Ubah Adam
Clarkston,GA
Summary
Results-driven site supervisor with 3+ years of leadership experience managing daily site operations, labor scheduling, safety compliance, payroll accuracy, and customer service. Proven ability to oversee labor hours, audit billing, coach associates, and meet productivity goals in fast-paced environments. Hands-on leader with a strong ownership mindset.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Supervisor (Operations Supervisor Equivalent)
Help at Home
Atlanta Ga
06.2024 - Current
- Lead daily operations for 30–40 associates, ensuring labor coverage meets fluctuating service demand.
- Create weekly labor schedules managing 1,200+ labor hours/month, aligning staffing with workload requirements.
- Monitor productivity metrics and adjust staffing in real time, improving service efficiency by 20%.
- Recruit, interview, hire, and train new associates; successfully onboarded 25+ employees with 95% retention past 90 days.
- Conduct daily audits of payroll, timekeeping, and service documentation with 98% accuracy, ensuring billing compliance.
- Enforce company safety policies and lead weekly safety meetings, maintaining zero recordable safety incidents.
- Resolve associate and customer issues, documenting corrective actions and escalating as required.
- Complete daily closeout tasks including data uploads, payroll validation, and operational reporting.
Client Services Coordinator Supervisor
OneCare Health Services
Tucker, GA
09.2015 - 06.2024
- Coordinated scheduling and service delivery for 50+ active accounts, similar to managing multiple warehouse customers.
- Managed service documentation, labor records, and compliance reporting.
- Assisted with training and mentoring new associates, improving productivity ramp-up time.
- Served as bilingual liaison, reducing communication errors and improving customer satisfaction.
Operations Customer Service Specialist
Anthem
Atlanta, GA
09.2021 - 01.2022
- Facilitated resolution of 30+ customer inquiries daily, supporting improved customer satisfaction and service retention.
- Improved interdepartmental communication, reducing delays and improving workflow efficiency.
- Developed onboarding materials for multiple new hires, supporting consistent service delivery.
- Reviewed customer feedback on a regular basis to identify trends and support continuous improvement efforts.
Customer Service & Team Lead Experience
Benchmark
Atlanta GA
12.2014 - 10.2017
- Led cross-functional teams to enhance operational efficiency and streamline project workflows.
- Delivered high-volume customer service while meeting strict productivity and quality KPIs.
- Managed escalations and resolved issues with 90%+ first-contact resolution.
- Supported workforce performance tracking and service accountability.
- Implemented process improvements that reduced turnaround time and increased overall team productivity.
- Facilitated regular team meetings to assess progress, address challenges, and align on strategic objectives.
Education
BBA - Management
Kennesaw State University
Kennesaw, GASkills
- Goal oriented
- Decision-making
- Strategic planning
- Inventory control
- Staff management
- Customer service
- Labor Scheduling & Workforce Planning
- Daily Work Logs & Corporate Reporting
- Hiring, Training & Performance Coaching
Customer Issue Resolution - Budget Support
Excel Reporting - Data Entry Accuracy
- Operations management
Certification
- CPR Instructor Certified
- Lean Six Sigma Yellow Belt — March 1, 2026
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Care Supervisor (Operations Supervisor Equivalent)
Help at Home
06.2024 - Current
Operations Customer Service Specialist
Anthem
09.2021 - 01.2022
Client Services Coordinator Supervisor
OneCare Health Services
09.2015 - 06.2024
Customer Service & Team Lead Experience
Benchmark
12.2014 - 10.2017
BBA - Management
Kennesaw State University