UCHENNA OKOLO
Queens,NY
Summary
Program and operations manager with leadership experience across humanitarian shelter, healthcare, and community response settings in New York City. Oversees staff, vendors, reporting, and regulatory compliance while coordinating services, resolving issues, and supporting safe, orderly operations. Holds an LLM in International Commercial Law and health and safety certifications.
Overview
1
1
Certification
9
9
years of professional experience
Work History
PROGRAM MANAGER
New York City Health and Hospitals /Hire power
New York, NY
02.2023 - 01.2026
- Provided strategic leadership and oversight of daily operations and service delivery across multiple humanitarian aid sites.
- Managed staff and ensured smooth functioning through coordination and timely escalation Of critical issues to leadership.
- Served as primary site contact overseeing vendor relationships, guest services, invoice reviews, and quality assurance.
- Partnered With departments and agencies to drive process improvements, resolve problems, and enhance the guest experience.
- Led efforts to maintain 24/7 operations and ensure compliance with policies and procedures through supervision of staff and
- Provided operational tools, routine reporting, and proactive risk mitigation.
- Ensured guests were treated fairly in the humanitarian shelter and processed discharges When violations were properly documented.
- Provide clinical supervision to program staff through regular individual and group sessions, with a focus on clinical issues, adherence to clinical guidelines, crisis intervention, maintaining effective client relationships, and staff attunement to work-related self-care.
- Provide additional training, support, and evaluation to program staff to ensure a high quality of services to clients enrolled in the program.
- Ensure that program staff is clinically informed.
- Behavioral Health
- Participate in orientation and handover with existing program staff
- In-person or virtual individual counseling appointments with an ongoing caseload of community members (an average of approximately six appointments per week)
- Triaging inbound referrals and intaking selected clients
- Coordinating client assignments and care with the Engage IPC team
- Entering client and service data in relevant systems
- Upholding all agency confidentiality requirements
- Devising, promoting, and facilitating ad hoc community workshops and wellness group sessions
- Escalated issues requiring higher-level approval and de-escalated conflicts between guests and staff.
- Provided leadership and guidance to the team, ensuring policies and protocols were followed to the letter.
- Ensured the team and hotel management operated in tandem With HERRC protocols.
OPERATIONS MANAGER
DocGo
New York, New York
01.2021 - 04.2023
- Transported mobile medical staff in vans to COVID-19 vaccination and testing sites.
- Helped with patient registration and information updates.
- Followed proper use and disposal of medical supplies while protecting patient confidentiality.
- Completed administrative and clerical tasks and shipped specimens to labs for analysis.
- Supported positive work environment.
PROJECT MANAGER / SAFETY MANAGER — COVID-19 VACCINATION SITE
NYC Department of Health /Aya Healthcare
New York, NY
12.2021 - 02.2023
- Ensured vaccination site compliance with health department regulations.
- Implemented safety protocols for staff and patients and monitored use of PPE and safe injection practices.
- Recorded and submitted incident reports and conducted safety briefings for staff.
- Made recommendations for operational improvements.
COMMUNITY OUTREACH MANAGER
United Sikhs
New York, New York
04.2020 - 12.2022
- Distributed Free masks, sanitizers, and other supplies to those in need.
- Educated community members on COVID 19 vaccines and government incentives.
- Provided information on social services and health insurance enrollment.
- Assisted the migrant community with documentation for benefits access.
SECURITY MANAGER
Arrow Security Inc.
New York, NY
08.2018 - 09.2021
- Trained producers/agents on effective and efficient methods for selling life and accident insurance policies to customers.
SECURITY MANAGER
Arrow Security Inc.
Queens, NY
06.2020 - 07.2021
- Oversaw building access control and monitored premises.
- Provided directions and assisted visitors while maintaining safety and security protocols.
- Reported incidents to authorities as needed and wrote clear, detailed incident reports.
BUSINESS / SALES CONSULTANT
PHP
08.2017 - 08.2019
- Established, developed, and maintained business relationships complementing commodity, branded-ingredient, and premix portfolios.
- Researched leads and prospective customers to determine potential, and developed clear, effective written proposals and quotations.
- Expedited resolution of customer problems and complaints; coordinated sales efforts across product, marketing, accounting, logistics, and quality teams.
- Identified competitive advantages for Freemen Nutra Group's products and collaborated with the Director of Sales on territory strategy to maximize ROI.
- Supplied management with reports on customer needs, competitive activity, and potential for new products and services.
- Maintained knowledge of product applications, technical services, and market trends; participated in trade shows and conventions.
- Managed the full sales cycle — prospecting through post-sale implementation — consistently meeting or exceeding weekly/monthly quotas, and documented all activity in CRM/ERP systems (BPO).
SHELTER SUPERVISOR
CAMBA — Kings Family Shelter
New York, NY
12.2016 - 07.2019
- Ensured complianæ With Federal, State, City, and CAMBA security and privacy policies protecting individually identifiable health information.
- Ensured regulatory compliance with NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. ofHealth, and NYC Coalition for the Homeless requirements (log entries, bed checks, client belongings, security, client care, medication).
- Ensured new client orientation occurred Within 24 hours Of entry and maintained adequate staffing levels for facility safety and security.
- Maintained on-site supervisory coverage at all times, including as sole on-site Shift Supervisor during assigned shifts.
- Managed day-to-day shift functions, ensuring programming, rounds, and client care services occurred as scheduled.
- Responded to complaints, incidents, and emergencies; interviewed parties, analyzed and documented findings, and reported outcomes.
- Resolved conflicts and disputes between staff or clients in a respectful, solution-based manner.
Education
M.SC. - CLINICAL MENTAL HEALTH COUNSELING IN VIEW
Grand Canyon University
LL.M., MASTER OF LAWS - INTERNATIONAL COMMERCIAL LAW
University of Bedfordshire
LL.B., BACHELOR OF LAWS -
Enugu State University of Science and Technology
Skills
- Program coordination
- Shelter operations
- Compliance monitoring
- Incident reporting
- Client data systems
- Operations management
- Staff supervision
- Case coordination
- Vendor management
- Quality assurance
- Conflict resolution
- Stakeholder communication
- Critical thinking
- Problem solving
- Team leadership
- Strategic planning
- Human resource management
- Scheduling and planning
- Adobe applications
- Compliance enforcement
- Team development
- Strategic alignment
- Attention to detail
- Policy and procedure development
- Strategic direction
- Cross functional team builder
- Verbal and written communication
- Team management
- Agile projects
- Project coordination
- Onboarding and training
- Presentation creation and delivery
- Volunteer management
- Community outreach
- Problem-solving
- Business systems
- KPI tracking
- Project management
- Sales and marketing
- Decision-making
- Risk analysis and management
- Remote team management
- Program leadership
Personal Information
Title: Manager, program Management
Certification
FIRST AID CERTIFICATION, CPR CERTIFICATION, INSURANCE PRODUCER LICENSE, COMMUNITY HEALTH WORKER CERTIFICATION, Food Beverage Certification
Timeline
PROGRAM MANAGER
New York City Health and Hospitals /Hire power
02.2023 - 01.2026
PROJECT MANAGER / SAFETY MANAGER — COVID-19 VACCINATION SITE
NYC Department of Health /Aya Healthcare
12.2021 - 02.2023
OPERATIONS MANAGER
DocGo
01.2021 - 04.2023
SECURITY MANAGER
Arrow Security Inc.
06.2020 - 07.2021
COMMUNITY OUTREACH MANAGER
United Sikhs
04.2020 - 12.2022
SECURITY MANAGER
Arrow Security Inc.
08.2018 - 09.2021
BUSINESS / SALES CONSULTANT
PHP
08.2017 - 08.2019
SHELTER SUPERVISOR
CAMBA — Kings Family Shelter
12.2016 - 07.2019
M.SC. - CLINICAL MENTAL HEALTH COUNSELING IN VIEW
Grand Canyon University
LL.M., MASTER OF LAWS - INTERNATIONAL COMMERCIAL LAW
University of Bedfordshire
LL.B., BACHELOR OF LAWS -
Enugu State University of Science and Technology