Summary
Overview
Work History
Education
Skills
Management training
Hobbies and Interests
Training
Affiliations
Languages
Certification
Accomplishments
Timeline
Generic

UBENDU IKECHUKWU DAVID

Summary

I am dynamic, energetic, and highly experienced in the banking system with a history of success in audit and transactions banking. A steadfast leader, mentor, and coordinator with a record of accomplishments in payment, ledger reconciliation, and building top performance teams. I am good at cultivating and supporting positive customer experiences and stakeholder relationships to deliver the best outcomes from service provisions. I am now looking to expand my career in Human Resources.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Manager

Access Bank Plc
01.2023 - Current
  • Satisfactory audit rating as a branch manager at Ijeshatedo, Oshodi and Apapa branches.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.

Assistant Branch Manager, Operations

Access Bank Plc
01.2016 - 12.2023
  • Satisfactory audit rating as an assistant branch manager at Maitama branch, Abuja.
  • Opened the present branch (Access Bank Anyigba) from scratch as the branch manager and presently maintaining a satisfactory KPMG audit rating for the branch
  • No fraud case
  • 98% ATM uptime
  • The branch met 152% of its PBT for 2023
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Analyzed financial data and prepared reports on the branch's performance for senior management.

Head of Operations

Access Bank Plc
01.2016 - 12.2016
  • Branch Compliance Officer
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborated with senior management on strategic planning initiatives.
  • Analyzed customer feedback to identify opportunities for process optimization.
  • Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
  • Developed, implemented, and enforced operational policies and procedures.
  • Monitored performance metrics to identify areas of improvement in operational efficiency.
  • Coordinated and managed operations activities to ensure all processes ran smoothly.

Transaction Services Supervisor/Vault and ATM Custodian

Guaranty Trust Bank Plc
01.2014 - 12.2014
  • Transaction authorization and approval
  • Training and supervision of staff
  • Recruitment of Industrial Trainees
  • Training of Industrial Trainees and Transaction officers
  • On the job training, monitoring and mentoring of entry level members of staff (ET) and Operation Officers (OO)
  • Reconciliation
  • Vault balancing
  • Weekly/Mid-month/Monthly report rendition
  • ATM proofs
  • Ledger proofs
  • ATM monitoring, fault detection, fault resolution, and cash loading.
  • Resolution of customer complaints
  • Controls
  • Banking hall management
  • Approval for ATM card PINs and internet Banking User ID and password
  • Daily call-over of itemized teller journals and archiving of batches
  • Vetting of account opening packages and approval of mandates
  • Branch compliance officer

Clearing Officer

Guaranty Trust Bank Plc
01.2008 - 12.2013
  • Representing the bank at the daily zonal clearing house sessions
  • Posting of inward cheques, drafts, warrants and returned cheques
  • Processing of inwards clearing cheques using NACS (Nigerian Automated Clearing System)
  • Raising and posting of net and gross settlement figures
  • Calling over itemized teller journals after postings
  • Receiving outward cheques from tellers from various branches and calling over their reports
  • Processing of outward clearing cheques on NACS and printing outward caution notices
  • Processing NEFT (Nigerian Inter Bank Settlement System Electronic Funds Transfer) transactions

Executive Trainee to Assistant Banking Officer

Guaranty Trust Bank Plc
01.2008 - 12.2013
  • Ensured all clearing instruments for the bank was presented at the clearing house in accordance with the Central Bank Clearing rules
  • Ensured all instruments received from the clearing house were passed through all checks and settled into the correct account
  • No account was overdrawn as all instruments that did not pass the checks were returned to the presenting bank within the stipulated clearing window
  • The CBN clearing house committee’s secretary (appointed)
  • Established a very good working relationship with all settlement and non-settlement banks at that time which helped in resolving any issues that came up
  • No postdated or stale instrument was settled
  • All NEFT transactions were carefully vetted and credited within SLA
  • No fraudulent transaction was successful

Education

Senior Professional in Human Resources International -

Human Resources Standards Institute
Online
08-2024

Professional in Human Resources International -

Human Resources Standards Institute
Online
01.2024

B.Eng. - Electrical/Computer Engineering

Federal University of Technology
Minna, Niger state, Nigeria
11-2006

Senior Secondary School Certificate -

Model Secondary School
Maitama, Abuja, Nigeria
07-1999

Senior Secondary School Certificate -

Unity Secondary School
Apapa, Lagos, Nigeria
07-1997

First School Leaving Certificate -

Kajola Primary School
Apapa, Lagos, Nigeria
07-1993

Skills

  • Analytical Skills
  • Confident and effective communicator
  • Attention to details
  • Excellent communication skills
  • Data Entry (word-processing/spreadsheet/graphics)
  • Excellent report writing skills
  • Excellent interpersonal skills
  • Problem solving and negotiation skills
  • Relationship building and management
  • Business Development
  • Account analysis expertise
  • Business development expertise
  • Proficient in MS Office
  • Staff Supervision
  • Multi-tasking ability
  • Financial analysis and planning

Management training

  • 2023, Building High Performance Teams, University of Pennsylvania, Coursera
  • 2013, Improving personal effectiveness, JMJ Consulting, Abuja
  • 2012, Customer complaints resolutions Skill, PB2, Abuja
  • 2012, Customer Service Excellence, BZM Consulting, Abuja
  • 2011, Certificate on NIBSS Electronic Funds Transfer (NEFT) Operations, NIBSS Plc, Lagos
  • 2010, Legal Skills on Secured Credit Transactions, KB Consulting, Lagos
  • 2009, Communication, Presentation and Business Writing Skills., Theios consulting, Abuja
  • 2008, Guaranty Trust Bank Training School on Banking, IBFC Agusto, Lagos

Hobbies and Interests

  • Community development
  • Grooming and fitness
  • Health, Safety and environment concerns
  • Singing, Dancing and Swimming
  • Travelling

Training

  • 2018, Management Strategies for People and Resources., YALINETWORK (Young African Leaders Initiative), Online
  • 2018, Effective communication for Healthy Outcomes., YALINETWORK (Young African Leaders Initiative), Online
  • 2018, Workforce Collaboration and Development., YALINETWORK (Young African Leaders Initiative), Online
  • 2013, Health, Safety and Environment level 3, Institute of safety Professionals of Nigeria., Abuja
  • 2013, General health, Safety and Environment Training., Institute of safety Professionals of Nigeria., Abuja
  • 2008, Certificate in Small office, home Office networking, AfriHub Center, Abuja
  • 2008, Certificate in Entrepreneurship development, SMEDAN, Abuja
  • 2007, LEAP Africa Integrity institute Training, LEAP Africa, Abuja
  • 1999, Certificate in Computer Utilization, Debis Professional Institute, Abuja

Affiliations

  • Travelling
  • Grooming and fitness
  • Community development
  • Singing and Dancing
  • Health, Safety and Environmental enthusiast
  • Swimming

Languages

English
Full Professional
French
Limited

Certification

Human Resources Standards Institute - Senior Professional in Human Resources International

Human Resources Standards Institute - Professional in Human Resources International

Compliance Institute of Nigeria

Chartered Institute of Bankers of Nigeria

Customer Service Excellence

Certificate on NIBSS Electronic Funds Transfer operations

Accomplishments

  • 10 years service award from Access Bank Plc, August 2024
  • Building high performance teams, 2023

Timeline

Branch Manager

Access Bank Plc
01.2023 - Current

Assistant Branch Manager, Operations

Access Bank Plc
01.2016 - 12.2023

Head of Operations

Access Bank Plc
01.2016 - 12.2016

Transaction Services Supervisor/Vault and ATM Custodian

Guaranty Trust Bank Plc
01.2014 - 12.2014

Clearing Officer

Guaranty Trust Bank Plc
01.2008 - 12.2013

Executive Trainee to Assistant Banking Officer

Guaranty Trust Bank Plc
01.2008 - 12.2013

Senior Professional in Human Resources International -

Human Resources Standards Institute

Professional in Human Resources International -

Human Resources Standards Institute

B.Eng. - Electrical/Computer Engineering

Federal University of Technology

Senior Secondary School Certificate -

Model Secondary School

Senior Secondary School Certificate -

Unity Secondary School

First School Leaving Certificate -

Kajola Primary School

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UBENDU IKECHUKWU DAVID