Ugochukwu Ibegbulem
Inglewood,CA
Summary
To fine an new career, I am ready to receive training and learn new skills and work if my application is accepted
Overview
13
13
years of professional experience
Work History
Cloud Architect
Self Employed Services
07.2024 - Current
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Identified and remediated single points of failure and security risks.
- Researched and understood emerging technologies and end-user needs.
Computer Technician
Self Employed Services
01.2024 - 06.2024
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Maintained office PCs, networks and mobile devices.
Patrol Officer
Asorock Security
11.2022 - 12.2023
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts...
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Patrolled designated areas in patrol vehicles and on foot to identify security and safety issues.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Maintained a high level of physical fitness to effectively perform job duties while minimizing the risk of injury on duty.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
Computer Repair Technician
MEGATECH HAME ENTERPRISE
01.2012 - 12.2019
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Wrote reports on computer statuses and maintenance jobs.
- Offered customized recommendations to clients on how to improve their computer's performance based on individual usage patterns and requirements.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Refurbished used computers and technological equipment, saving companies money.
- Assisted in training new technicians, and sharing knowledge of best practices and troubleshooting techniques for improved team performance.
Education
Bachelor of Science - Computer Science
LAGOS STATE UNIVERSITY
LAGOS, NIGERIA07.2009
High School Diploma -
SECONDARY COMMERCIAL TECHNICAL SCHOOL
ACHARA, OBOWU 06.2009
Skills
- Identity and Access Management
- Cost Management
- Serverless Computing
- High Availability Design
- Scalability planning
Timeline
Cloud Architect
Self Employed Services
07.2024 - Current
Computer Technician
Self Employed Services
01.2024 - 06.2024
Patrol Officer
Asorock Security
11.2022 - 12.2023
Computer Repair Technician
MEGATECH HAME ENTERPRISE
01.2012 - 12.2019
Bachelor of Science - Computer Science
LAGOS STATE UNIVERSITY
High School Diploma -
SECONDARY COMMERCIAL TECHNICAL SCHOOL
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