Ugochukwu Ibegbulem
Inglewood,CA
Summary
To fine an new career, I am ready to receive training and learn new skills and work if my application is accepted
Overview
13
13
years of professional experience
Work History
Cloud Architect
Self Employed Services
Inglewood, CA
07.2024 - Current
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Identified and remediated single points of failure and security risks.
- Researched and understood emerging technologies and end-user needs.
Computer Technician
Self Employed Services
Inglewood, CA
01.2024 - 06.2024
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Maintained office PCs, networks and mobile devices.
Patrol Officer
Asorock Security
Gardena, CA
11.2022 - 12.2023
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts...
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Patrolled designated areas in patrol vehicles and on foot to identify security and safety issues.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Maintained a high level of physical fitness to effectively perform job duties while minimizing the risk of injury on duty.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
Computer Repair Technician
MEGATECH HAME ENTERPRISE
ABA
01.2012 - 12.2019
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Wrote reports on computer statuses and maintenance jobs.
- Offered customized recommendations to clients on how to improve their computer's performance based on individual usage patterns and requirements.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Refurbished used computers and technological equipment, saving companies money.
- Assisted in training new technicians, and sharing knowledge of best practices and troubleshooting techniques for improved team performance.
Education
Bachelor of Science - Computer Science
LAGOS STATE UNIVERSITY
LAGOS, NIGERIA07.2009
High School Diploma -
SECONDARY COMMERCIAL TECHNICAL SCHOOL
ACHARA, OBOWU 06.2009
Skills
- Identity and Access Management
- Cost Management
- Serverless Computing
- High Availability Design
- Scalability planning
Timeline
Cloud Architect
Self Employed Services
07.2024 - Current
Computer Technician
Self Employed Services
01.2024 - 06.2024
Patrol Officer
Asorock Security
11.2022 - 12.2023
Computer Repair Technician
MEGATECH HAME ENTERPRISE
01.2012 - 12.2019
Bachelor of Science - Computer Science
LAGOS STATE UNIVERSITY
High School Diploma -
SECONDARY COMMERCIAL TECHNICAL SCHOOL