Ufoq Mukhlis
Jacksonville,FL
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Refugee Resettlement Specialist
Catholic Charities
Jacksonville, FL
05.2023 - Current
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Conducted regular meetings with staff to review progress and address any concerns.
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed company's expenditures and developed financial models.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Assessed company operations for compliance with safety standards.
Customer Care Representative
R1RCM - Through St. John's Health System
Jacksonville, FL
12.2022 - Current
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Gathered customer feedback to suggest improvements for products and services.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
ITV (In Transit Visibility) Technician Operations
QLT Quick Logistic Transportation
Kabul, Afghanistan
06.2024 - 07.2024
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Replaced defective components or parts as needed.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Operated specialized diagnostic tools used to identify system faults.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Sales Associate
Florida Home AC
Jacksonville, FL
02.2022 - 11.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Placed special orders or called other stores to find desired items.
Call Center Agent
Mike Slocumb Law Firm
Jacksonville, FL
11.2021 - 01.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Compliance Analyst
Lego Afghan Logistic Service
Kabul, Afghanistan
01.2019 - 08.2021
- Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Analyzed potential areas of risk and developed strategies to mitigate such risks.
- Completed in-depth examinations of financial information to detect compliance issues.
Operations Dispatcher
SML Secure Movement Logistics Services
Kabul, Afghanistan
08.2018 - 08.2021
- Facilitated communication between multiple stakeholders involved in the logistics chain.
- Conducted regular inspections of vehicles to ensure compliance with safety regulations.
- Maintained records of all delivery activities including driver information, vehicle maintenance, and customer data.
- Developed strategies to improve operational efficiency through process optimization initiatives.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Operation Manager
Inland Transportation Services
Kabul, Afghanistan
06.2017 - 08.2018
- Maintained accurate inventory records to track stock levels and minimize costs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Aviation Dispatcher
FLS Fidelis Logistics Services
Kabul, Afghanistan
04.2016 - 06.2017
- Communicated with airport personnel and airlines to ensure that all necessary documents were signed prior to departure.
- Coordinated with air traffic control towers in order to maintain a safe distance between aircrafts during flight operations.
- Reviewed flight plans to ensure compliance with Federal Aviation Administration regulations.
- Maintained communication with pilots throughout the duration of their flights via radio or satellite technology.
- Compiled records of daily operational information such as fuel usage, cargo weight, passenger counts.
- Ensured that all fuel levels met regulatory standards before authorizing takeoffs.
Secretary to the Vice President
NAI Nothern Afghanistan In Transit
Kabul, Afghanistan
02.2015 - 04.2016
- Prepared expense reports on behalf of the Vice President utilizing corporate credit card information.
- Performed data entry tasks into various databases as requested.
- Ordered supplies necessary for daily operations of the Vice President's office.
- Maintained filing system for all documents related to the Vice President's office.
- Maintained confidentiality regarding sensitive information pertaining to the Vice President's office.
- Coordinated travel arrangements for the Vice President, including flight, hotel and car rental reservations.
- Managed electronic document storage system utilized by department staff members.
- Developed relationships with key stakeholders both internally and externally.
Finance Assistant
NAI Nothern Afghanistan in Transit
Kabul, Afghanistan
05.2014 - 01.2015
- Prepared invoices for customers and suppliers.
- Processed payments received from customers in an accurate and timely manner.
- Entered data into accounting software packages accurately and efficiently.
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Assisted in the preparation of monthly financial statements, including balance sheets, income statements, and cash flow statements.
- Prepared regular financial reports and presentations for senior management and stakeholders.
Operations Manager
QLT Quick Logistic Transportation
Kabul, Afghanistan
01.2013 - 03.2014
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
Demurrages Controller
QLT Quick Logistics Transportation
Kabul, Afghanistan
07.2012 - 01.2013
- Evaluated potential investments and acquisitions from a financial perspective and recommended appropriate action plans.
- Identified areas for improvement within the finance department operations and processes.
- Reviewed journal entries for accuracy and completeness.
- Created financial reports for senior management, board of directors and external auditors in accordance with generally accepted accounting principles.
- Analyzed financial data and generated accurate financial statements on a monthly basis.
Education
Associate of Arts - LPN
St. Johns River State College
Orange Park, FL11-2023
Medical Assistance - Medical Assisting
FSCJ
Jacksonville, FL04-2022
Medical Terminology - Anatomy
FSCJ
Jacksonville, FL02-2022
Skills
- Resource Allocation
- Maintenance and repair
- Customer Relations
- Supply Management
- Quality Assurance
- Root Cause Analysis
- Emergency Response
- Documentation Management
- Data Analysis
- Time management abilities
Languages
Persian
Professional
Pashto
Professional
English
Professional
Arabic
Elementary
Urdu
Limited
Certification
- Medical Terminology
- Medical Assisting
- Computer Networking
- English Language
Affiliations
- Gym
- Reading Books
- Playing Squash
- Swimming
Timeline
ITV (In Transit Visibility) Technician Operations
QLT Quick Logistic Transportation
06.2024 - 07.2024
Refugee Resettlement Specialist
Catholic Charities
05.2023 - Current
Customer Care Representative
R1RCM - Through St. John's Health System
12.2022 - Current
Sales Associate
Florida Home AC
02.2022 - 11.2022
Call Center Agent
Mike Slocumb Law Firm
11.2021 - 01.2022
Compliance Analyst
Lego Afghan Logistic Service
01.2019 - 08.2021
Operations Dispatcher
SML Secure Movement Logistics Services
08.2018 - 08.2021
Operation Manager
Inland Transportation Services
06.2017 - 08.2018
Aviation Dispatcher
FLS Fidelis Logistics Services
04.2016 - 06.2017
Secretary to the Vice President
NAI Nothern Afghanistan In Transit
02.2015 - 04.2016
Finance Assistant
NAI Nothern Afghanistan in Transit
05.2014 - 01.2015
Operations Manager
QLT Quick Logistic Transportation
01.2013 - 03.2014
Demurrages Controller
QLT Quick Logistics Transportation
07.2012 - 01.2013
Associate of Arts - LPN
St. Johns River State College
Medical Assistance - Medical Assisting
FSCJ
Medical Terminology - Anatomy
FSCJ
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