Summary
Overview
Work History
Education
Skills
Projects
Websites
Timeline
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UDEAGHA UDEAGHA

Port Chester,USA

Summary

Entry-level Data Analyst with a strong foundation in data manipulation tools such as Excel, SQL, and Python. Recent graduate with a Bachelor's in Human Biology and a Business Intelligence Bootcamp certification. Demonstrated analytical and problem-solving skills with a passion for uncovering insights from complex datasets. Eager to contribute to impactful projects and drive organizational success through data-driven decision-making.

Overview

4
4
years of professional experience

Work History

Server

Shore and Country Club
06.2022 - Current
  • Memorized menu additions, changes, and limited offerings, ensuring accurate and efficient service
  • Assigned and arranged tables for large groups, optimizing seating arrangements to enhance customer experience
  • Demonstrated hospitality and customer service while greeting tables, contributing to a welcoming atmosphere and positive guest feedback
  • Followed safety, sanitization, and food handling guidelines, maintaining a clean and safe dining environment
  • Listened to guest needs and responded promptly for personalized service, enhancing guest satisfaction and loyalty
  • Maintained clean and neat food service and preparation areas, ensuring compliance with health and safety standards
  • Communicated professionally with customers, colleagues, and supervisors, resolving complaints and enhancing customer satisfaction.

Server

The Bristal
04.2024 - 08.2024
  • Provided attentive service to residents in an assisted living facility, ensuring their dining needs were met and enhancing their overall dining experience
  • Arranged tables for residents, ensuring a clean and welcoming dining environment
  • Served breakfast, lunch, and dinner to residents, ensuring timely and accurate meal delivery
  • Cleared and cleaned tables after every shift, maintaining a tidy dining area for residents.

Server

Cracker Barrel
01.2023 - 05.2023
  • Followed safety, sanitization, and food handling guidelines, ensuring compliance with health regulations
  • Supported bussers with table-cleaning during high-volume shifts, contributing to a smooth and efficient dining experience
  • Took accurate notes detailing customer orders, ensuring precise and timely food delivery
  • Entered orders into computer system to coordinate with kitchen staff, facilitating efficient order processing
  • Kept food service and preparation areas clean and neat, maintaining a hygienic environment for customers and staff
  • Explained details for new menu items and daily specials, enhancing customer satisfaction and increasing daily special orders.

Food Champion

Taco Bell
09.2022 - 01.2023
  • Made and managed orders from start to finish, verifying quality and quantity before bagging customer items, ensuring customer satisfaction
  • Took orders and resolved complaints using effective customer communication skills, improving overall customer experience.

Cashier

Stewart's Shops
09.2021 - 05.2022
  • Stocked store shelves and end-caps with merchandise, ensuring products were easily accessible to customers
  • Provided information to customers on products or services, enhancing their shopping experience and resolving inquiries using product knowledge
  • Informed customers of promotions and special offers to increase sales
  • Engaged customers in pleasant conversation while completing cash register transactions, ensuring a positive customer experience and efficient service
  • Kept clean, organized, and well-stocked checkout areas, contributing to a smooth and efficient checkout process
  • Provided attentive customer service, addressing customer needs and resolving complaints to enhance customer satisfaction.

Package Handler

UPS
09.2020 - 08.2021
  • Stacked and moved pallets to proper storage area, ensuring efficient space utilization and reducing retrieval time
  • Detected package issues through visual inspections, preventing potential shipping errors and ensuring customer satisfaction
  • Maintained team productivity with well-organized storage, staging, and shipment areas, leading to faster processing times and fewer delays
  • Labeled containers with identifying tags and marks, ensuring accurate tracking and reducing misplacement of items.

Education

Business Intelligence Analyst Bootcamp -

TripleTen
08.2024

Bachelor's of Science - Human Biology

University at Albany
Albany, NY
05.2023

Skills

  • Excel
  • Tableau
  • SQL
  • Data Visualization
  • Customer Service
  • Data Analysis
  • Positive Attitude
  • Product Knowledge
  • Continuous Development
  • Clear Communication
  • Complaint Resolution

Projects

NYC Airbnb project

Analyzed the vacation Airbnb market in Manhattan.

  • Cleaned out unnecessary data
  • Utilized Pivot Tables to find the best listings
  • Based on the data presented, most vacation rentals are in between one and three bedrooms within the top ten neighborhoods of New York City. Prospective tenants should check pricing before officially seeking to buy.

Business Analytics Project

In this project, a website's insights was analyzed

  • Used pivot tables and conversion funnels to find out the retention rates of customers and other website impressions
  • Used VLOOKUP function to aid analysis

Tableau Project

In this project, the shortcomings of a superstore was analyzed

  • Multiple different visuals for different parameters

Timeline

Server

The Bristal
04.2024 - 08.2024

Server

Cracker Barrel
01.2023 - 05.2023

Food Champion

Taco Bell
09.2022 - 01.2023

Server

Shore and Country Club
06.2022 - Current

Cashier

Stewart's Shops
09.2021 - 05.2022

Package Handler

UPS
09.2020 - 08.2021

Business Intelligence Analyst Bootcamp -

TripleTen

Bachelor's of Science - Human Biology

University at Albany

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UDEAGHA UDEAGHA