Uche Anyanwu
Senior Customer Success Consultant
Summary
Results-driven customer experience consultant with over 8 years of progressive leadership in customer success and digital CX transformation. Demonstrated success in delivering impactful business solutions to drive operational efficiency, customer retention, and revenue growth for technology organizations and small businesses. Skilled in leading client relationship management, leveraging AI-powered insights, and optimizing customer engagement to consistently surpass business goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Consultant
Southwest Minnesota State University
Marshall , MN
01.2025 - Current
- Implemented a comprehensive digital marketing strategy for five local businesses, resulting in a 29% increase in online sales and a 30% boost in traffic within 5 months
- Transformed client digital strategies by leveraging cutting-edge technologies, including machine learning, cloud platforms, and data analytics, leading to a 35% increase in online engagement and a 20% improvement in customer retention
- Led cross-functional teams to optimize user experience (UX), improve digital touchpoints, and deliver a 10% increase in revenue within the first six months
Founder & Principal Consultant | Digital CX & Strategy
Elevate CX Consulting
Remote, CA
10.2023 - Current
- Launched CX consulting services for small businesses, modernizing operations through process automation, CRM implementation, and digital strategies
- Implemented customer automation systems, improving lead conversion by 30% (vs. 20% target)
- Scaled a home service business, driving a 55% increase in client bookings through CX process optimization and digital customer experience enhancements
Customer Experience Strategy
Accenture Federal Services
Remote, VA
02.2022 - 10.2023
- Served as lead CX consultant for a major federal client, implementing process and service design improvements that increased client satisfaction scores by +12%
- Designed innovative collaboration frameworks for research, design, technology, and business teams, accelerating project timelines by 2 weeks
- Created a new consultant onboarding program, reducing onboarding time by 44% (vs. 35% goal), improving operational readiness
Customer Success Manager
Intuit
San Diego, CA
01.2020 - 02.2022
- Developed and deployed an AI-powered customer insights system, achieving a 40% improvement in response time and proactive issue resolution
- Achieved an 85% renewal rate for at-risk accounts (vs. 70% team average), reversing churn and increasing CSAT by 15%
- Authored and operationalized a customer retention playbook, exceeding renewal targets by 105% to-goal
CX Operations & Customer Success Lead
Intuit
San Diego, CA
06.2016 - 01.2020
- Promoted to lead and managed the backlog for an AI-powered customer success tool, reducing resolution time from 72 hours to 24 hours
- Led operational process improvements and daily audits, driving $250K+ in spend reductions by increasing compliance and awareness
- Directed customer service policy implementations that improved client satisfaction and service consistency
Education
Master of Business Administration - International Business concentration
Southwest Minnesota State University
Marshall, MN 01.2025 - Current
Bachelor of Business Administration -
University of San Diego
San Diego, CA 01.2013 - 05.2017
Skills
Business Process Improvement
undefinedWebsites
Timeline
Consultant
Southwest Minnesota State University
01.2025 - Current
Master of Business Administration - International Business concentration
Southwest Minnesota State University
01.2025 - Current
Founder & Principal Consultant | Digital CX & Strategy
Elevate CX Consulting
10.2023 - Current
Customer Experience Strategy
Accenture Federal Services
02.2022 - 10.2023
Customer Success Manager
Intuit
01.2020 - 02.2022
CX Operations & Customer Success Lead
Intuit
06.2016 - 01.2020
Bachelor of Business Administration -
University of San Diego
01.2013 - 05.2017
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