UBlanca Adams

I am in school to earn my bachelor's degree in healthcare administration. I am due to graduate in February of 2025. I will immediately pursue my master's in Healthcare Administration in February of 2025.

• Operated washing machines, dryers, extractors, and other laundry equipment.
• Monitored washing machine cycles to ensure proper treatment of fabrics.
• Removed lint from dryer screens after each load.
• Folded dried articles neatly.
• Kept work area neat, clean and organized at all times.
• Assisted customers with their inquiries regarding laundry services.
• Cleaned the laundry room and equipment regularly according to safety standards.
• Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
• Complied with corporate and department standards and regulations to encourage safe and efficient operations.
• Disinfected equipment and supplies, using germicides and steam-operated sterilizers.

• Monitored daily sales activity to ensure customer satisfaction.
• Provided training and guidance to staff on jewelry product knowledge, merchandising techniques, and customer service standards.
• Organized promotional campaigns to increase store traffic and boost sales.
• Created display plans for seasonal promotions and holidays.
• Assisted customers with inquiries about product features, availability, prices, and warranties.
• Developed and implemented procedures for inventory control in the Jewelry Department.
• Recruited and trained new employees to meet job requirements.

• Managed daily operations of the store, including opening and closing procedures.
• Developed strategies for increasing sales and improving customer service.
• Hired, trained, mentored, and evaluated staff members regularly.
• Maintained cleanliness standards throughout the store by delegating tasks to staff members.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Conducted inventory management activities such as receiving shipments and maintaining stock levels.

• Managed incoming calls from individuals seeking shelter services, providing appropriate referrals when necessary.
• Responded to emergency situations promptly, following established protocols for handling such events.
• Provided information regarding services available at the shelter, as well as resources available in the community.
• Inspected personal belongings of guests prior to entering or exiting the premises for contraband items.
• Provided guidance and support to individuals who are homeless or facing difficult circumstances.
• Prepared patients for self-management and decision-making responsibilities.
• Collaborated with social workers to support patients.
• Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.

• Provided in-home personal care services such as bathing, dressing and grooming to elderly clients.
• Assisted with meal preparation, medication reminders, light housekeeping and laundry for the clients.
• Transported clients to medical appointments and other errands as required.
• Assisted with activities of daily living including toileting, ambulation and transferring patients safely from bed to wheelchair or chair to toilet.
• Educated families about available community resources for additional support.
• Encouraged independence by teaching basic life skills such as cooking simple meals or managing finances.
• Developed meaningful relationships with clients by providing emotional support when needed.
• Participated in continuing education classes and seminars related to In-Home Supportive Services Provider role.

• Provided crisis intervention support for clients in emergency situations.
• Developed individualized care plans with input from clients and their families.
• Collaborated with medical professionals to coordinate treatment plans for clients.
• Maintained accurate case records and documentation according to agency guidelines.
• Compiled reports on cases and submitted them to supervisors as required.
• Counseled clients on available resources within the community that could help meet their needs.
• Organized group activities to provide socialization opportunities for clients.
• Provided referrals to appropriate health care providers or other community resources.
• Monitored client progress through regular follow-up contacts.

• Conduct community outreach and referrals with a warm and welcoming manner.
• Provide patient navigation, i.e. Assist with health access (Medi-Cal), CalFresh, and social needs connections/resources.
• Develop an outreach campaign tailored for uninsured African Americans, located in the Pittsburg and Antioch area of Contra Costa County.
• Provide monthly data on the number of African Americans helped with program services.
• Make calls to patients to remind them of visits/appointments and to see how they are doing.
• Assist in designing promotional materials as needed.
• Attend community events to promote programs and services.
• Attend staff meetings for the African American Health Conductors, the Center for Human Development, and important community meetings.
• Enter patient information and social needs resources into the electronic medical record database.