Udeme Ntekpere
Augusta,GA
Summary
Experienced HRIS Systems Specialist with a Bachelor of Business Administration in Management Information Systems. Specializing in HRIS ecosystems, proficient in providing daily support and troubleshooting for diverse business systems. Demonstrated expertise in leading design and testing endeavors for system modifications, coupled with a strong ability to identify process gaps and deploy efficiency-enhancing solutions.
Overview
7
7
years of professional experience
Work History
Business Systems Analyst
Spirent Communications
Augusta, GA
01.2023 - Current
- Provide daily support and troubleshooting for the ADP HRIS eco-system, including HRIS, Recruiting Management, General Ledger, Health & Welfare, eTime, Talent HCM(Compensation), Reporting & Payroll, and conducting root cause analysis to resolve issues promptly.
- Offer support to additional system platforms such as Success Factors, Concur Travel & Expense, and DocuSign ensuring seamless functionality.
- Conduct thorough analysis to translate business needs into detailed system requirements.
- Create documentation including process flows, data models, and use cases to aid system design.
- Lead design and testing efforts for system changes, ensuring thorough sign-off on test completions.
- Identify gaps in existing processes and proposed solutions to improve efficiency.
- Provided technical support for end-users regarding system usage issues.
- Monitor system performance to identify areas of improvement or optimization opportunities.
- Implement changes based on user and management feedback, promoting continuous improvement.
Technical Product Consultant
ADP- Automated Data Processing
Augusta, GA
06.2017 - 01.2023
- Experienced subject-matter expert with comprehensive proficiency across all Talent applications, spanning Compensation, Performance, and Succession. Possesses an in-depth understanding of the complex interconnections between these modules, ranging from client utilization to nuanced data integration and impactful outcomes.
- Accountable for the continuous oversight of ADP Talent Management, providing consultative guidance to the business client base, ADP associates, and third-party consultants. Expert in assessing Talent Management capabilities and diagnosing product issues, determining optimal solutions to resolve application challenges effectively.
- Diagnosed and resolve functional and complex technical related product problems for very complex, customized and high-profile clients.
- Maintain a high level of expertise in the Client/Server products, networks, databases (ADP Reporting, Oracle, Toad v11, and SQL), and other technologies associated in the environment.
- Developed knowledge base documentation sharing product knowledge and problem resolution.
- Assisted with the managing of projects and served as a liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Complete the configuration of client applications from configuration tool setup through to application-based setup resulting in all Talent modules ready for client usage.
- Proactively identify potential issues in design, development or changes to application, product or platform.
Education
Bachelor of Science - Management Information Systems
Augusta University
Augusta, GA08.2016
Skills
- ADP HRIS: ADP RUN, ADP Workforce Now, ADP Enterprise,and ADP Vantage
- ADP Products: ADP Talent (HCM), ADP Recruiting Management, ADP eTime, ADP Reporting, and ADP General Ledger
- Payroll Policies and Procedures
- Microsoft Office
- Verbal and Written Communication
- Product Implementation
- Concur Travel and Advanced Expense Admin
- SAP Cognos Report Writing
- SAP SuccessFactors
- Documentation and Reporting
- DocuSign Admin
- Critical and Analytical Thinking
Additional Information
- ADP - Automated Data Processing - Implementation Specialist - June 2016 - June 2017
- ADP - Automated Data Processing - Internship - Implementation Consultant CS Migrations - February 2016 - June 2016
- Augusta Marriott - Parking Operations Assistant Manager - August 2012 - January 2021
Timeline
Business Systems Analyst
Spirent Communications
01.2023 - Current
Technical Product Consultant
ADP- Automated Data Processing
06.2017 - 01.2023
Bachelor of Science - Management Information Systems
Augusta University
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