Udu Ekong
Concord
Summary
With 8 years of progressive experience in the business industry, this professional has established a proven track record in HR management, talent acquisition, and employee support. Expertise lies in onboarding, benefits administration, HR compliance, and fostering employee engagement. Known for meticulous record-keeping and unwavering commitment to driving organizational growth and excellence in HR. Eager to bring skills and knowledge to a dynamic HR team and play a vital role in facilitating the success of HR functions.
Overview
6
6
years of professional experience
Work History
Contractor- Operations Specialist
LHH Staffing Agency- Bank of America
08.2024 - Current
- Manage high-volume employee relations cases, handling daily 6-8 hours of case intake while ensuring policy compliance and risk mitigation.
- Conduct detailed case documentation in the ICM case management tool, maintaining accurate employee records and ensuring compliance with HR policies and federal regulations (EEOC, FMLA, ADA, DOL, etc.).
- Provide policy guidance and employee support, advise managers and employees on workplace issues, and conduct policies and disciplinary actions.
- Identify complex or high-risk cases requiring escalation, ensuring proper documentation, compliance, and legal risk assessment.
- Assist managers by directing them to HR compliance tools, internal HR policies, and workplace resources.
- Maintain a 15-minute per case intake efficiency, consistently exceeding the performance benchmark
Senior Staffing Manager
LGC Hospitality
09.2022 - 02.2024
- Recruited 35+ candidates weekly, exceeding hiring targets by 20% through Workday ATS sourcing, strategic networking, and employer branding.
- Led a workforce of 3,000+ associates, optimizing placements and reducing turnover by 15% through targeted employee engagement.
- Managed full-cycle recruitment (sourcing, screening, hiring, onboarding) and ensured HR compliance with EEOC, FLSA, and I-9 employment laws.
- Processed payroll and managed HR records for 50-70 employees weekly using ADP, Workday, and SAP HRIS.
- Increased business unit growth by 30%, securing 10+ new clients and strengthening 22+ partnerships.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
Human Resource Representative II
Alight Solutions
05.2019 - 08.2022
- Managed 100+ client calls daily, providing HR support on 401(k), benefits, payroll deductions, FMLA, ADA, and new hire onboarding.
- Provided HR policy interpretation and risk assessments, ensuring compliance with company policies and state/federal labor laws.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Promoted to CSR II & Retirement Specialist due to exceptional HR knowledge and employee relations expertise.
- Conducted HR data analysis, ensuring up-to-date employee records and compliance in Workday HRIS.
- Assisted with de-escalation and conflict resolution, improving employee satisfaction scores by 25%.
Education
Master of Human Resources Management -
07.2024
- Alpha Chi National College Honor Society Member (#337886)
- GPA: 4.0/4.0
Bachelor of Business Administration - undefined
12.2021
- Graduated Cum Laude
- GPA: 3.6/4.0
Associate of Human Resources Management - undefined
05.2019
- Achieved Human Resource Generalist Certification
- GPA: 3.7/4.0
Skills
- Fast Learner
- Calm Under Pressure
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Leadership
- Client Focus
- Talent Acquisition
- HR Compliance
- Benefits Administration
- HRIS Proficiency
- Record-keeping
- Payroll
- Service Now
- Project Management
- Detail-Oriented
- Multi-tasking
- Analytical Thinking
- Negotiation Skills
- Conflict Resolution
- SharePoint
- Recruiting
- Problem-solving
- Decision Making
- Adaptability
- HR Administration
- Job Descriptions
- Interview Coordination
- Employee Relations & Conflict Resolution
- HR Compliance & Risk Management
- Workplace Investigations & Case Management
- HR Policies & Employment Law (FMLA, ADA, EEOC, DOL)
- HRIS & ATS Systems: Workday, ServiceNow, ADP, SAP, Coats, EfficientHire, WorkBright
- HR Data Analytics & Reporting
- Performance Management & Disciplinary Actions
- Onboarding & Offboarding Processes
- Payroll & Benefits Administration
- Manager & Employee Coaching
- HR Documentation & Policy Adherence
- Talent Acquisition & Workforce Planning
- De-escalation & Employee Advocacy
Affiliations
- Alphi Chi National College Honor Society
Timeline
Contractor- Operations Specialist - LHH Staffing Agency- Bank of America
08.2024 - Current
Senior Staffing Manager - LGC Hospitality
09.2022 - 02.2024
Human Resource Representative II - Alight Solutions
05.2019 - 08.2022
Catawba College - Bachelor of Business Administration,
Central Piedmont Community College - Associate of Human Resources Management,
Keller Graduate School of Management at DeVry University - Master of Human Resources Management,
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