Detail-oriented individual with extensive experience in regulatory job functions and a proven track record of building a strong compliance culture. Utilizes exceptional customer service skills and thrives in collaborative team environments. Committed to contributing to the growth of the company.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician In Training
Walmart Pharmacy
03.2023 - Current
Ensured accurate medication dispensing under pharmacist's guidance.
Prioritized medicine safety when receiving and preparing patients’ prescriptions.
Processed controlled substances following pharmacy legal requirements.
Coordinated drug insurance claim submissions.
Listened to patients to address their concerns with assistance from the pharmacist.
Controlled stock levels to ensure adequate supply.
Adhered to precise standards for storing medication.
Guest Advocate
Target
11.2019 - 06.2022
Delivered a welcoming experience to guests daily and interreacted in a genuine way to better understand their specific needs
Worked efficiently to minimize guest wait time while maintaining guest service and accuracy
Ensured good knowledge about the tools, products, and services available in the total store to solve issues for the guests and improve their experience
Informed guests of current and upcoming brand launches, store activities and rewards program
Demonstrate a culture of ethical conduct, safety and compliance
Team Lead, Compliance and Regulatory Reporting
Stanbic IBTC Bank (A member of the Standard Bank Group)
01.2019 - 06.2019
Ensured compliance to internal policies and procedures, local exchange control rulings and international standard/best practices in purchase of foreign exchange (FX) for payment of international trade instruments such as Letters of Credit, Bills for collections
Supervised team of 6 to efficiently serve internal and external stakeholders through stellar customer service and timely response to inquiries
Ensured timely rendition and submission of regulatory reports within timelines and prompt resolution of inquiries and queries received from Regulatory authorities and customers
Reviewed accounts reconciliation report from team members and ensured all outstanding/aged reconciliation items were investigated and rectified
Identified and initiated process improvements for operations within the team to achieve an inclusive seamless daily operation which translated to reduced turnaround time for requests fulfillment
Excellent history of customer engagement, problem resolution and team synergy
Authorizing Officer – Telegraphic Transfers
Stanbic IBTC Bank (A member of the Standard Bank Group)
12.2013 - 12.2018
Performed due diligence and authorized customers' telegraphic transfers/payments on Eximbill Enterprise in line with customer's request
Enforced Straight Through Processing (STP) which resulted in reduced manual repairs of SWIFT messages to barest minimum
Drove operational improvements which resulted in improve productivity, increasing output, and revenue
Integral part of team awarded bronze and gold categories for year 2014 and 2015 respectively by Deutsche Bank AG Representative Office for quality STP of foreign telegraphic transfers
Performed daily reconciliation of all Nostro accounts under area of responsibility
Outward and Inward Telegraphic Transfer Officer
Stanbic IBTC Bank (A member of the Standard Bank Group)
08.2008 - 12.2013
Captured and processed customers' telegraphic transfer requests on SWIFT Alliance Exchange, Eximbill Enterprise with over 95% accuracy
Analyzed and introduced process flow improvements which led to 20% reduction in Turn Around Time (TAT) for transaction processing
Provided exceptional operational service support to stakeholders and other functional teams within the Bank
Handled each customer's request with utmost confidentiality and adhered to Regulatory guides and regulations on foreign currency transfers
Student Indutrial Training (SIWES)
Standards Organization of Nigeria
08.2005 - 01.2006
Conducted chemical tests on incoming samples as part of a team.
Conducted assessments to ensure compliance with import and export standards.
Ensured conformance by analyzing and validating results according to the Nigerian Industrial Standard.
Guaranteed precision in recording results.
Education
Bachelor of Science - Pure and Industrial Chemistry
University of Nigeria
Nsukka, Enugu State, Nigeria
01.2006
Skills
Customer Engagement Skills
Detail-Oriented Approach
Accurate Data Entry
Comprehensive Due Diligence
Regulatory Adherence
Pharmaceutical Calculations
Insurance Billing
Drug Inventory Control
Team Collaboration
Problem-solving skills
Effective communication skills
Patient confidentiality
Medication Dispensing
Timeline
Pharmacy Technician In Training
Walmart Pharmacy
03.2023 - Current
Guest Advocate
Target
11.2019 - 06.2022
Team Lead, Compliance and Regulatory Reporting
Stanbic IBTC Bank (A member of the Standard Bank Group)
01.2019 - 06.2019
Authorizing Officer – Telegraphic Transfers
Stanbic IBTC Bank (A member of the Standard Bank Group)
12.2013 - 12.2018
Outward and Inward Telegraphic Transfer Officer
Stanbic IBTC Bank (A member of the Standard Bank Group)
08.2008 - 12.2013
Student Indutrial Training (SIWES)
Standards Organization of Nigeria
08.2005 - 01.2006
Bachelor of Science - Pure and Industrial Chemistry