Uchechukwu Ukeje
Meridianville,AL
Summary
Results-driven logistics and customer service professional with advanced degrees in International Business Administration and Marketing Management. Expertise in cargo readiness, supply chain coordination, and operational efficiency. Strong analytical and problem-solving skills with a proven track record of enhancing productivity and streamlining processes. Skilled in building stakeholder relationships, team leadership, and delivering exceptional customer service. Proficient in Microsoft Office, data analysis, and IT system testing, with certifications in Scrum, Six Sigma, and SAP ERP.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cargo Readiness Officer/Booking Officer
CMA CGM, Estonia OÜ
01.2020 - 07.2024
- Manage partner requests and ensure their satisfaction throughout the logistics process Monitor and verify valid rates, corporate guidelines/checklists, compliance, country regulatory lists, equipment availability, and transport route availabilities until the final destination by reducing backlog by 15% and eliminating delay in delivering
- Coordinated Supply Chain Management activities for multiple projects, processing payment and ensuring seamless material procurement and timely project execution by improving productivity by 20% through working processing
- Create booking lists in accordance with the port of loading and voyage, and update the status of containers and reservations based on current container locations and lists of terminals/depots by reducing 15% delay
- Established and maintained collaborative relationships with internal and external stakeholders, facilitating effective communication and problem-solving by improving working procedure by 30%
- Utilized Microsoft Office applications, including Excel and PowerPoint, for data analysis, reporting, and presentation purposes
- Maintain accurate records in the CMA-CGM system by acquiring cargo and booking instructions from customers in written format and WEB/EDI
- Perform 80% pre-call cleaning prior to gate out/in operations and notify the operations department of late client arrivals at the gate
- Lead, train, and motivate a team of 10 employees, improving productivity by 20% through targeted and training initiatives.
Field Researcher
Miceview Gmbh & Co. KG, Düsseldorf, Germany
01.2018 - 01.2020
Customer Service Representative
Arvato Bretelsmann Services (Majorel), Tallinn, Estonia
01.2018 - 01.2019
- Retrieve customer information and provide product information and solutions
- Verify documents in liaison with partners and guests, by increasing 15% smooth excellent goal of the day
- Offer expert advice and direction throughout the purchasing process
- Manage a high volume of calls/emails and deliver excellent customer service, improving productivity by 30% through targeted daily goal
- Handle complaints, troubleshoot issues, and recommend products/services.
Administrative Assistant
Eastern Mediterranean University, Gazimagusa, Cyprus
01.2016 - 01.2017
- Provide administrative support in student registration and document verification by reducing 20% delay in registration process
- Assist with delivering lectures and conducting research by improving 20% of academic procedure
- Manage files and handle administrative tasks efficiently by reduction of 15% backlog in the work process.
Commercial Sales Representative
Edwin Ukeje and Son's Nigeria Ltd., Aba, Nigeria
01.2011 - 01.2014
Education
Masters in International Business Administration -
University of Applied Science
Tallinn, Estonia01.2019
Master of Arts in Marketing Management -
Eastern Mediterranean University
Gazimagusa, Cyprus01.2016
Bachelor of Sciences -
University of Port-Harcourt
Port-Harcourt, Nigeria01.2009
Skills
- Proficient in spoken and written English, facilitating effective communication with diverse stakeholders
- Strong analytical skills, with a passion for working with numbers and data analysis
- Help test new IT deliveries (fixes and new requirements)
- Develop strong and trust relationships with business end-users
- Proactive and adaptable, thriving in fast-paced and high-pressure environments
- Understand local practices and help harmonize equipment processes
- Excellent interpersonal skills, fostering collaboration and building relationships with stakeholders
- Coordinate deployment and process alignment with the CAN Transformation team
- Communicate with a broad network of agencies
- Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word
Certification
- Scrum Fundamentals
- Advance Transaction Monitoring (TM)
- Business Analysis Fundamentals
- Six Sigma Yellow Belt
- Introduction to Data Analysis
- SAP ERP Essential Training
Timeline
Cargo Readiness Officer/Booking Officer
CMA CGM, Estonia OÜ
01.2020 - 07.2024
Field Researcher
Miceview Gmbh & Co. KG, Düsseldorf, Germany
01.2018 - 01.2020
Customer Service Representative
Arvato Bretelsmann Services (Majorel), Tallinn, Estonia
01.2018 - 01.2019
Administrative Assistant
Eastern Mediterranean University, Gazimagusa, Cyprus
01.2016 - 01.2017
Commercial Sales Representative
Edwin Ukeje and Son's Nigeria Ltd., Aba, Nigeria
01.2011 - 01.2014
Masters in International Business Administration -
University of Applied Science
Master of Arts in Marketing Management -
Eastern Mediterranean University
Bachelor of Sciences -
University of Port-Harcourt
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