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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

Knowledgeable community engagement & development specialist with thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes. Able to assist in planning and executing events, support fundraising, support with coordination, and assist in recruiting. Skilled at maintaining and building professional relationships.

Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic and dedicated Manicure Instructor at Advanced Nail Tech Academy, skilled in academic instruction and student engagement. Successfully adapted teaching methods to enhance learning outcomes, fostering a supportive environment. Proven ability to resolve issues and provide exceptional customer service, ensuring a positive experience for all students.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Dynamic and bilingual professional with a proven track record at Nova Coil, excelling in inventory management and safety compliance. Skilled in metal stamping and packaging, I thrive in fast-paced environments, demonstrating strong communication and teamwork abilities. Committed to delivering high-quality results while maintaining organization and efficiency.

Data and Business Analyst with expertise in Python, SQL, Power BI, and AI-driven automation. Proven ability to develop predictive models and automate reporting workflows, resulting in enhanced business insights. Experienced in financial analysis, government operations, and KPI dashboard creation. Strong communication skills contribute to improved decision-making through data analytics.

Current student working toward Bachelor of Science in Supply Chain/Information Systems Technology and seeking opportunity to begin a career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Talented student skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

UDAY KIRAN KOTAKONDA

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Work History

Business Analyst Intern

Education

Master's - Information Technology Management

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Business Analyst Intern

Master's - Information Technology Management

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