Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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UBONG ABAESSIEN

Raleigh,NC

Summary

Dynamic professional with extensive experience in supervising and guiding teams, demonstrating a strong commitment to collaboration and results-driven outcomes. Expertise in team leadership, conflict resolution, and process improvement fosters efficient operations and high performance. Known for reliability and adaptability, consistently delivering quality results in fast-paced environments while effectively responding to evolving challenges. Proven ability to inspire teams to achieve excellence and exceed organizational goals.

Overview

19
19
years of professional experience

Work History

NIGHT OPERATIONS DEPARTMENT SUPERVISOR

LOWES HOME CENTERS INC
04.2018 - Current
  • Maintained receiving area, its cleanliness, organization, and provided excellent customer service to Lowes vendors and Installers.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 14 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.

ASSISTANT STORE MANAGER

LOWES HOME CENTERS INC
10.2015 - 01.2017
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed over 20 customer calls per day and maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

DEPARTMENT MANAGER

APPLIANCES / CABINETS, LOWE'S HOME CENTER INC
08.2014 - 10.2015
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Implemented workable sale processes and identified poor work habits to improve process effectiveness
  • Generated repeat business through exceptional customer service
  • Greeted customers and ascertained customers' needs
  • Maintained records related to sales
  • Helped customers with questions, problems and complaints in person and via telephone
  • Organized racks and shelves to maintain the visual appeal of the store
  • Answered questions regarding the store and its merchandise
  • Ran markdown reports, managed store replenishment and analyzed buying reports
  • Established strong vendor relationships to maintain and support the business.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

DEPARTMENT MANAGER

NIGHT STOCKING, LOWE'S HOME CENTER INC
06.2012 - 07.2014
  • Assigned employees to specific duties to best meet the needs of the store
  • Manage staff of twelve sales associates
  • Examined merchandise to verify that it was correctly priced and displayed
  • Scheduled and led weekly store meetings for all direct reporting employees
  • Designed improvement plans
  • Walked around facility frequently to check activities
  • Coordinated with day management regarding on-going issues
  • Trained new employees on proper protocols and customer service standards
  • Performed nightly store and team performance audits
  • Maintained work environment in clean and sanitary manner.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

GRADUATE STUDENT RESEARCH ASSISTANT

North Carolina Central University, NCCU
01.2012 - 08.2013
  • Interpreted and analyzed research data to draw conclusions on outcomes.
  • Performed accurate quantitative analysis of targeted data research, collection and report preparation.
  • Collaborated with 3 academic colleagues as a graduate assistant on the use of multi wall carbon nano tube (MWCNT)as an effective way of controlling the bacillus anthrax spore.
  • Learned new laboratory techniques and applied expertise in carrying out enhanced experiments under supervision of senior lab members.

CUSTOMER SERVICE ASSOCIATE

LOWE'S HOME CENTER INC
05.2011 - 05.2012
  • Built relationships with customers to increase likelihood of repeat business
  • Contributed to team success by exceeding team sales goals
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Engaged with customers in a sincere and friendly manner
  • Contacted other store locations to determine merchandise availability
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Wrote sales slips and sales contracts
  • Recommended merchandise to customers based on their needs and preferences
  • Greeted customers in a timely fashion while quickly determining their needs.

CASHIER / CUSTOMER SERVICE ASSOCIATE

LOWE'S HOME CENTER INC
04.2010 - 04.2011
  • Provided an elevated customer experience to generate a loyal clientèle
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Effectively communicated with and supported sales, marketing and administrative teams ona daily basis
  • Contributed to annual store sales of $38 million per year
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Provided ongoing guest service, including giving advice
  • Directed calls to appropriate individuals and departments
  • Operated a POS system to itemize and complete an average of number customer purchases
  • Dedicated to continuously improving sales abilities and product knowledge
  • Communicated all store initiatives and promotions to customers to generate return business
  • Recommended alternative items if product was out of stock.

REGIONAL HEAD/BUSINESS DEVELOPMENT EXECUTIVE

INTERCONTINENTAL BANK PLC
06.2008 - 12.2009
    • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
    • Collaborated with sales and marketing departments to support business objectives and client acquisition.
    • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
    • Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
    • Oversaw a regional team consisting of 28 customer service representatives and 40 personal bankers
    • Managed the regional department with an average of 625 million naira in monthly deposits
    • Supportively directed a team of 14 Relationship Managers
    • Maintained confidentiality of bank records and client information
    • Maintained friendly and professional customer interactions
    • Spearheaded expansion and development initiatives in the North East Region of the bank in nigeria
    • Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools
    • Negotiated prices, terms of sales and service agreements
    • Presented innovative digital media marketing presentations to executive decision makers
    • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
    • Maximized revenues in several programs by implementing creative sales training techniques
    • Strategized with sales team to prospect and qualify potential customers within assigned geographic territories
    • Developed and implemented value-added strategies revenue collections to increase profitability
    • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

CLASSROOM INSTRUCTOR

NIGERIA YOUTH SERVICE CORP
02.2007 - 02.2008
    • Planned and led activities to develop students' physical, emotional and social growth
    • Taught an average of 28 students per class
    • Prepared instruction materials, including making copies, constructing bulletin boards and

Education

MBA - BUSINESS ADMINISTRATION WITH, FINANCE

KAPLAN UNIVERSITY
05.2017

M.Pharm - Pharmaceutical Sciences

North Carolina Central University
Durham, NC
08.2013

CERTIFICATE IN BANKING/FINANCE - BANKING AND FINANCE

INTERCONTINENTAL BANK PLC TRAINING SCHOOL
06.2008

Bachelor of Science - APPLIED CHEMISTRY

UNIVERSITY OF UYO - AKWA IBOM STATE NIGERIA
08.2006

Skills

  • Conflict resolution and Teamwork
  • Analytical Skills including Critical thinking and Data Literacy
  • Strategic Thinking and Creative Problem Solving Skill
  • Project Planning Skills
  • Time Management
  • Excellent communication and Interpersonal skills
  • Ability to adopt highly structured and frequently repetitive behaviors
  • Self-Driven and Motivated
  • Workplace safety

Accomplishments

  • Consistently led the store 625 nightstock operation to been the best in efficiency and productivity in the 827 district.
  • Collaborated with the backend operations team from corporate on the deployment of the improved nightstocking unload and packout process.
  • Trained 4 Department Supervisors on backend operations in the 827 district
  • Documented and resolved customer compliant which led to a 14% growth in Sales YoY at Lowes Home Centers Inc store 625.
  • Spearheaded the automation of revenue collections in the State of Gombe, Borno and Taraba state in Nigeria
  • Recognized for graduating 100% of Chemistry students with at least a B grade in the West African Examination Council exams at Igbara-Odo, Ekiti State Nigeria
  • Yearly promotion from a cashier to an ASM


References

Available upon request

Timeline

NIGHT OPERATIONS DEPARTMENT SUPERVISOR

LOWES HOME CENTERS INC
04.2018 - Current

ASSISTANT STORE MANAGER

LOWES HOME CENTERS INC
10.2015 - 01.2017

DEPARTMENT MANAGER

APPLIANCES / CABINETS, LOWE'S HOME CENTER INC
08.2014 - 10.2015

DEPARTMENT MANAGER

NIGHT STOCKING, LOWE'S HOME CENTER INC
06.2012 - 07.2014

GRADUATE STUDENT RESEARCH ASSISTANT

North Carolina Central University, NCCU
01.2012 - 08.2013

CUSTOMER SERVICE ASSOCIATE

LOWE'S HOME CENTER INC
05.2011 - 05.2012

CASHIER / CUSTOMER SERVICE ASSOCIATE

LOWE'S HOME CENTER INC
04.2010 - 04.2011

REGIONAL HEAD/BUSINESS DEVELOPMENT EXECUTIVE

INTERCONTINENTAL BANK PLC
06.2008 - 12.2009

CLASSROOM INSTRUCTOR

NIGERIA YOUTH SERVICE CORP
02.2007 - 02.2008

CERTIFICATE IN BANKING/FINANCE - BANKING AND FINANCE

INTERCONTINENTAL BANK PLC TRAINING SCHOOL

Bachelor of Science - APPLIED CHEMISTRY

UNIVERSITY OF UYO - AKWA IBOM STATE NIGERIA

MBA - BUSINESS ADMINISTRATION WITH, FINANCE

KAPLAN UNIVERSITY

M.Pharm - Pharmaceutical Sciences

North Carolina Central University

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