Ubaid Mian
Humble,USA
Summary
Operations professional prepared to drive success in high-volume environments. Proven ability to streamline processes and implement best practices to boost performance. Known for collaborative leadership and proactive problem-solving, consistently contributing to positive team culture and operational excellence.
Overview
13
13
years of professional experience
Work History
Director of Operations
Latrelle's Management
01.2012 - Current
- Supervise and manage 300+ associates in day-to-day operations for a variety of branded concepts in a multi-unit environment totaling 11 different units
- Oversee daily operations of 11 restaurants across multiple terminals.
- Lead and developed multiple general managers, restaurant managers and upper management levels.
- Responsible for approximately over $3M in annual sales across 10 locations. (One location opened mid year)
- Manage full P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting.
- Successfully opened 5 restaurant locations from the ground up.
- Maintain strict compliance with airport regulations and safety standards.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Established and monitored quality assurance standards to achieve operational excellence.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Overhauled front-of-house operations for improved guest experiences, including staff training in customer service best practices and updated reservation systems.
- Toured and audited 11 units per month to assess performance and identify personnel with capacity to succeed in management positions.
- Supervised, developed and conducted performance evaluations for 11 location managers.
District Manager, Neighborhood Restaurants
Latrelle’s Management
01.2012 - Current
- Supervise and manage 250+ associates in day-to-day operations for Wendy’s concepts totaling 7 different locations across Texas.
- Supervised various locations, enforcing high-quality standards of operation.
- Carefully interviewed, selected, trained, and supervised staff.
- Conduct quarterly evaluations of team members and management, encourage achievable goal setting and career development plans.
- Implemented weekly focus meetings to assist general managers in obtaining company goals including quality, service, and profit.
- Reconcile accounts, budgets, and weekly sales goals.
- Review monthly profit and loss statements and address any accounting errors.
- Prepare monthly and annual budgets.
- Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within the restaurants.
- Built Category-5e network cables to interface terminals and printers with Aloha POS server.
- Managed Aloha POS Table Service and Aloha POS Quick Service.
- Managed Enterprise Website, reports, and users.
- Managed MenuLink and SBO Inventory program while creating/adding new recipes and PLUs.
- Trained staff on all aspects of POS systems and Registers
- Innovated chip readers to be PCI compliant across brands
- Provided in-house IT support for restaurant including troubleshooting
- Insured contractual compliance per company requirements
- Communicate with airport management to ensure successful collaboration between individual restaurant concepts and shared airport vendors
- Collaborate with strict security guidelines and vetting to ensure the safety of airline passengers and staff
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Education
Degree in Business Administration -
Bell’s College
London, GB, UK2008
Bachelor of Science - Computer Science
University of Punjab
Lahore, PK2006
Skills
- DUMAC - SBOnet
- Aloha POS
- Paycom
- Corrigo
- Concur
- Policy enforcement
- Compliance monitoring
- Microsoft Office, Excel, Word, etc
- Proficient in dozens of computer programs, including multiple restaurant management systems
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Sales management
- Team development
- Financial management
- Employee scheduling
Brand Experience:
- Wendy’s (Current)
- Potbelly (Current)
- Subway (Current)
- Peet’s Coffee (Current)
- Hubcap (Current)
- Bullritos (Current)
- Pink’s Pizza (Current)
- Pickupstix (Current)
- Garrett’s Popcorn (Current)
- Burger King (Prior experience)
Timeline
Director of Operations
Latrelle's Management
01.2012 - Current
District Manager, Neighborhood Restaurants
Latrelle’s Management
01.2012 - Current
Degree in Business Administration -
Bell’s College
Bachelor of Science - Computer Science
University of Punjab
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