Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Uberney Polania

System Engineer
Bogota,Cundinamarca

Summary

Meticulous System Engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Biometrics Integration Engineer

Thales Group
10.2021 - Current
  • Streamlined communication between disparate systems using API development, allowing for more efficient data sharing across platforms.
  • Implemented security measures within integrations to protect sensitive data from unauthorized access or use.
  • Facilitated knowledge transfer among team members by creating comprehensive documentation on integration processes and best practices.
  • Reduced project timelines by developing reusable code modules for common integration patterns, streamlining future implementations.

Technical Support Engineer

NetApp
04.2019 - 10.2021
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Customer Support Representative

Microsoft
06.2017 - 04.2019
  • Researched and identified solutions to technical problems.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Identified trends in customer feedback and recommended product improvements to management teams.
  • Contributed ideas for process improvements at team meetings, leading to enhanced departmental performance overall.

Technical Support Advisor

Ecopetrol
02.2015 - 03.2015
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
  • Identified potential sales and cross-selling opportunities and informed supervisor.

Education

High School Diploma -

Corporacion Universitaria Remington
Bogota Colombia
06.2012 - 08.2018

Skills

System Design

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Software

Databases

Timeline

Biometrics Integration Engineer

Thales Group
10.2021 - Current

Technical Support Engineer

NetApp
04.2019 - 10.2021

Customer Support Representative

Microsoft
06.2017 - 04.2019

Technical Support Advisor

Ecopetrol
02.2015 - 03.2015

High School Diploma -

Corporacion Universitaria Remington
06.2012 - 08.2018

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Uberney PolaniaSystem Engineer