Insightful and innovative account management professional with a successful track record in customer service and business development roles. Proficient in customer relationship management (CRM), cross-functional sales strategies, and driving business growth. Skilled communicator and relationship-builder with expertise in the highly competitive and on-demand economy. Passionate about the MedTech SaaS industry and adept at addressing customer behavior, adapting to evolving technologies, and maximizing client retention and satisfaction. Experienced in managing high-touch clients and driving program success through operational and human capital strength.
Hi, I’m
Ue Kan
Madison,WI
Summary
Work History
Exact Sciences CorpMadison, Wisconsin
Inside Sales Representative
2019 - 2021 (2 education.years_Label)
Job overview
- Exceeded daily call quota of 20 calls, resulting in increased sales volume and meeting quarterly targets
- Managed a territory with over 1,400 accounts with accurate customer database (CRM) management skills
- Handled inbound, unsolicited prospect calls, routing them to appropriate territory sales reps or managers to increase customer acquisition and retention
- Made telephone and zoom sales presentations to multiple decision-makers within a variety of healthcare facilities
- Utilized the Challenger sales model to consult and enroll clinical and administrative staff at provider offices to increase sales
- Assisted the field sales team in profiling accounts, generating leads, and meeting sales objectives in a team-based collaborative environment
HiMamaToronto, Ontario
Customer Success Manager
2019 - 2019
Job overview
- Ensured the highest levels of customer satisfaction across a 100,000+ user base
- Employed best practice CRM and sales strategies to retain clients and upsell new and premium product features
- Worked with a team of 18 CS managers to define, build, and execute SOPs, scripts, and best practice workflow processes
- Made significant contributions to the development and refinement of two key scripts, reducing attrition/churn and increasing program engagement by low-usage customers
Kanue ProductionsToronto, Ontario
Founder and Managing Director
2015 - 2018 (3 education.years_Label)
Job overview
- Successfully launched a company website, a multi-platform social media presence, and a series of digital ads within one week of initial concept
- Converted 25% of digital ad-generated leads within the first six months of operations
- Generated a 279% year-over-year warm lead growth in year two through strategic and targeted online marketing campaigns
- Shot and produced more than 35 full-service wedding films, driving a 500% revenue increase in less than 24 months
- Personally consulted with every client regarding their specific needs, resulting in a significant uptick in no-cost referrals by extremely satisfied customers
- Increased credibility and client awareness through direct selling and marketing at key trade shows attracting 35,000+ visitors annually
VendastaSaskatoon, SK
Digital Agent
2016 - 2016
Job overview
- Built strong and lasting relationships with key customers across North America
- Rapidly developed and utilized new skills regarding SaaS technologies, meeting and exceeding client expectations within this specialized sector
- Personally requested by one of Vendasta’s largest clients, ForRent.com, to serve as their customer service representative
- Built and nurtured relationships with 50 additional high-profile accounts
- Trained and mentored two new hires within four months, recognized for strong information processing and retention abilities, as well as exceptional customer management skills
Education
University of Wisconsin - MadisonMadison, WI
Bachelor of Science from Human Development And Family Studies
05.2013
University Overview
- Additional Coursework in child development
Skills
- Customer Relationship Management
- Consultative Sales Techniques
- MedTech & SaaS Knowledge
- Cold Calling/Lead Generation
- Negotiations & Conflict Resolution
- Team Leadership & Mentorship
- End-to-End Project Management
- New Client Onboarding
- In-Person & Remote Presentations
- Social Media Management
Languages
Languages
- English (Native)
- Hmong (Native)
Timeline
Inside Sales Representative
Exact Sciences Corp
2019 - 2021 (2 education.years_Label)
Customer Success Manager
HiMama
2019 - 2019
Founder and Managing Director
Kanue Productions
2015 - 2018 (3 education.years_Label)
Digital Agent
Vendasta
2016 - 2016
University of Wisconsin - Madison
Bachelor of Science from Human Development And Family Studies
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