Uday Chinhamora
Data Analyst/Help Desk
4229 67th St, Urbandale,IA
Summary
Highly motivated and detail-oriented professional with a strong background in Help Desk Support, Technical Troubleshooting, and Data Analysis. Proficient in a range of programming languages, database management, and data visualization tools. Expertise in phone support and ticketing systems, Windows 10,MS Server environments with a proven ability to work effectively in remote settings. Consistently delivers exceptional customer service, ensuring high levels of user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HELP DESK/Data Analyst
CERIX ZENIX CONSULTING, LLC
01.2024 - Current
Provided top-tier help desk support for Windows 10, Windows 7, and Office 365 platforms
Managed and resolved tickets efficiently using a sophisticated ticketing system
Ensured seamless connectivity and security through Active Directory Management (ADDS, DNS Server, DHCP)
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
Delivered exceptional remote and phone support, maintaining high customer satisfaction rates
Data Analyst
EMPOWERED TECHNOLOGY SERVICES
08.2021 - 08.2023
Conducted data quality assessments, error detection, and system monitoring for data flow and performance
Performed data cleansing, root cause analysis, and troubleshooting using various software tools
Collaborated with IT and engineering teams to address system-related problems
Provided user support for software installations, configurations, and updates
Education
Associate of Applied Science - Computer And Information Systems
Des Moines Area Community College
Ankeny, IA 05.2001 -
High School Diploma -
Vengere High School
Rusape 05.2001 -
Skills
Technical Skills:
Programming: JavaScript, Python, PHP, SQL, HTML/CSS
Database: SQL Server, MySQL, Oracle (Certified Implementation Specialist)
Data Analysis/Visualization: PowerBI, OBIEE, Excel, matplotlib, seaborn, plotly
Operating Systems: Windows 10, 11, Windows 7, MS Server 2019, 2022, Jira Service Desk Ticketing System
Software: Office 365, Active Directory, Django web framework
Soft Skills:
Excellent customer service and interpersonal skills
Strong problem-solving and troubleshooting abilities
Ability to work independently and take initiative
Effective written and verbal communication skills
Proficient in presenting data findings clearly and concisely using PowerPoint and Excel
Certification
Certified Implementation Specialist – Oracle Business Intelligence Foundation Suite 11g
Timeline
HELP DESK/Data Analyst
CERIX ZENIX CONSULTING, LLC
01.2024 - Current
Data Analyst
EMPOWERED TECHNOLOGY SERVICES
08.2021 - 08.2023
Associate of Applied Science - Computer And Information Systems
Des Moines Area Community College
05.2001 -
High School Diploma -
Vengere High School
05.2001 -
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