Summary
Overview
Work History
Education
Skills
Software
Timeline
Certification
Community Service
Generic

Charles Akpaffiong

Houston,United States

Summary

Highly motivated and results-driven professional with a solid background in Electronics Engineering Technology and a master's degree in Information Technology with a specialization in Project Management. Demonstrated expertise in network service, deployment, and management, gained through a successful career at AT&T Inc. Currently seeking a challenging role to leverage technical skills, project management expertise, and industry experience. Experienced Field Service Professional with a strong focus on troubleshooting and maintenance of complex equipment. Recognized for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Known for reliability, being results-driven, and the ability to handle high-pressure situations with ease.

Overview

9
9
years of professional experience
4
4
Certificate

Work History

Network Services

AT&T Inc
07.2015 - Current
  • Responsible for planning and implementing network upgrades and expansions to meet customers’ changing needs
  • Providing support to users who are experiencing network-related issues
  • This can involve troubleshooting connectivity issues, resetting passwords, or providing guidance on how to use network resources
  • Network services often involve maintaining documentation about the network's configuration, the services it provides, and any issues that have arisen
  • This can also involve creating reports about network performance and usage
  • Established effective communication channels between the network support team and other departments, ensuring timely resolution of requests and concerns related to network services.
  • Improved customer satisfaction with consistent, high-quality service delivery across all network services.
  • Reduced downtime for network services through regular system updates and security measures.

Field Service Technician

AT&T
07.2015 - Current
  • Diagnose, install and maintain network systems by utilizing established procedures
  • Report updates on network service ability with necessary support documentation
  • Provide remote and on-site technical assistance, troubleshoot and repair infrastructures also equipment
  • Maintain a safe working environment and practice safe working habits in compliance with OSHA regulations
  • Completed OSHA work safety training and achieved '360 days no accident' for nine years in a row
  • Demonstrated the ability to provide quality in-field and customer services in a fast-paced environment with a daily sense of urgency and quick response
  • Accurately determined trends affecting design, production, service, and maintenance processes; recommended modifications to eliminate future issues
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Residential supervisor

STARPOINT INC
05.2011 - Current
  • Documentation of daily activities and supervising staffs’ daily activities, scheduling appointments and training for clients and staffs
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.

Education

Master of Science - Information Technology (Project Management Specialization)

American Intercontinental University
Chandler, AZ
02.2019

Bachelor of science - Electronics Engineering Technology

Texas Southern University
Houston, Texas
05.2015

Bachelor of Science - Physics

University of Uyo
Nigeria
10-2009

Skills

  • Computer Skills
  • Teamwork
  • Ability to Work in a Team
  • Communication Skills
  • Adaptability
  • Microsoft Office
  • Leadership
  • Hard Working
  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Technical troubleshooting
  • Teamwork and coordination
  • Training and mentoring
  • Customer training
  • Valid Driver's license
  • Repair and installation
  • Installation and maintenance
  • Hardware and software installation
  • Technical analysis
  • MS office
  • Project management
  • Device installation
  • Team supervision
  • Verbal and written communication
  • Java and C

Software

C

Java

Timeline

Field Service Technician

AT&T
07.2015 - Current

Network Services

AT&T Inc
07.2015 - Current

Residential supervisor

STARPOINT INC
05.2011 - Current

Bachelor of science - Electronics Engineering Technology

Texas Southern University

Master of Science - Information Technology (Project Management Specialization)

American Intercontinental University

Bachelor of Science - Physics

University of Uyo

Certification

  • Computer Networking - Digital Network Security, September 4th 2023.
  • CompTIA A+ 1000 - Part 1, September 23rd 2023
  • CompTIA A+ 1000 - Part 2, February 5th 2024
  • Introduction to Server Administration
    Services 31st October, - 2024

Community Service

Qua Iboe Church International, Houston, TX, 2011, Present

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