Summary
Overview
Work History
Education
Skills
Timeline
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UGOMMA JOY OKOLIE

Prairieville,USA

Summary

Detail-oriented individual with extensive experience in regulatory job functions and a proven track record of building a strong compliance culture. Utilizes exceptional customer service skills and thrives in collaborative team environments. Committed to contributing to the growth of the company.

Overview

19
19
years of professional experience

Work History

Pharmacy Technician In Training

Walmart Pharmacy
03.2023 - Current

Ensured accurate medication dispensing under pharmacist's guidance.

  • Prioritized medicine safety when receiving and preparing patients’ prescriptions.
  • Processed controlled substances following pharmacy legal requirements.
  • Coordinated drug insurance claim submissions.
  • Listened to patients to address their concerns with assistance from the pharmacist.
  • Controlled stock levels to ensure adequate supply.
  • Adhered to precise standards for storing medication.

Guest Advocate

Target
11.2019 - 06.2022
  • Delivered a welcoming experience to guests daily and interreacted in a genuine way to better understand their specific needs
  • Worked efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Ensured good knowledge about the tools, products, and services available in the total store to solve issues for the guests and improve their experience
  • Informed guests of current and upcoming brand launches, store activities and rewards program
  • Demonstrate a culture of ethical conduct, safety and compliance

Team Lead, Compliance and Regulatory Reporting

Stanbic IBTC Bank (A member of the Standard Bank Group)
01.2019 - 06.2019
  • Ensured compliance to internal policies and procedures, local exchange control rulings and international standard/best practices in purchase of foreign exchange (FX) for payment of international trade instruments such as Letters of Credit, Bills for collections
  • Supervised team of 6 to efficiently serve internal and external stakeholders through stellar customer service and timely response to inquiries
  • Ensured timely rendition and submission of regulatory reports within timelines and prompt resolution of inquiries and queries received from Regulatory authorities and customers
  • Reviewed accounts reconciliation report from team members and ensured all outstanding/aged reconciliation items were investigated and rectified
  • Identified and initiated process improvements for operations within the team to achieve an inclusive seamless daily operation which translated to reduced turnaround time for requests fulfillment
  • Excellent history of customer engagement, problem resolution and team synergy

Authorizing Officer – Telegraphic Transfers

Stanbic IBTC Bank (A member of the Standard Bank Group)
12.2013 - 12.2018
  • Performed due diligence and authorized customers' telegraphic transfers/payments on Eximbill Enterprise in line with customer's request
  • Enforced Straight Through Processing (STP) which resulted in reduced manual repairs of SWIFT messages to barest minimum
  • Drove operational improvements which resulted in improve productivity, increasing output, and revenue
  • Integral part of team awarded bronze and gold categories for year 2014 and 2015 respectively by Deutsche Bank AG Representative Office for quality STP of foreign telegraphic transfers
  • Performed daily reconciliation of all Nostro accounts under area of responsibility

Outward and Inward Telegraphic Transfer Officer

Stanbic IBTC Bank (A member of the Standard Bank Group)
08.2008 - 12.2013
  • Captured and processed customers' telegraphic transfer requests on SWIFT Alliance Exchange, Eximbill Enterprise with over 95% accuracy
  • Analyzed and introduced process flow improvements which led to 20% reduction in Turn Around Time (TAT) for transaction processing
  • Provided exceptional operational service support to stakeholders and other functional teams within the Bank
  • Handled each customer's request with utmost confidentiality and adhered to Regulatory guides and regulations on foreign currency transfers

Student Indutrial Training (SIWES)

Standards Organization of Nigeria
08.2005 - 01.2006
  • Conducted chemical tests on incoming samples as part of a team.
  • Conducted assessments to ensure compliance with import and export standards.
  • Ensured conformance by analyzing and validating results according to the Nigerian Industrial Standard.
  • Guaranteed precision in recording results.

Education

Bachelor of Science - Pure and Industrial Chemistry

University of Nigeria
Nsukka, Enugu State, Nigeria
01.2006

Skills

  • Customer Engagement Skills
  • Detail-Oriented Approach
  • Accurate Data Entry
  • Comprehensive Due Diligence
  • Regulatory Adherence
  • Pharmaceutical Calculations
  • Insurance Billing
  • Drug Inventory Control
  • Team Collaboration
  • Problem-solving skills
  • Effective communication skills
  • Patient confidentiality
  • Medication Dispensing

Timeline

Pharmacy Technician In Training

Walmart Pharmacy
03.2023 - Current

Guest Advocate

Target
11.2019 - 06.2022

Team Lead, Compliance and Regulatory Reporting

Stanbic IBTC Bank (A member of the Standard Bank Group)
01.2019 - 06.2019

Authorizing Officer – Telegraphic Transfers

Stanbic IBTC Bank (A member of the Standard Bank Group)
12.2013 - 12.2018

Outward and Inward Telegraphic Transfer Officer

Stanbic IBTC Bank (A member of the Standard Bank Group)
08.2008 - 12.2013

Student Indutrial Training (SIWES)

Standards Organization of Nigeria
08.2005 - 01.2006

Bachelor of Science - Pure and Industrial Chemistry

University of Nigeria
UGOMMA JOY OKOLIE