Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Emmanuele Wheat

Hospitality
Dallas,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Guest-oriented Concierge offering over 10 years of experience in hospitality. Self-starter with strong record of providing valuable service to clients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Concierge

Stratton Amenities
04.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Front Desk Agent

Hilton
01.2022 - 04.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Front Desk Agent

Baymont By Wyndham
01.2021 - 01.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.

Education

Associate of Arts - Liberal Arts And Sciences

Richland College
Dallas, TX
06.2012

Skills

  • Travel Arrangement Coordination
  • Sightseeing Tours
  • Problem Anticipation and Resolution
  • Business Services
  • Amenities Information
  • Item Pickup and Delivery
  • Mail Receiving and Delivery
  • Policy and Procedure Adherence
  • VIP Services

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Determination equals Success
"Anonymous"

Timeline

Concierge

Stratton Amenities
04.2022 - Current

Front Desk Agent

Hilton
01.2022 - 04.2022

Front Desk Agent

Baymont By Wyndham
01.2021 - 01.2022

Associate of Arts - Liberal Arts And Sciences

Richland College
Emmanuele WheatHospitality