Ubong Obot
Baton Rouge,LA
Summary
Passionate Goal-Oriented Customer Service Representative with a high customer satisfaction rate.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver
Walmart Spark Delivery
01.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Amazon Delivery Driver
Amazon DSP
10.2021 - 01.2023
- Loading and unloading packages from delivery vehicles according to company guidelines
- Delivering packages on foot or by vehicle to residences and businesses within a specified area
- Communicate with dispatchers about deliveries before leaving the warehouse or store
- Communicating with customers about delivery status updates using phone, text, email, or other methods
- Keeping track of deliveries made and reporting problems to management
- Ensuring safe operation of delivery vehicle by complying with federal and state regulations regarding vehicle operation, maintenance, and insurance requirements
- Maintaining accurate records of deliveries and mileage driven for tax purposes
- Understanding company policies regarding customer service and behavior towards customers
- Providing excellent customer service by greeting customers in person or on the phone, answering questions about products or services, and resolving issues
- I have been driver of the week/month on few occasions and won some bonus money as reward for outstanding contributions and results as per customers feedback.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Stocker
Walmart Supercenter
12.2020 - 09.2021
- Organizing and maintaining the produce department
- Regular lifting of boxes of produce onto the carts for stocking (including possible heavy boxes that you must lift multiple times a day)
- Making sure inventory is stocked and ensuring that there are no overstocked or out of stock products
- Controlling shrinkage
- Keeping updated on products and having knowledge of each product within the department to answer all customer questions
- Following food and safety guidelines on food safety and handling
- Ensuring produce is up to the quality standards set by Walmart
- Following all sanitation guidelines and requirements
- Using digital tools to improve sales
- Using handheld tools to make decisions and adapt to new tools as needed
- Rotating products within the department
- Ensuring the date and quality control of each product
- Eliminating waste
- Collaborating with co-workers, customers, managers, and others
- Communicating effectively with others and cooperating with other departments.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
Cashier/Customer Service
Kangaroo Express/ Circle K
03.2020 - 12.2020
- Scanning products into a computer system and processing credit card payments using a point-of-sale system
- Receiving payment for gas from customers at the end of their visit
- Accepting cash payments from customers for gas or other services provided by the station
- Restocking shelves with food, drinks, and other items that customers may need onsite
- Cleaning the inside of the station including sweeping floors, cleaning restrooms, and restocking inventory
- Maintaining records of inventory and monitoring prices of products to ensure they are competitive with other nearby stations
- I was recommended for the position of store manager at one of their branches.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School - General Studies
Ansar-Ud-Deen Grammar School
Lagos, Nigeria07.2002
Skills
- Load & Unload
- Packaging
- Produce Experience
- Warehouse Experience
- Shipping & Receiving
- Order Picking
- Pallet Jack
- Freight Experience
- Stocking
- Heavy lifting
- Delivery Driver Experience
Certification
TWIC and Osha Certified
Personal Information
Willing To Relocate: Anywhere
Timeline
Delivery Driver
Walmart Spark Delivery
01.2023 - Current
Amazon Delivery Driver
Amazon DSP
10.2021 - 01.2023
Stocker
Walmart Supercenter
12.2020 - 09.2021
Cashier/Customer Service
Kangaroo Express/ Circle K
03.2020 - 12.2020
High School - General Studies
Ansar-Ud-Deen Grammar School
TWIC and Osha Certified
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