UBAIDULLAH HEELAHWAR
Henrico
Summary
Project and Operations Manager with a proven track record of accelerating project execution by 30% and achieving 20–25% user growth, resulting in over $1M in annual business impact. Expertise in leading cross-functional teams, optimizing operational processes, and managing comprehensive project lifecycles. Proficient in vendor sourcing, contract negotiations, and compliance, with a strong focus on data-driven decision-making. Successfully delivered large-scale digital platforms for over 50,000 learners and 100,000 telehealth users, utilizing BI, ERP/MRP, and AI tools to drive performance improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Language Interpreters
Kelly Services
Mechanicsville
09.2024 - 05.2025
- Delivered real-time Pashto–English interpretation across healthcare, legal, financial, insurance, and government sectors, ensuring accurate and culturally appropriate communication.
- Upheld strict confidentiality and compliance with HIPAA, legal standards, and ethical guidelines during sensitive, high-stakes calls.
- Accurately interpreted sector-specific terminology in medical emergencies, legal interactions, and government service communications.
- Managed high call volumes with consistency and professionalism in a fast-paced remote environment, building trust with clients and institutional stakeholders.
FC Associate
Amazon Fulfillment Center
Richmond
02.2024 - 08.2024
- Oversaw customer fulfillment operations, including scanning and placing products, inspecting items for defects, and ensuring accurate labeling.
- Ensured adherence to corporate rules and health and safety regulations in a fast-paced work environment.
Manager – Digital Services, Projects & Operations
Roshan TDCA Telecommunication
Kabul
10.2021 - 11.2023
- Led end-to-end delivery of digital and operational projects, coordinating across technical, financial, procurement, legal, and business teams to ensure seamless execution.
- Managed full-service lifecycle covering planning, requirements gathering, testing, rollout, and post-launch optimization, strengthening operational reliability.
- Oversaw vendor sourcing, evaluation, onboarding, and contract negotiations, ensuring commercial, regulatory, and operational alignment.
- Strengthened governance and compliance frameworks by enhancing verification processes, approval mechanisms, and internal controls.
- Directed the development and deployment of digital platforms in education, healthcare, and digital content, ensuring strong user experience and accessibility.
- Built and developed high-performing teams through KPI alignment, coaching, and structured performance management.
- Monitored MTM/QTD/YTD revenue performance to ensure alignment with strategic and financial objectives.
- Prepared Monthly Business Review (MBR) reports and collaborated with Finance and MIS on budgeting, KPI tracking, and revenue planning.
- Led Statements of Work (SOW) creation, RFP evaluation, and proposal reviews in partnership with Procurement, Legal, and technical teams.
- Utilized BI, MIS, ERP, and MRP tools to support data-driven decision-making, forecasting, and operational optimization.
- A Telecom service provider through Afghanistan, provides Voice SMS, data and broadband services
Project Manager
TezNet Internet Services
Kabul
12.2021 - 07.2022
- Led the expansion of TezNet’s Wi-Fi-to-Home broadband service, supporting nationwide connectivity goals and enabling projected multi-year growth in subscriber acquisition.
- Developed the strategic business case by conducting market analysis, financial modeling, and competitive benchmarking, securing executive approval and project funding.
- Strengthened TezNet’s market presence through a targeted brand and go-to-market refresh, increasing brand visibility by 30% and improving customer acquisition by 25%.
- Optimized operational and financial planning by implementing cost-efficient marketing strategies and digital enhancements, resulting in 40% higher online engagement and improved lead conversion.
- Roshan’s brand for its high-speed, fixed broadband internet services
Manager Business Operations
Apex2 Consulting
Kabul
03.2021 - 08.2021
- Directed end-to-end business operations for digital service initiatives, enabling multi-million-dollar revenue generation.
- Conducted operational market analysis and competitive benchmarking, improving client adoption rates by 30% through data-driven strategic recommendations.
- Oversaw the execution and delivery of multi major digital service projects, expanding the service portfolio and strengthening long-term enterprise relationships.
- Enhanced operational efficiency by 25% through process improvements, workflow alignment, and integration of data analytics for decision-making.
- Coordinated cross-functional operations across commercial, technical, and regulatory teams, ensuring compliant and timely rollout of service initiatives.
- In partnership with Velti, a global mobile marketing leader, helps businesses engage with customers through targeted campaigns
Assistant Manager VAS & Digitalization
Etisalat Telecommunication
Kabul
08.2015 - 12.2020
- Managed VAS and Digital Services operations, including project delivery, P&L oversight, budgeting, and performance reporting.
- Supported nationwide 3G launch by coordinating cross-functional activities and ensuring readiness across key service streams.
- Developed and launched data bundles, promotions, and new digital services to enhance customer engagement and revenue performance.
- Conducted market, customer, and data usage analysis to support CVM strategies and improve service adoption and retention.
- Reviewed vendor proposals and contracts while maintaining key partner relationships to ensure service quality and favorable commercial terms.
Education
Bachelor of Business Administration -
KARDAN University
Kabul, Afghanistan02.2014
Skills
- Project planning and execution
- Office software proficiency
- Process optimization
- Executive presentations
- KPI development and tracking
- Data analysis and reporting
- Budgeting and forecasting
- Business intelligence tools
- Risk assessment and mitigation
- ERP and MRP systems
- Vendor sourcing and evaluation
- Generative AI tools
- Contract management
- Cross-functional collaboration
- Stakeholder management
- Analytical problem-solving
- Team leadership
- Multitasking skills
- Cost efficiency analysis
- Attention to detail
- Operational governance and compliance
Certification
- Project Management Professional Certification (PMI), 2025
- Google Project Management Certification (Google), 2025
- Finance for Non-Finance Professionals (CAU), 2022
Languages
English
Professional
Pashto
Professional
Dari
Professional
Urdu
Professional
Timeline
Language Interpreters
Kelly Services
09.2024 - 05.2025
FC Associate
Amazon Fulfillment Center
02.2024 - 08.2024
Project Manager
TezNet Internet Services
12.2021 - 07.2022
Manager – Digital Services, Projects & Operations
Roshan TDCA Telecommunication
10.2021 - 11.2023
Manager Business Operations
Apex2 Consulting
03.2021 - 08.2021
Assistant Manager VAS & Digitalization
Etisalat Telecommunication
08.2015 - 12.2020
Bachelor of Business Administration -
KARDAN University