Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Udayakumar Murugan

Manchester,USA

Summary

  • Strong background in successfully leading different domain Healthcare , Insurance and Telecom projects. Quality Assurance Test Lead offering 15 years in manual and automated software testing. Collaborated daily with QA team to conduct testing, detect issues and resolve problems. Meticulously updated project documents to record status, results and findings.
  • Skilled in managing a cross-functional team of 20+ members throughout the value stream
  • Experienced professional with a proven track record in healthcare administration, specializing in: Pharmacy Claim Adjudication, Explanation of Benefits(EOB),Absence Management, Disability claims
  • Extensive experience in group benefits products, including critical illness, supplemental health, accidental and death insurance, revenue billing management, and disability absence management (STD, LTD, and LOA)
  • Proficient in Behavior-Driven Development (BDD) and skilled in Selenium automation with Java.
  • Extensively Involved in Functional, Integration, Regression, System, User Acceptance Testing , Smoke and E2E testing.
  • Strong knowledge in CI/CD integration for setting up automated test suites for smoke and regression testing
  • Proficient in mobile testing across iOS, Android, and Windows platforms using Perfecto Lab.
  • Experienced in conducting RESTful service testing utilizing Postman, SoapUI, and Fiddler Web Debugger.
  • Extensive experience with continuous integration and continuous deployment (CI/CD) tools.

Overview

17
17
years of professional experience
1
1
Certification

Work History

E2E Test Lead

The Hartford,USA
09.2021 - Current
  • Group Benefits is one of the LOB (Line of Business) for The Hartford insurance which handles both pre-sale and post-sale application
  • It manages creation of riders, pricing of benefits, Insurance quote for different product such as Life, Supplemental Health, Short Term Disability, Long Term Disability and Accidental & Death claim
  • Revenue Billing System handles the billing related activities
  • Ability Advantage application handles disability claim adjudications by categorizing appropriate value stream
  • Crafted and executed organizational QA processes, procedures and best practices to maintain enhancement and standards testing programs
  • Determined quality assurance benchmarks and outlined testing and acceptance strategies
  • Managed a team of testers in the execution of manual and automated tests.
  • Analyzed and documented business requirements to create test plans, cases, and scripts.
  • Created and optimized automated testing tools for repetitive tasks
  • Met project scope and delivery dates by planning optimal testing schedules
  • Integrated automated assessment software using CI (Jenkins)/CD (uDeploy) processes to support continuous operation
  • Worked with off-site teams (20members) to complete timely tests and facilitate smooth product releases
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines
  • Documented, triaged and managed defects in Rally worked with developers to facilitate timely resolutions
  • Created and maintained database of common and known testing defects.

Test Lead

The Hartford & Conduent , USA
01.2021 - 08.2021
  • The Hartford business has accessed the documents through their Hartford SIR site
  • These documents are uploaded to SIR by the Hartford mailroom server or manually uploaded through SIR site
  • The Hartford has encountered the slowness in current process so they have provide with a new Conduent Workflow Automation Suite (CWAS)online repository that Aetna SIT migrated documents
  • The same CWAS online repository will be used to house the Hartford SIR documents as part of this all historical documents from Hartford SIR should be migrated into the new CWAS system
  • Developed Testing strategy and Test cases for migrating the document into CWAS system
  • Managed The Hartford and business partner (Conduent) relationships
  • Developed a SQL query to compare the migration data from Hartford SIR to new CWAS system
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components
  • Generated and delivered reports, program review presentations and other program status updates on weekly basis.

Sr. Test Analyst / Onsite Coordinator

The Hartford, USA
01.2015 - 12.2020
  • Time Manager is designed to provide an organization with a more unified view of absenteeism in order to better address the health and productivity of all its employees
  • Without a common platform to integrate this absence information, a company cannot fully address the hidden absence costs that directly impact the efficiency and productivity of their workforce
  • Avoidable absences currently cost U.S
  • Employers $100 Billion per year, which for the average company, is equivalent to 1.7-3.5% of payroll
  • For most organizations this workforce awareness was unavailable, unreliable, or untimely.TM extends real-time dashboard reporting as well as analytics and predictive capacity models that provide advanced planning insight that was previously unattainable
  • This business intelligence is at your fingertips to support the macro operational decisions that impact company policies, tactical planning and risk management for an organization
  • Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process
  • Participated in sprints to verify solutions applied met business requirements appropriately
  • Created and executed test cases for large business initiatives, automating test cases and for regular execution
  • Create In Sprint automation test script for all the functional user stories
  • Evaluated problems identified in production and assisted with resolution strategies
  • Worked with product development engineers to isolate issues by collecting and analyzing detailed process steps, log files and data input
  • Automated functional and regression testing approaches to streamline software production
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases
  • Design and automate the regression test cases using Behavioral Design Development for web application using selenium with help of Java
  • Automating the Rest API webservices using Karate framework
  • Creating test suites using SOAP UI / Postman for Restful services
  • Perform Mobile testing for different operating system using perfecto lab
  • Created SQL query to validate the data flow between upstream and downstream applications
  • Developed performance test scenarios, test data and helped them to improve the application efficiencies.

Team Lead

Aetna Inc,USA
04.2013 - 12.2015
  • Aetna's Channel Management domain manages Aetna's member applications
  • Aetna, one of the USA's leading diversified health care benefits companies, provides its customers with Navigator Secure portal, an online secure website, which helps them to manage and view their claims, benefits and plans
  • Navigator Secure is the core application tested in this domain, in addition to others
  • Aetna offers various InteliHealth programs for their customers with the help of Personal Health Record (PHR), Simple Steps to a Healthier Life, Incentive Management System, Plan Sponsor Workstation, etc
  • Channel Management domain manages and performs testing activities for all requirements under these applications
  • Managing multiple projects and perform peer review of all testing artifacts developed using agile and waterfall method
  • Delegated daily tasks to team members to optimize group productivity
  • Monitored team progress and enforced deadlines
  • Offered training and support to keep team members motivated and working toward objectives
  • Estimated the user stories based on T shirt size during sprint planning for agile projects
  • Participating in daily stand up, sprint planning and sprint retrospective
  • Perform Smoke, System, Regression and maintaining the test results in HP quality center
  • Execute automated release level regression using HP quick test profession at end of each release
  • Maintain the testing artifacts in Clear Case Remote Client and Clear Case Desktop Client.

Module Lead

Aetna Inc, USA
10.2010 - 03.2013
  • APMCAS is an Oracle-based application used by the pharmacy department to process claims for Medicare, Non-Medicare, and Medicaid members
  • It is used for checking member providers, eligible group benefits, prior authorization, and drug utilization reviews (DUR)
  • Requirement Analysis, Strategizing and estimating the testing efforts for Projects, SR's and PCR's
  • Prepare Test Strategy/Test plan and Test cases for Smoke, System and regression testing
  • Create test data for APMCAS application as well as all downstream applications
  • Perform peer review for test artifacts and ensure that all artifacts are created as per client / cognizant process
  • Prepare test execution plan for team members and mentoring them to complete all their task on time
  • Co-ordinate between onsite lead and offshore team member to make sure that no slippage occurs with client deliverables
  • Identifying the project risk and creating appropriate mitigation plan as well as contingency plan
  • Publishing daily execution summary to business stockholders.

British Telecom, UK
10.2007 - 09.2010
  • PACS stands for Planning Assigning Configuration System and PACS is a logical planning to plan BT network
  • PACS is a management information system database that contains relevant information about BT's SDH network and the various services provided by BT
  • PACS is a Client/Server based solution exclusively designed for telecom domain to automate their Planning and configuring system to physically implement their telecom equipment
  • Its interface is developed in Oracle forms, which helps the technical engineers of British telecom to plan and route connection without any hindrance
  • The responsibility lies with preparing test cases, test scenarios, and test data before the execution phase
  • Executed test scripts, logged defects and worked to resolve issues noted in testing process
  • Create defect in HP quality center and map it to an assigned test case that corresponds to the issue that was discovered during the system/regression testing
  • In charge of reporting environment issues & downtime to support team to minimize impact on testing
  • Executed test scripts, logged defects and worked to resolve issues noted in testing process
  • Collaborated with developers and product owners to stay current on product features and intended functionality
  • Create User Familiar Exercise document and demonstrated to business stack holders for business sign off.

Education

Bachelor of Engineering -

Kongu Engineering College
06.2007

Skills

Programming

  • Basic of core java / Java script
  • SQL

Automation

  • Selenium using core java
  • Karate API
  • Basics of Playwright

REST Services

  • SoapUI
  • Postman
  • Fiddler

DevOps

  • Jenkins
  • uDeploy
  • Splunk
  • GitHub
  • Plutora
  • Subversion
  • GitHub
  • UDeploy
  • Jenkins
  • Plutora

Testing Methodologies

  • Agile-SaFE
  • Scrum
  • Kanban
  • Waterfall

Test Management Tool

  • CA Rally
  • HP ALM
  • Rational Quality Manager
  • IBM - Rational Team concert
  • ClearCase/quest

Project Planning

  • Test Planning
  • Test Reporting
  • Testing management
  • Testing Procedures
  • System Testing

Certification

  • SAFe® 6 Scrum Master
  • HP Quality Center 9.2 Software,
  • ISEB Foundation Certificate in Software Testing,
  • Certified Software Quality Analyst,

Personal Information

Title: E2E Test Lead

Awards

  • Star Performer of Quarter - Who Went Above and Beyond
  • Your Effort Made Success Possible
  • Customer Satisfaction - Always striving, never settling .

Timeline

E2E Test Lead

The Hartford,USA
09.2021 - Current

Test Lead

The Hartford & Conduent , USA
01.2021 - 08.2021

Sr. Test Analyst / Onsite Coordinator

The Hartford, USA
01.2015 - 12.2020

Team Lead

Aetna Inc,USA
04.2013 - 12.2015

Module Lead

Aetna Inc, USA
10.2010 - 03.2013

British Telecom, UK
10.2007 - 09.2010

Bachelor of Engineering -

Kongu Engineering College

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Udayakumar Murugan