Summary
Overview
Work History
Education
Skills
Timeline
Generic

Udhayvir Mangat

Fresno,CA

Summary

Proven track record in enhancing customer retention rates at Juice It Up! by employing exceptional teamwork and collaboration skills. Expert in streamlining communication and handling high-pressure situations with discipline and focus, leading to significant customer satisfaction. Skilled in multitasking and stress management, contributing to a positive work environment and achieving comprehensive solutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
5
5
Languages

Work History

Customer Service Employee

Juice It Up!
04.2024 - Current
  • Increased customer retention rates through personalized interactions and relationship-building efforts.
  • Collaborated with cross-functional teams to address complex customer concerns, delivering comprehensive solutions.
  • Actively participated in ongoing professional development programs aimed at sharpening skills essential for continued growth within the company.
  • Streamlined communication with customers through regular follow-ups, ensuring timely responses to queries.

Car Washer

Family Friends
08.2023 - 06.2024
  • Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
  • Delivered exceptional results in polishing exteriors, leading to numerous referrals from satisfied customers.
  • Vacuumed and steam cleaned interior floors carpet and seating.
  • Disinfected steering wheel, handles, seats, and other interior fixtures.

Customer Service Representative

Wingstop
10.2023 - 02.2024
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.

Education

GED -

Fresno City College
Fresno, CA
05.2001 -

Associate of Science - Army ROTC

California State University Fresno
Fresno, CA
05.2001 -

High School Diploma -

Bullard High School
Fresno, CA
05.2001 -

Skills

  • Discipline and Focus
  • Teamwork and Loyalty
  • Teamwork and Collaboration
  • Multitasking
  • Team building
  • Stress Management
  • Field Training

Timeline

Customer Service Employee

Juice It Up!
04.2024 - Current

Customer Service Representative

Wingstop
10.2023 - 02.2024

Car Washer

Family Friends
08.2023 - 06.2024

GED -

Fresno City College
05.2001 -

Associate of Science - Army ROTC

California State University Fresno
05.2001 -

High School Diploma -

Bullard High School
05.2001 -
Udhayvir Mangat