Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Udonis Hicks

Camp Springs,MD

Summary

My key objective is to secure a position with a well established organization that will enable me to utilize my experience, quality assurance, and impeccable customer service and organizational skills. I am a dedicated worker who is self-sufficient but also welcomes and embraces teamwork. My attention to detail and drive to go above and beyond qualifies me as an indispensable employee.

Overview

19
19
years of professional experience

Work History

Patient Services Coordinator

MedStar Ambulatory Services
Mitchellville, MD
02.2020 - Current
  • Assist patients with check in, check out, insurance processing, updated demographic information, etc
  • Manage the financial aspects of the front office daily activities, including credit card transactions, receipts, cash and checks; logs and reconciles all patient monies in accordance with policy
  • Participate in multidisciplinary quality and service improvement teams as appropriate
  • Participate in meetings including: regular staff meetings, all staff meetings, training classes for safety, infection control
  • SHA, CPR, TJC, safety, billing and others as required; Serves on committees and represents the department and facility in community outreach efforts as appropriate
  • Perform other clerical duties as assigned
  • Prepare, update, and copy forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patient charts.

ER Registrar

MedStar Southern Maryland Hospital
Clinton, MD
10.2014 - Current
  • Register patients
  • Obtain and provide demographic information from/to EMS providers
  • Verify health insurance eligibility
  • Collect TOS payments
  • Assign ER patients to inpatient beds when admission is ordered.

Patient Services Coordinator

MedStar Ambulatory Services
Brandywine, MD
06.2016 - 03.2018
  • Trained new incoming employees on duties and procedures in the
  • Verified patient information
  • Scheduled appointments and tests
  • Confirmed and reviewed patient demographics
  • Entered CPT codes
  • Created a guide for personnel to follow for the daily duties that need to be accomplished when working in the Cardiology department
  • Assisted patients in scheduling Cardiac testing and review the preparations prior to testing
  • Monitored messages from physicians, technicians, the call center, and other personnel a

Patient Registration Associate

MedStar Georgetown University Hospital
Washington, DC
08.2011 - 04.2013
  • Processed TOS payments and reported all funds to the financial office
  • Prepared documents for doctors, nurses, and technicians
  • Obtained authorizations and verified insurance benefits
  • Provided a variety of basic clerical services such as: faxing, filing, scanning, copying, sending and forwarding electronic mail
  • Made and confirmed patient appointments.

Clinical Operations Coordinator II

Children's National Medical Center
Washington, DC
02.2006 - 01.2010
  • Obtained authorizations and verified insurance information from varies insurance companies
  • Prepared documents for doctors, nurses and technicians
  • Communicated with superior personnel in order to aid to their personal needs and/or requests
  • Processed TOS payments and reported all funds to the financial office
  • Created and provided maintenance for a filing system that harbors patient demographics and various medical financial information
  • Operated a multi-clinic, with a minimum of 75 patients per day, under little or no supervision
  • Recorded patient demographics, test summaries, and progress notes using various IT management tools such as: SCI Solutions, Practice Point Plus, Electronic Patient Record Service, MISYS (Sunquest), and IDX.

Education

Basic Life Support -

Prince George's Community College
Upper Marlboro, MD
02.2015

High diploma -

Largo High School
Upper Marlboro, MD
06-2004

Skills

  • CPR/AED Certified
  • Payment Postin
  • Charge Reconciliation
  • Insurance Verification
  • Obtaining Authorizations
  • Healthcare Systems
  • IDX
  • MISYS
  • Invision
  • HBOC
  • Centricity EMR
  • Tavoca
  • Problem-Solving
  • Customer Service
  • Information Collection

References

References may be furnished upon request

Timeline

Patient Services Coordinator

MedStar Ambulatory Services
02.2020 - Current

Patient Services Coordinator

MedStar Ambulatory Services
06.2016 - 03.2018

ER Registrar

MedStar Southern Maryland Hospital
10.2014 - Current

Patient Registration Associate

MedStar Georgetown University Hospital
08.2011 - 04.2013

Clinical Operations Coordinator II

Children's National Medical Center
02.2006 - 01.2010

Basic Life Support -

Prince George's Community College

High diploma -

Largo High School

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