Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Ugo Obioha

Charlotte,NC

Summary

Information security professional with over 10 years of progressive experience in the IT industry. Organized and dependable IT professional successful at managing multiple priorities with a positive attitude and attention to detail. Willingness to take on added responsibilities to meet team goals. Results-driven with notable success in planning, analysis and implementation of security initiatives. Skilled in working under pressure, build strong business relationships to understand requirement, and adapting to new situations and challenges to best enhance the teams goals and objectives

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Information Security Risk Specialist

Deloitte
Chicago (Remote), Illinois
10.2019 - Current
  • Engage and build relationships with global Deloitte member firms' CIO, CISO, CCO, and risk leaders to discuss and implement the best cloud collaboration security practices for their respective member firms.
  • Drafted detailed security policy to govern and support technology decisions.
  • Partnered with IT department members to minimize exploits on system coverage.
  • Managed information system regulatory compliance to meet updated guidelines.
  • Provided proactive and professional communications to business partners, and risk leaders
  • Consulted with team members to assess flawed root causes and plan for remediation.
  • Lead implementation of risk compliance initiatives to reduce risk of confidential client information being compromised
  • I partnered with program managers, security analysts, engineering teams, and risk partners for 100% successful implementation rate
  • Successfully guided 18-member firm countries including United States, Canada, Japan, EMEA, S-LATAM etc
  • To migrate from their internal exception process to global ServiceNow Exception process in alignment with
  • Deloitte cloud security policies
  • Created and provided standard operating procedure documents for practitioners and risk leaders showing how to request for cyber risk services
  • Produced security assessment reports for cloud applications used within Deloitte infrastructure for internal collaboration
  • Design and manage process automation of security exception requests on ServiceNow to improve cloud application exception process. The automation reduces time to process exception request by 99.9%
  • Resolve data protection CASB issues impacting 100% successful client engagement; manage stakeholder and senior leader expectations and communications; conduct stakeholder's meetings, daily standup meetings, conference calls, and presentations to deliver project updates and accomplishment of key benchmarks
  • Plan and coordinate with global web protection team, and global exception team to block and maintain list of blocked cloud applications for Deloitte member firms
  • Using data driven analytics to monitor trends of cloud collaboration apps usage to provide recommendations to enhance business file upload security policies

Information Technology Service Delivery Manager

Ricoh USA, Comerica Bank
Auburn Hills, Michigan
08.2018 - 09.2019
  • Led a team across the country in responding to all Comerica Bank inquiries concerning its managed print services
  • Delivering software service within an agile software development environment that meets SLA that delights Comerica Bank
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
  • Created storage allocation for new build and existing Windows servers and clusters.
  • Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
  • Achieving productivity improvements, developing strong relationships with business teams, IT teams, and executive leaders across Comerica
  • Report progress and performance to Comerica Bank and Ricoh via monthly management report to highlight service level performance and ongoing projects
  • Reports are also used by Comerica senior management team in decision-making with regards to Managed Print Services (MPS) strategy for Comerica Bank
  • Build, negotiated, and managed delivery of Ricoh enterprise technology products for Comerica Bank
  • Improve Comerica Bank-managed print process by deploying DMNX print application tool, which monitors print usage and uptime of fleet devices, saving Comerica Bank 15% on print cost
  • Extensive data cleansing and analysis, using pivot tables, formulas (v-lookup and others), data validation, and data visualization using graph and chart illustrations
  • Create pivot tables and charts using worksheet data and external resources, modified pivot tables, sorted items, and group data, and refreshed and formatted pivot tables
  • Create customer-focused environment by training Comerica Bank stakeholders on SharePoint, Skype, Cisco
  • Jabber, sharing ways to improve business processes for users, thus increasing user satisfaction.

Information Technology Specialist

Central Bank of Nigeria
Federal Capital Territory, Nigeria
10.2011 - 02.2018
  • Supported security of on-premises & cloud infrastructure, serving as main point of contact for investigating and resolving security-related issues
  • Developed threat and vulnerability management policies and managed security events using SIEM, Intrusion Detection & Prevention (IDS / IPS), and Data Leakage Prevention (DLP) tools
  • Collaborated with Information security and enterprise architecture team to implement ISO/IEC 27001 standard
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.
  • Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Contributed to SOC documentation such as standard operating procedures, playbooks, briefings, and executive reports
  • Led team of 8 to monitor, troubleshoot, and resolve LAN, MAN, WAN, Internet, and Extranet incidents to deliver 99.9% network availability to Central Bank of Nigeria's internal and external customers
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Coached and trained end-users on functions, features and troubleshooting of software
  • Consistently resolved 100% of network downtime, which helped in 20% cost savings
  • Maintain and support systems, workstations, mobile devices, printers, and peripherals; respond to user service requests; and resolve trouble tickets
  • Ensure system security for desktop, mobile, and cloud environments
  • Commended for innovation in resolving intricate issues such as security breaches, system anomalies, network slowdowns, connectivity problems, virus infections, and more
  • Provided tier I & II support for resolution of desktop and application-related issues for 5000 staff
  • Consistently achieved 100% ticket resolution for incidents
  • Attained user satisfaction rating of 4.91/5.0 (17% higher than average)
  • Closed 96% of incident tickets on first call without escalation
  • Set up secure Wi-Fi, LAN, and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.

Education

Master of Science - Cyber Security Technology

University of Maryland University College
Adelphi, MD
12.2019

Bachelor of Science - Computer Science

Imo State University
Nigeria
08.2005

Skills

  • SKILLS SUMMARY
  • Soft Skills: Excellent Communication, Risk Management, Security and Compliance, Reporting and Analytical Skills, Training skills, Client-Facing Skills, Creating Standard of Procedure
  • Application: Symantec CloudSOC CASB, Netskope CASB, Jira, Microsoft 365, Azure, AWS, Solarwinds, ManageEngine
  • Security GRC Tools: ServiceNow
  • Security Frameworks: ISO27001, HIPAA, FISMA/FedRamp, NIST Cybersecurity Framework, PCI-DSS, GDPR
  • Implementing Security Programs
  • Vulnerability Management

Certification

SCRUM Master Certification (ScrumStudy) (ID: 718511) July 2019 ITIL V3 Intermediate (Operational Support and Analysis) (ID:100529522) June 2013

Affiliations

Information Systems Audit and Control Association (ISACA) (ID: 1360281)

Timeline

Senior Information Security Risk Specialist

Deloitte
10.2019 - Current

Information Technology Service Delivery Manager

Ricoh USA, Comerica Bank
08.2018 - 09.2019

Information Technology Specialist

Central Bank of Nigeria
10.2011 - 02.2018

Master of Science - Cyber Security Technology

University of Maryland University College

Bachelor of Science - Computer Science

Imo State University

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Ugo Obioha