The University of Texas At San Antonio
BBA from Cyber Security
08.2022 - Current
Hi, I’m
Ufeanyui Kelly Dorothy
San Antonio,TX
Summary
Proactive and meticulous individual with strong background in agile environments.
Works well independently as well as in teams to handle assignments and always ready
to go beyond basics assignments. Customer-oriented team player with expertise
generating optimal satisfaction levels while building profits and client generation.
Quick learner with great computer knowledge and communication skills. Motivated to
continue to learn and grow as a customer attendant professional.
Education
The University of Texas At San AntonioSan Antonio, TX
BBA from Cyber Security
08.2022 - Current
Northwest Vista CollegeSan Antonio, TX
Associate of Science
01.2020 - 05.2022
Skills
- Self-Motivated
- Teamwork and Collaboration
- Training and Development
- Multitasking Abilities
- Flexible and Adaptable
- Teambuilding
- Analytical and Critical Thinking
- Excellent Communication
Work History
QTC ManagementSan Antonio, TX
Medical QA Specialist - Remote
05.2022 - Current
Job overview
- Reviewed exam reports sent over from medical providers for accuracy, clarity and consistency.
- Utilized extensive attention to detail to ensure all medical coding is complete and accurate.
- Ensured that all required diagnostic tests have been ordered and completed.
- Utilized strong verbal and written communication skills to interact with medical providers for clarification of reports.
- Worked with the in house appointment schedules to request additional appointments for the veteran as necessary.
- Collaborated with my team members as we strive for improvement and consistency within our workflow.
- Reviewed production processes and identified potential quality issues.
- Addressed non-conformance issues, pausing production to correct errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
CVS Pharmacy
Lead Pharmacy Technician
05.2020 - 05.2022
Job overview
- Promoted empowerment of the team and encouraged a sustainable pace with high levels of equality for the team which improved employee retention by 10%.
- Assisted in team development while holding team members accountable for their commitment and their efficiency that increased the delivery to customers
tremendously. - Managed team schedule by communicating with team members to ensure that the schedule is well planned and followed.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored customer progress and addressed customer inquiries with timely and
accurate updates. - Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coached my team on the importance of collaboration and open communication for job duties like filling scripts and customer services to be done well.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Dunkin' Donuts
Assistant Manager
12.2016 - 04.2020
Job overview
- Managed daily operations during shift, with total awareness of activities of employees and customers.
- Prepared reports detailing shift activities to keep management looped in on shift operations.
- Maintained awareness of customer activities and good relations with high-value customers.
- Trained employees to provide prompt and courteous service to each customer.
- Led a team through an agile work setting while maintaining a clean and friendly environment.
- Met company sales goals consistently by working hard and with strong attention to detail.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Timeline
Medical QA Specialist - Remote
QTC Management
05.2022 - Current
Lead Pharmacy Technician
CVS Pharmacy
05.2020 - 05.2022
Northwest Vista College
Associate of Science
01.2020 - 05.2022
Assistant Manager
Dunkin' Donuts
12.2016 - 04.2020
Overview
3
years of post-secondary education
6
years of professional experience
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