Uche Onyekwuluje

• Supervised daily operations to ensure compliance with safety and quality standards.
• Coordinated staff schedules and managed workforce allocation effectively.
• Resolved customer inquiries and complaints to enhance service satisfaction.
• Implemented training programs to develop employee skills and improve performance.
• Conducted regular audits to identify areas for operational improvement.
• Developed standard operating procedures to streamline workflows and enhance efficiency.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

Managed the end-to-end delivery of daily and special broadcast projects, coordinating planning, execution, and post-production activities to ensure on-time delivery.

Led cross-functional teams including producers, presenters, technical engineers, camera operators, editors, and production crews to deliver high-quality live broadcasts within strict deadlines.

Developed and managed production schedules, coordinated resources, and monitored project milestones to ensure seamless programme execution.

Served as the primary liaison between editorial, production, technical teams, and external stakeholders, ensuring clear communication and alignment throughout project lifecycles.

Identified and mitigated operational risks during live broadcasts, making real-time decisions to maintain uninterrupted service and meet delivery objectives.

Coordinated project logistics, including talent scheduling, equipment availability, and production resources, to optimise efficiency and minimise delays.

Monitored project performance, tracked deliverables, and implemented process improvements that enhanced production quality and operational efficiency.

Successfully managed the network's flagship daily live programme for over ten years, consistently delivering broadcasts on schedule in a high-pressure environment where deadlines were fixed and non-negotiable.

Maintained comprehensive production documentation, run sheets, schedules, and post-project reviews to support continuous improvement and knowledge sharing.

• Collaborated with production teams to develop engaging content for various media platforms.
• Assisted in scheduling and coordinating production timelines to ensure project efficiency.
• Supported script development by providing constructive feedback and revisions.
• Researched industry trends to inform creative direction and enhance storytelling strategies.
• Managed communication between departments to streamline production workflows and maintain project alignment.
• Organized and maintained production documentation, ensuring accuracy and accessibility for team members.