Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ugbonma ATULOBI

San Leandro,CA

Summary

Detail-oriented, efficient and proactive professional with 10 years experience in administrative support and customer service. Recognized for elevating productivity, ensuring seamless operations and proficient in using multiple software programs. Possess strong expertise in data entry, file/records management, scheduling appointments, complemented by strong organization, multitasking and prioritization skills. Proven ability to enhance team performance through effective communication, problem-solving, and adaptability. Committed to fostering operational excellence in fast-paced and dynamic environments.

Overview

11
11
years of professional experience

Work History

Office Assistant II

San Mateo County Human Services Agency
Belmont, CA
04.2014 - Current
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Assisted with preparing and editing company correspondence and presentations.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Assisted in the development and implementation of office policies and procedures.
  • Maintained confidentiality of sensitive information and documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Trained staff members to perform work activities and use computer applications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Answered and directed phone calls to appropriate staff members.
  • Maintained an organized filing system of paper documents and electronic files.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Conducted research and compiled data for reports and projects.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Monitored office expenses and submitted purchase requests.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Troubleshot office equipment, computer hardware and software issues.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Typed, formatted and edited correspondence and other documents.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Administrative Assistant II

Cal State East Bay
Hayward, CA
08.2013 - 04.2014
  • Recognized by management for providing exceptional customer service to students, faculty, staff, and visitors.
  • Pleasantly welcomed visitors, answered phone calls, emails, and in-person inquiries, and maintained the front reception desk.
  • Developed and maintained filing systems for confidential documents and records.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Managed database systems containing customer contact information.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Compiled data from various sources into organized reports for review by management team.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research on various topics as requested by management.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Education

Bachelor of Arts - Political Science And Government

California State University, East Bay
Hayward, CA
09-2010

Skills

  • Event preparation
  • Mail handling
  • Call handling
  • Scheduling
  • Meeting planning
  • Proofreading
  • Filing and data archiving
  • Administrative support
  • Business writing
  • Office management
  • Scheduling appointments
  • Appointment scheduling
  • Meticulous attention to detail
  • Verbal communication
  • Advanced MS office suite
  • Excel spreadsheets
  • Performance improvement
  • Organizing and categorizing
  • Office supplies management
  • Complex Problem-solving
  • Verbal and written communication
  • Strong interpersonal skills
  • Calendar management
  • Correspondence drafting
  • Mail sorting and distribution
  • File organization
  • Dedicated team player
  • Data entry
  • Positive attitude

References

References available upon request.

Timeline

Office Assistant II

San Mateo County Human Services Agency
04.2014 - Current

Administrative Assistant II

Cal State East Bay
08.2013 - 04.2014

Bachelor of Arts - Political Science And Government

California State University, East Bay

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Ugbonma ATULOBI