Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ugo Fida

Marcus Hook,PA

Summary

High-Energy Server Skilled at Welcoming Guests, Maintaining Entrances and Balancing Server Loads to Optimize Operations. Collaborative, Hardworking and Efficient at Prioritizing and Handling Simultaneous Tasks to Promote Positive Dining Experiences.

Sociable Server Offering 6 Years of Experience Delivering Friendly, Prompt Service to Customers. Skillful in Making Personalized Menu Recommendations and Managing Closing Duties. In-Depth Knowledge of POS System Operations and Food Safety and Sanitation Regulations.

Experienced Waiter With Solid Background in Foodservice. Offers Excellent Track Record of Tackling Various Tasks to Support Kitchen and Wait Staff. Demonstrates Genuine Hospitality to Establish Rapport With Patrons and Deliver Memorable Experiences.

Skilled Clerk/Server Offering Expertise in Order Taking, Money Handling and Product Promotion. Greets Guests With Genuine Smile, Builds Rapport and Promotes Enjoyable Dining Experience. Maintains Thorough Knowledge of Menu to Make Recommendations.

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.

Overview

10
10
years of professional experience

Work History

Shift Manager/Key Holder

Texas Roadhouse
06.2023 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Server

Texas Roadhouse
11.2022 - Current
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Informed customers of daily specials and signature menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Served food and beverages to patrons and confirmed complete orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Presented menus and answered questions regarding items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Host/Expo/Server

Buffalo Wild Wings
11.2018 - 11.2022
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Filled condiments and napkin containers during slack periods.

Sales Associate

Shilohs Crystal Doves
11.2016 - 11.2017
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.

Front Desk Clerk

Thru The Wringer
02.2014 - 02.2016
  • Met needs of walk-in customers by staying up-to-date on dry cleaning/washing availability and current promotions.
  • Drafted guest invoices and posted charges to individual accounts.

Education

High School Diploma -

Chichester Senior High School
Boothwyn, PA
06.2020

Skills

  • Buffet Setup and Takedown
  • Table Bussing
  • High-Volume Dining
  • Food Safety Understanding
  • Price Memorization
  • Liquor, Wine and Food Service
  • Point of Sale (POS) System Operations
  • Food Inspection
  • Effective Customer Upselling
  • Check Payment Processing
  • Special Dietary Requirements
  • Cleaning and Sanitizing
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Service Oriented
  • Relationship Building
  • Cool Under Pressure
  • Age Verification
  • Order Accuracy and Delivery
  • Ability to Lift 50 Pounds
  • Effective Leadership
  • Team Management
  • Employee Motivation
  • Conflict and Complaint Resolution
  • Workflow Coordination
  • High Energy and Stamina
  • Team Player
  • Service-Oriented
  • Warm and Friendly
  • Hard Worker

Timeline

Shift Manager/Key Holder

Texas Roadhouse
06.2023 - Current

Server

Texas Roadhouse
11.2022 - Current

Host/Expo/Server

Buffalo Wild Wings
11.2018 - 11.2022

Sales Associate

Shilohs Crystal Doves
11.2016 - 11.2017

Front Desk Clerk

Thru The Wringer
02.2014 - 02.2016

High School Diploma -

Chichester Senior High School

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Ugo Fida