Uchechi Emeruwa
Sacramento,California
Summary
Experienced and customer Service Agent with a strong commitment to addressing concerns efficiently. Proven troubleshooter adept at ensuring customer satisfaction. Highly professional and patient Customer Service Representative with a track record of minimizing dissatisfaction and enhancing customer loyalty. Skilled Customer Service Supervisor with a successful performance history, problem-solving abilities, and expertise in implementing innovative solutions. Call Center Representative with superior computer skills and telephone etiquette, adept at handling high call volumes.
Overview
4
4
years of professional experience
Work History
Resident Counselor Intern
Summer Adventure Camp
06.2023 - 07.2023
- Displayed courtesy and strong interpersonal skills with all resident interactions.
- Maintained composure and patience in face of difficult resident situations.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Security System Technician
AV Communications
06.2022 - 08.2022
- Installed access and elevator controls, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
Customer Service Representative-Dick's Sporting Goods
Dick's Sporting Goods, Inc
11.2017 - 11.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
Education
Associate Criminal Justice - Criminal Justice
California State University of Sacramento
Sacramento, United States05.2025
High School Diploma -
Apple Valley High School
Apple Valley, CA05.2021
Skills
- High customer service standards
- Call center management experience
- Conflict resolution proficiency
- Customer service management expertise
- Negotiation competency
- Troubleshooting skills
- Telecommunications knowledge
- Proficient in customer account software
- Proficient with Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resident Counselor Intern
Summer Adventure Camp
06.2023 - 07.2023
Security System Technician
AV Communications
06.2022 - 08.2022
Customer Service Representative-Dick's Sporting Goods
Dick's Sporting Goods, Inc
11.2017 - 11.2020
Associate Criminal Justice - Criminal Justice
California State University of Sacramento
High School Diploma -
Apple Valley High School
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