Uday Police

• Create and maintain systemic alarming to surface potential customer-impacting trends.
• Monitor alarms and quickly identify technical problems, knowing not all alarms result in an Event.
• Manually assess technical problems against predetermined criteria to establish if a widespread issue exists that warrants an Event.
• Create, escalate, and drive Events to a timely resolution in partnership with resolver teams based on customer contact quantification, reproduction efforts, and global impact.
• Serve as centralized point of communication across tech, business, leadership, CS Ops, and internal D2 teams.
• Provide timely and relevant information and real-time guidance to D2 Ops through CS- and customer-facing messaging; including partnering with D2AS Business Owners (D2BO) on GRASP-level outages.
• Drive root cause reporting and defect elimination through advocating for COEs to ensure mechanisms are established to prevent issues from recurring.
• Provide real-time support for Live Events.
• Provide real-time support and escalation of confusing and/or broken promotions in the D2 space while partnering with the D2AS Promotions team to drive long-term, scalable solutions.
• Currently working as “Program Specialist’’ for D2C2 driving swift mitigation of widespread customer-impacting issues.

• Company Overview: Microsites is a team of highly skilled Selling Partner Support (SPS) Associates, who work closely with Product, Program and Business teams to improve the Selling Partner Experience (SX) by reviewing the design of Selling Partner facing products.
• Analyzed Selling Partner contacts to mine pertinent information on contact drivers.
• Recognized system, quality, and process concerns contributing to poor Selling Partner experience and share with software development and leadership teams.
• Demonstrated effective, clear and professional written and oral communication.
• Maintained positive and professional demeanor that portrays the company in a positive light and effectively manage sensitive issues.
• Contributed to a positive team environment and proactively assisted others with difficult contacts as needed.
• Liaised across other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner issues and questions.
• Actively sought solutions to customer needs, communicate trends to leadership, and suggest innovative solutions focusing on improving Selling Partner experience.
• Microsites is a team of highly skilled Selling Partner Support (SPS) Associates, who work closely with Product, Program and Business teams to improve the Selling Partner Experience (SX) by reviewing the design of Selling Partner facing products.

• Resolved complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
• Provided exceptional service to Selling Partners, trust and strengthened relationships through empathy, active listening and rapport building.
• Demonstrated effective, clear and professional written and oral communication and prioritized SP’s needs, then provided appropriate solutions.
• Consistently delivered on Selling Partner experience and efficiency (quality/productivity) goals.
• Actively sought solutions through logical reasoning and data interpretation independently.
• Selling Partner Support is a team of skilled workforce, who work assist selling partners and brand owners for their seamless and effortless business experience with Amazon.

Project Description: Google Map Maker is a web-based application which allows users to add and update geographic information for millions of users to see in Google Maps and Google Earth. By sharing information about the places that users know, like businesses in towns or places on educational institutions, users can ensure the map accurately reflects the world around. Updates are reviewed and once approved, will appear online for people from all over the world to see.

Responsibilities:

1. Performed comprehensive reviews of end user reports and performed relevant actions on the issues reported by users

2. Ensured that existing mapping elements function as desired with new mapping features incorporated

3. Analyzed every action performed to address the user reports through RMI (Report Mapping Issues)

4. Performed a through investigation into user reports to authenticate the action requested on mapping interface.

5. Worked extensively on Google Atlas application in handling the user reported issues, user suggested changes.

6. Documented the resolution details that could later be used for monitoring and reviewing purposes.