Ugomsinachi Okeoma
Katy,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
4
4
years of professional experience
Work History
Operations Manager (OM)
Amazon LLC
06.2023 - Current
- Led cross-functional operations supporting 150–300+ associates across multiple shifts, aligning capacity planning, labor forecasts, and system performance to meet 99%+ SLA targets.
- Owned operational KPIs across productivity, quality, and cost, analyzing 15–20+ weekly metrics and driving corrective actions that improved throughput by 10–15%.
- Partnered with Planning, IT, and senior leadership to deploy system and process enhancements impacting $5M+ in annual operational throughput.
- Directed internal audits and compliance reviews, reducing recurring defects and process deviations by 20%+ through standardized controls and documentation.
- Managed short- and long-term resource planning for labor, equipment, and space, supporting peak volumes of 100K+ units/day.
- Produced executive-level reporting and escalations, translating operational data into insights for L7–L8 stakeholders.
- Coached and developed 5–8 people leaders, improving leadership bench strength and succession readiness across the organization.
Area Manager (AM)
Amazon LLC
04.2022 - 06.2023
- Supervised daily operations for teams of 40–80 associates, maintaining 98%+ quality accuracy while meeting aggressive production targets.
- Monitored and analyzed real-time operational dashboards and reports, addressing performance gaps that improved shift-level productivity by 8–12%.
- Executed process improvement initiatives that reduced operational errors and rework by 15%+ through standardized workflows and training.
- Enforced safety, compliance, and system adherence standards, contributing to a 20% reduction in recordable incidents year-over-year.
- Trained and mentored 10+ high-potential associates into leadership roles, supporting internal promotions and long-term talent development.
IT / Customer Service Rep
CAREFIRST
08.2021 - 05.2022
- Provided Tier-1 technical and application support for 30–50+ users per day, resolving system access, billing, and account issues with a 95%+ first-contact resolution rate.
- Supported enterprise systems used for patient records, billing, and scheduling, ensuring accurate data retrieval and system navigation across multiple platforms.
- Documented 100% of user interactions in ticketing/CRM systems to maintain auditability and support trend analysis.
- Applied HIPAA and data privacy standards to all system interactions, maintaining zero compliance violations.
- Identified recurring system and process issues, submitting documented feedback that contributed to service workflow improvements and reduced repeat inquiries by 10–15%.
Education
Bachelor of Science - Information Science
University of Maryland
College Park, Maryland12.2021
Business -
Montgomery College
Rockville, Maryland05.2018
Skills
- R
- Python
- HTML
- CSS
- JavaScript
- MYSQL
- Pandas
- Windows
- MacOS
Projects
- Built a Python-based search application that returns results based on user-defined input.
- Designed and implemented a MySQL database cataloging infectious diseases by geographic region using web-scraped data.
- Conducted a security assessment on the Platinum threat actor group and Hospital Botnet Ransomware.
Co Curriculars Extracurriculars Awards
- Scrum Fundamentals
- CompTIA Security+ Certification
- AI Practitioner
- Cloud Practitioner
Business Experience
- Technology-focused operations and IT professional with 5+ years of experience supporting enterprise systems, process optimization, and cross-functional teams in large, regulated environments. Background includes IT support, systems analysis, compliance, and data-driven performance management within organizations such as Amazon and CareFirst. Proven ability to translate business requirements into operational and technical solutions, analyze KPIs, support audits, and collaborate with technical and non-technical stakeholders to improve system reliability, efficiency, and compliance.
Timeline
Operations Manager (OM)
Amazon LLC
06.2023 - Current
Area Manager (AM)
Amazon LLC
04.2022 - 06.2023
IT / Customer Service Rep
CAREFIRST
08.2021 - 05.2022
Bachelor of Science - Information Science
University of Maryland
Business -
Montgomery College