Summary
Overview
Work History
Education
Skills
Certification
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Locations
Degrees
Timeline
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UDAY HARAL

Greater Atlanta Area,GA

Summary

Effective Global Business Process Improvement leader with 21 years of experience across Information Lifecycle Management (Shared Services), Energy Industries, Industrial Equipment, Consumer Goods, and Automotive Manufacturing consistently recognized for structured problem solving, effective cross functional team management and operational enhancements. Key accomplishments: Stood up Continuous Improvement, Quality Management and End to End Process governance functions in our Shared Services from ground up in a hyper growth environment Achieved $45MM+ in productivity cost savings and $3M in cost avoidance across various organizations by leading service transformation initiatives and Lean methods; enabled over $20M in net new Revenue through standardization and centralization of work and establishing various Center of Excellences. Established and managed a proactive Quality Management System (QMS) and risk-based compliance/audit program and achieved ISO 9001:2015 certification for 120+ sites globally Successfully trained and coached 1000+ professionals globally on Problem Solving, Auditing, Six Sigma, QA, ISO, TS 16949 etc. Qualified 20+ global suppliers and coached them to develop a sustainable CI program. Successfully led zero defect initiative on transfer of 700cc ATV assembly lines for from Japan to the US facility Successfully led various new products introduction (NPI) and model year updates to market Core Competencies: Lean-Six Sigma | Business Process Improvement /Continuous Improvement | QMS/ ISO 9001/TS 16949 | Transformation in Shared Services | Toyota Production System | NPI & APQP (PPAP) | Process and Task Mining

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Global Senior Director, Business Process Improvement and Productivity

Iron Mountain - Global Business Services
Atlanta, GA
12.2020 - Current
  • Developed and deployed the Business Process Improvement Strategy and a team of 20+ diverse and global team of Industrial Engineers and Continuous Improvement Professionals and achieved an Employee Engagement score of 94% (of 100%) and Manager Effectiveness of 93% (of 100%)
  • Developed and deployed End-2-End Process mapping capabilities and led team to create 1000+ process maps and documentation
  • Developed and implemented Lean-Six Sigma Continuous Improvement and Quality Management capabilities within Iron Mountain Global Business Services from ground up
  • Executed over 100 initiatives spanned across the enterprise in last 3 years enabling $25MM+ in productivity cost savings and $3M in cost avoidance across various organizations through transformation and Lean methods; enabled over $20M in net new Revenue with an annual budget of $2M
  • Instrumental in leading 11 Lean initiatives in Lean Transformation and achieved 10+points gain in CES, 24points gain in eNPS, 10% unit cost reduction per service interaction in Customer Care function
  • Proposed and establish business cases through CI projects to create various Center of Excellence teams
  • Influenced the enterprise strategy by leveraging process mining capabilities (Celonis) to help drive transformation in Data Centers and Procurement and looking into ways to bring better cost and margin visibility at the market level
  • Led the responsibility of lean/six sigma training across the enterprise to increase our ability to improve efficiency and develop problem-solving skills across the organization
  • Achieved an eNPS of 81% (goal of 70%) and trained over 100 employees
  • Instrumental in supporting the Data Governance program and identifying Data Steward from across the organization.

Global Sr. Quality Mgr./ Quality Management Systems (QMS) Leader

General Electric (GE) -GE Power
Atlanta, GA
09.2014 - 11.2020
  • Developed and executed QMS2020 Strategy and ISO 9001 certification plan for newly integrated Gas Power organization
  • Managed the QMS and related programs with one QMS resource (down from 15+ dedicated resources)
  • Established a process to check RCA effectiveness and identify and improve ineffective actions
  • Restructured Quality Systems and tools to align with newly integrated organizations while saving 100K+ in yearly cost
  • Developed and implemented proactive audit programs (3000+ audits) for Services and Gas Power and drove various improvement activities
  • Improved OTD on audits and findings closure by over 45%
  • Simplified QMS of multiple sub-businesses by over 70% by establishing and focusing on key critical processes
  • Developed various tableau dashboards providing various insights for Quality KPIs
  • Supported and managed to achieve ISO 9001:2015 certification for 120+ sites globally for Services business
  • Integrated and documented business processes of two legacy (GE Power Services and Alstom) organizations post acquisition
  • Conducted business process risk assessments of few sub organizations post acquisition of Alstom Services
  • Developed and implemented training curriculums in Learning Management Systems at $0 cost compared to $0.5M in the past
  • Transformed on-site instructor led trainings into virtual training resulting in cost savings of $144K/year in T&L expenses
  • Successfully trained and coached employees globally covering 6 regions on various quality excellence topics (CI, 8D, Auditing).

Program Manager / Quality Assurance Engineer

Hitachi Automotive Systems of America Inc.
Monroe, GA
10.2012 - 09.2014
  • Managed programs from supplier to Customer and led various improvement activities for Nissan and Ford
  • Instrumental in reducing the scrap cost in the machining department of the high-volume product by 26% in 5 months
  • Took responsibility to manage two of the worst suppliers and effectively improved their performance (to top 20) and response rate from 1 week to 2 days by focusing on improving their CI program
  • Salvaged $2MM of non-conforming parts by improving material disposition and designing rework processes
  • Spearheaded improvement at suppliers and achieved costs down of over $0.20/parts.

New Product Introduction/Reliability Engineer

Yamaha Motor Manufacturing Corporation
Newnan, GA
06.2011 - 09.2012
  • Managed warranty and endurance testing on budget of over $16.4M for ATVs and Golf Carts product lines
  • Successfully led cross functional teams and implemented 4 new model and several new model year updates
  • Performed risk analysis on product launch readiness by conducting accelerated life testing and detecting flaws in design and manufacturing processes and presented risks and countermeasures at stage gates reviews
  • Created and standardized methods for forecasting of warranty and testing budget and mid-term plan with a visual dashboard and reduced the time for budgeting by 60%
  • Led various cross functional teams and created countermeasures for warranty issues through disciplined problem solving and effective warranty campaigns
  • Reduced warranty costs by over $500K over the warranty period of 3 years
  • Managed a warranty campaign of over $12M and streamline the field rework process thus reducing the campaign budget and actual cost by 12%
  • Devised an effective solution to share the cost between supplier and my organization
  • Managed 100+ engineering changes to components and the related vehicle BOM’s.

Process Quality Engineer (Recreational Vehicles)

Yamaha Motor Manufacturing Corporation
Newnan, GA
03.2007 - 05.2011
  • Successfully led and executed zero defect activities on manufacturing processes for transfer of ATV production from facility in Japan to Newnan GA and met or exceeded all process quality, reliability and warranty KPI targets
  • Reduced Cost of Quality on ATV Assembly line by 84% from $1.3/unit to $0.2/unit in 2.5 years through use of six sigma approach and effective cross functional PDCA activities
  • Spearheaded the development and implementation of Initial Quality Control procedure for change management and reduced the number of internal and external recalls related to manufacturing process from 17 instances to 0
  • Designed and improved non-conforming material handling process for Georgia’s mfg
  • Plants by reducing processing time from 3 days to 5 hours, reduced inventory inaccuracies & parts shortages and reduced scrap cost from $1.1/unit to $0.3/unit
  • Developed and implemented critical processes for recreational vehicle assembly lines with error proof mechanisms and created a visual factory
  • Improved Assembly Yield by 22% while no
  • Of QC resources reduced from 5 to 3.

Process-Quality Engineer/Value Stream Engineer

Lift-Technologies, Inc
Westminster, SC
05.2004 - 03.2007

Education

M.B.A. -

EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL
05.2014

M.S. in Industrial Engineering -

CLEMSON UNIVERSITY, INDUSTRIAL ENGINEERING DEPARTMENT
05.2004

Bachelor of Engineering in Mechanical Engineering -

MAHARAJA SAYAJIRAO UNIVERSITY
06.2001

Skills

  • Lean-Six Sigma
  • Business Process Improvement / Continuous Improvement
  • QMS/ ISO 9001/TS 16949
  • Transformation in Shared Services
  • Toyota Production System
  • NPI & APQP (PPAP)
  • Process and Task Mining
  • Key Performance Indicators
  • Data Analytics
  • Pipeline Development
  • Policy Development
  • Policy Implementation
  • Staff Management
  • Operations Management
  • Budget Control
  • People Management
  • Recruiting and hiring
  • Organizational Development
  • Budget Management
  • Issues Resolution

Certification

  • Independent Auditor (GE/Lloyds)
  • RCA leader (GE)
  • Toyota Supplier Quality Representative (Toyota)
  • Green Belt/ Black Belt (Yamaha)
  • Qualified Master Black Belt/8 Discipline Problem Solving/ Power Plant Fundamentals (GE)
  • Celonis (Data Mining)

Proficiencies

  • MINITAB
  • JMP
  • Risk Optimizer
  • MS Office
  • MS Project
  • VISIO

Others

  • Instructor for BB/GB classes, Internal Auditing, ISO 9001, & discipline problem solving within GE
  • US Citizen

Locations

Greater Atlanta Area

Degrees

  • MBA
  • MS

Timeline

Global Senior Director, Business Process Improvement and Productivity

Iron Mountain - Global Business Services
12.2020 - Current

Global Sr. Quality Mgr./ Quality Management Systems (QMS) Leader

General Electric (GE) -GE Power
09.2014 - 11.2020

Program Manager / Quality Assurance Engineer

Hitachi Automotive Systems of America Inc.
10.2012 - 09.2014

New Product Introduction/Reliability Engineer

Yamaha Motor Manufacturing Corporation
06.2011 - 09.2012

Process Quality Engineer (Recreational Vehicles)

Yamaha Motor Manufacturing Corporation
03.2007 - 05.2011

Process-Quality Engineer/Value Stream Engineer

Lift-Technologies, Inc
05.2004 - 03.2007

M.B.A. -

EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL

M.S. in Industrial Engineering -

CLEMSON UNIVERSITY, INDUSTRIAL ENGINEERING DEPARTMENT

Bachelor of Engineering in Mechanical Engineering -

MAHARAJA SAYAJIRAO UNIVERSITY

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UDAY HARAL