Ugochukwu Ibeanu
El Paso,Texas
Summary
Motivated and detailed-oriented individual seeking an entry level claims Adjuster position. Eager to apply strong analytical communication and customer service skills to support efficient and fair claim resolution. Committed to learning the insurance industry and contributing to a customer focused team
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst
Expertedge Consulting Group(ECG)
10.2023 - Current
- Analyzed and interpreted data trends, enhancing decision making efficiency with insightful Power BI visualizations
- Generated and refined business office performance reports, ensuring a 21% improvement in report accuracy through meticulous data reconciliation
- Developed a powerBI dashboard for continuous data tracking, boosting team productivity
- Part-time
- Remote
Customer Relationship Manager
De Royal Motors Limited
02.2019 - 09.2020
- Responded to customer inquires via phone and email
- Providing timely and accurate information
- Maintained detailed records of customers interactions and resolution
- Remote
Customer Service Representative
Alorica
10.2018 - 01.2019
- Achieved 80% product sales to customers
- Assisted in sales of new product packages
- Onsite
Education
No Degree - All Line Adjuster
2021 Training
Texas City, TX08-2025
B.Sc. - Finance
University of Lagos
10.1996
Skills
- Data analysis
- File management
- Team collaboration
- Decision making
- Customer service
- Basic understanding of Insurance policies
- Attention to details
- Communication
Certification
- Texas ALL-Line Adjuster (Licensed) registration number 3381811
- Xactimate X1(In progress)
Timeline
Data Analyst
Expertedge Consulting Group(ECG)
10.2023 - Current
Customer Relationship Manager
De Royal Motors Limited
02.2019 - 09.2020
Customer Service Representative
Alorica
10.2018 - 01.2019
No Degree - All Line Adjuster
2021 Training
B.Sc. - Finance
University of Lagos
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