UCHE' WINTERS
Charlotte,NC
Summary
Dedicated and versatile professional with a robust background in administrative support, customer service, and project management. Proven track record of exceeding expectations and delivering impactful results in various organizational settings.
Overview
5
5
years of professional experience
Work History
Office Services Assistant
Cranfill Sumner Law
10.2022 - 10.2023
- Efficiently managed confidential documents with attention to detail, implementing organized filing systems and maintaining meticulous records.
- Demonstrated skilled multitasking abilities in supporting a team of specialized attorneys through proficient handling of general office tasks including photocopying, faxing, and scanning.
FRONTLINE REPRESENTATIVE
Allstate Insurance Co.
11.2021 - 09.2022
- Utilized critical thinking skills to aid customers in resolving an average of 30 daily inquiries; offered guidance and knowledge on telematics and mobile programs.
- Led internal engagement team, fostering positive physical and mental health, encouraging volunteerism, and implementing campaigns to boost employee morale
- Monitored and measured employee engagement levels with analytics and data to assess effectiveness.
QUALITY ASSURANCE AND TRAINING AGENT
Camping World
10.2020 - 06.2021
- Organized and executed new employee orientation in accordance with position expectations.
- Reviewed employee performance, developed improvement plans, and conducted Bi-Monthly performance reviews.
- Verified that customer service calls met the expectations of customers and maintained a high level of quality.
- Ensured agents received comprehensive guidance and feedback to optimize their personal improvement strategies
Customer Service Representative
Camping World
02.2019 - 10.2020
- Communicated with clients through multiple channels including email, chat, and various platforms such as Calabrio, Salesforce, Finesse, Business Manager, and Outlook.
- Demonstrated a proven track record of surpassing customer service expectations while maintaining adherence to company standards. Earned recognition as Employee of the Month.
- Resolved complex customer service issues effectively
- Achieved remarkable success by seamlessly juggling multiple tasks within a high-demanding environment with unparalleled results.
COMMUNITY ENGAGEMENT INTERN
University City Partners
09.2023 - 06.2024
- Coordinated successful execution of UCity Lights Winter Celebration Promotional Decal Installation, overseeing design, budgeting, vendor coordination, and installation logistics. Increased community participation and received favorable feedback.
- Developed the comprehensive UCP 2024 Podcast Production Plan, driving community engagement and awareness. Created a detailed strategy, outlined episode content, and coordinated logistics, establishing the podcast as a key resource for community-driven content.
- Developed compelling online content that successfully increased interaction and raised awareness for various events and initiatives.
MARKETING AND COMMUNICATIONS INTERN
Let’s Shake the Table
01.2024 - 05.2024
- Implemented and executed social media strategy, optimizing organizational presence and engagement by focusing on membership initiatives and workshop adaptation.
- Supported event planning and execution, managed run-of-shows, and contributed to PR and content planning.
Education
Bachelors in Communication Studies - Organizational Communication
University of North Carolina at Charlotte
Bachelors in Interdisciplinary Studies - Women And Gender Studies
University of North Carolina At Charlotte
Skills
- Administrative Support
- Strategic Communication
- Customer Relationship Management (CRM)
- Project Management
- Digital Marketing Campaigns
- Copywriting and Editing
- Community Engagement
- Data Analysis and Reporting
- Leadership and Team Collaboration
Websites
Timeline
MARKETING AND COMMUNICATIONS INTERN
Let’s Shake the Table
01.2024 - 05.2024
COMMUNITY ENGAGEMENT INTERN
University City Partners
09.2023 - 06.2024
Office Services Assistant
Cranfill Sumner Law
10.2022 - 10.2023
FRONTLINE REPRESENTATIVE
Allstate Insurance Co.
11.2021 - 09.2022
QUALITY ASSURANCE AND TRAINING AGENT
Camping World
10.2020 - 06.2021
Customer Service Representative
Camping World
02.2019 - 10.2020
Bachelors in Communication Studies - Organizational Communication
University of North Carolina at Charlotte
Bachelors in Interdisciplinary Studies - Women And Gender Studies
University of North Carolina At Charlotte
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