Summary
Overview
Work History
Education
Skills
Timeline
Generic

Udine Mcgarvin

Savannah,TN

Summary

Dynamic sales professional with a proven track record at Lowes Home Improvement, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through personalized experiences and effective upselling techniques. Skilled in cash handling and inventory management, consistently delivering results in high-pressure environments while fostering team collaboration.

Overview

15
15
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
09.2019 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Insurance Agent

Griffin Insurance Group
06.2005 - 07.2019
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
  • Analyzed risk factors to recommend appropriate coverage levels.

Education

Early Education - Elementary School Teaching

California State University College
San Bernardino College California.
05.1984

Graduated High School - Preparing My Journey For College

Rancho Cotate High School
Rohnert Park, CA
01.1980

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Meeting deadlines
  • Upselling
  • Cleaning techniques
  • Payment processing
  • Sales training
  • Inventory tracking
  • Merchandise display
  • Order processing

Timeline

Sales Associate

Lowes Home Improvment
09.2019 - 10.2020

Insurance Agent

Griffin Insurance Group
06.2005 - 07.2019

Early Education - Elementary School Teaching

California State University College

Graduated High School - Preparing My Journey For College

Rancho Cotate High School

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