Ugonna Nlemadim

• Working as an IT Project Manager I have been delivering excellently, my duties and tasks as expected to the satisfaction of leaders. As a Digital ITPM, I am responsible for the operational readiness of projects and also SDLC adherence ownership of all artifacts and deliverables, financial reporting and analysis at the project level as well as other ad-hoc responsibilities. Responsibilities: · Understanding and driving current process change while having a positive process engineering mindset. · Coordinated different deliverables between all teams engaged in Agile delivery mode. · Accountable for financial reporting at project level for actuals vs estimations and variance reporting. · Ensured teams are executing and delivering software in a well controlled and fully auditable manner. · Maintained the operational integrity of all the digital engineering work. · Ensured management of Planview projects and SDLC artifacts complied with internal and external regulatory requirements, maintaining project governance. · Resolved SDLC artifact and quality issues adhering to defined client guidelines, enhancing project deliverables. · Executed project finance controls by collecting estimates, allocating resources, performing variance analysis, and tracking actuals to ensure financial integrity. · Maintained SDLC integrity by applying required artifact updates to PV and JIRA. · Completed software capitalization of projects, conducted impairment reviews, executed PQA reviews, and finalized project closures. · Reports on relevant project executions and financial metrics using pro-forma templates and automation. · Ensures tight integration with scrum teams and TPM leads to facilitate alignment to SDLC artifact delivery schedules. · Resolves SDLC artifact and quality issues within defined clients' guidelines. Leverages a comprehensive understanding of Citi's project management frameworks to proactively develop and implement advanced governance strategies, continuously enhancing processes, building team capabilities, and fostering innovation across the Project Manager (TAM) organization. Additional Responsibilities: Cultivates and maintains strong cross-functional partnerships with Project Managers (TAMs) and other enterprise governance bodies to influence "path to green" initiatives, drive cross-organizational issue resolution, and facilitate the escalation of high-risk concerns. Ensures funded investments are translated into well-governed Work Efforts (WEs), serves as a trusted advisor to EMT leaders, and promotes transparency and successful delivery throughout the Work Effort lifecycle. Applies advanced Program Management expertise to contribute to the development, enhancement, and standardization of processes and workflows supporting BOW activities and aligned Lines of Business (LOBs). Strives to maintain Project Manager (TAM) scorecard results in green status (90% and above) each month. Identifies high-risk work efforts and emerging trends across supported LOBs, ensuring timely mitigation and resolution before issues escalate into critical concerns. Executed various ad hoc projects to address immediate business needs. and stretch assignments with minimal supervision. Analyzes scorecards and project management data to independently assess risks and identify the root causes of recurring governance challenges. Effectively communicates emerging risks and themes to executive leadership to drive process improvements, automation opportunities, and tool enhancements. Completes all assigned training requirements in a timely manner and actively participates in Ask Me Anything (AMA) sessions. Leads one or more LOBs, including significant and high-impact portfolios. Facilitates bi-weekly checkpoint meetings with the project management community (TAM and TPM) to drive alignment, accountability, and knowledge sharing. Actively mentors and develops all PMs (TAMs) both employees and contractors by providing structured coaching, guidance, and growth opportunities that strengthen leadership effectiveness and technical expertise.

Provides effective check-and-challenge oversight to the project management team to ensure adherence to controls, risk management requirements, standards, and process changes.

Ensures the Technology PM Knowledge Center contains accurate and up-to-date LOB contact information and performs monthly reviews to maintain data quality.

• Led cross-functional teams to deliver IT projects on time and within scope.
• Developed project plans aligning with business goals and stakeholder needs.
• Managed project budgets, ensuring resources were allocated effectively.

Tata Consultancy Services is a leading IT consulting firm having a wide range of Client base across the United States. TCS is a global leader in IT services, consulting and business solutions with a large network of innovation and delivery centers. Working as an IT Project Manager onsite with CITI Group with CITI Group, I have been delivering excellently, my duties and tasks as expected to the satisfaction of Client. As a Digital ITPM, I managed the operational readiness of projects and owned SDLC adherence for all artifacts and deliverables, as well as financial reporting and analysis at the project level along with other ad-hoc responsibilities. Responsibilities: · Understanding and driving current process change while having a positive process engineering mindset. · Coordinated deliverables across all teams in Agile delivery mode to ensure timely project completion. · Accountable for financial reporting at project level for actuals vs estimations and variance reporting. · Ensured teams are executing and delivering software in a well controlled and fully auditable manner. · Maintained the operational integrity of all the digital engineering work. · Managed Planview projects and SDLC artifacts to comply with all internal and external regulatory requirements. · Resolved SDLC artifact and quality issues within defined clients' guidelines. · Managed project finance controls by collecting estimates, allocating resources, performing variance analysis, and tracking actuals. · Maintained SDLC integrity by applying required artifacts updates to PV and JIRA. · Completed software capitalization of projects, conducted impairment reviews, executed PQA reviews, and finalized project closures. · Reported project executions and financial metrics using pro-forma templates and automation to enhance visibility and decision-making. · Ensured tight integration with scrum teams and TPM leads to facilitate alignment to SDLC artifact delivery schedules. · Resolves SDLC artifact and quality issues within defined clients' guidelines.

• Led project teams to deliver IT solutions on time and within budget.
• Coordinated resources and schedules for multiple technology projects simultaneously.
• Facilitated communication between stakeholders and technical teams for project clarity.

PNC financial services group is a leading global financial service firm with businesses in retail banking, wealth management, commercial banking, business banking and markets. The project was aimed at enhancing the Virtual Wallet Mobile Banking Application, credit cards, Treasury Services, Consumer lending, loans and mortgages to allow more synergy with the existing Genesys system as to enable PNC Customers to have easy access to their accounts and to improve their financial well-being and also by including budget and spend analysis in the mobile application. Responsibilities: · Managed the SDLC process within the Agile (Iterative) framework throughout the project. · Worked with business units and provided operational risk expertise and consulting for projects and initiatives with high risk. · Consulted with business executive management to develop corrective action plans and also to effectively manage change in the organization. · Identified training opportunities and coordinated the development of training materials as well as coordinating training delivery. · Participated and provided support to the tech teams in the digitalization of the software throughout the entire project phase. · Interviewed SMEs and stakeholders to better understand application requirements. · Participant in requirements discussion with business team, developers and stakeholders. · Acted in a Project Manager capacity in Monitoring and Reporting Progress. · Executed activity planning and sequencing as a project manager. · Studied current PNC online web application to gather some of the required functionalities. · Included features like expenses by category and included options to view expense graphs to help account holders manage their finances. · Supporting product functional enhancement through requirement gathering, writing of business/functional specifications. · Created functional requirements, user requirements, and use cases from the business and systems requirements. · Worked with various payment gateway processors such as Cybersource, Global Collect, WireCard and PayHost. · Serve as a liaison between clients, senior executives, project managers, and operations team to identify and assess risks, develop solutions, and maintain effective communication. · Generated wireframes to get consensus and approval of sponsors and business owners on the look and feel of the application. · Facilitate change management processes to control requirements scope creep. · Manage requirements and artifacts in Collab, Serena RM, and SharePoint · Secured executive management support and sponsorship for successful SharePoint implementation, enhancing project collaboration. · Developed specific goals for SharePoint implementation to enhance project collaboration. · Facilitate and participate in Agile events including sprint planning, retrospective, review, and stand up meetings. · Promoted scaled agile framework, integrating SCRUM practices to improve team efficiency. · Monitor burn-down charts, and task management · Supervised the User Acceptance Test (UAT) to test the usability of the application. · Took part in daily test Error Review Team meetings · Interacted with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues · Actively served and supported Product Owners and Development Teams in their quest to deliver technology solutions using Automated Financial Systems experience. · Provided support to teams using a servant leadership style and leading by example while using Scrum and Agile processes. · Guided and Coached the Scrum Teams and organization on how to effectively apply Agile/Scrum practices. · Ensured that Scrum processes are followed and Scrum metrics are gathered in order to track team progress. · Assessed the Scrum Maturity of the team and organization, and coached the team to higher levels of maturity, at a pace that was sustainable and comfortable for the team and organization; Inspect and Adapt. · Identified and removed impediment and also guided the team to remove impediments. · Built a trusting and safe environment where problems were raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. · Facilitated team collaboration to ensure project tasks were completed. · Facilitated discussions, decision making, and conflict resolution. · Facilitated and organized project planning, daily stand up meetings, retrospectives, sprint planning, and demos. · Assisted with internal and external communication, improving transparency, radiating information, and building consensus among stakeholders. · Supported and educated Product Owners, especially with respect to refining and managing the product backlog.

• Analyzed business processes to identify areas for improvement and efficiency.
• Collaborated with cross-functional teams to gather and document requirements.
• Developed detailed reports to present findings and recommendations to stakeholders.

Access Bank is one of the leading banks in Nigeria specializing in retail banking, commercial banking, business banking, credit cards and personal loans. Access Bank was running out of personal loan account numbers. The project was to analyze end to end impact to loan origination, customer service and to data warehouse. Responsibilities: · Managed conversion of waterfall documentation into user stories and acceptance criteria, to support Agile software development · Created test cases to support test automation · Facilitated story reviews and refinement sessions with development team · Facilitated story estimation meetings using poker planning technique · Supported the product owner in negotiating with stakeholders on prioritizing the product backlog · Documented business requirements and needs identification to align with specifications of FusionBanking Loan IQ. · Monitored risk-based programs to identify operational risks from internal processes and external events. · Gathered requirement documents to facilitate the implementation of end-to-end back office processing and servicing of loans. · Created user guide for the application. · Managed the SDLC process within the Agile (Iterative) framework throughout the project. · Conducted User Acceptance Tests (UAT) with select stakeholders · Designed mock-up screens used for data collection web-forms · Conducted peer reviews for user stories and acceptance criteria · Created data mapping and entity relationship models · Analyzed data using MS Excel functions including filters, pivot tables, and conditional formatting · Created user interface specifications to support the development of user interfaces · Developed user manuals to support user onboarding and application utilization.

• Analyzed business processes to identify areas for improvement and efficiency.
• Collaborated with stakeholders to gather requirements for new projects.
• Developed detailed documentation for project specifications and workflows.

Responsibilities and Achievements

Intercontinental Bank was one of the leading banks in Nigeria specializing in retail banking, commercial banking, business banking, credit cards and personal loans. The bank specialized in exceptional service delivery while improving the financial well-being of its customers. Responsibilities: · Monitored staff actions to ensure alignment with organizational goals and enhance overall branch performance. · Tracked individual staff performance and ensured that it was in line with set goals. · Conducted branch income and expense analysis to maintain financial integrity and support strategic decision-making. · Managed Accounts payables and receivables for the branch and ensured the branch was not in breach of regulatory guidelines. · Managed daily branch operations. · Handled customers' cash/check deposits and withdrawals. · Issued cashier's checks and money orders. · Uncovered sales and referral opportunities during customer interaction. · Assisted in ensuring efficient and effective rendition of returns to regulatory bodies (CTR/MIL). · Resolved customer issues and complaints to improve satisfaction and foster positive relationships. · Executed general ledger and ATM reconciliations and account proofs. · Managed wire transfers and ACH processes.

• Processed customer transactions efficiently at Intercontinental Bank branches.
• Assisted customers with account inquiries and service requests daily.
• Maintained accurate cash drawer and balanced funds regularly.
• Processed customer transactions efficiently at Intercontinental Bank branches.
• Assisted customers with account inquiries and service requests daily.
• Maintained accurate cash drawer and balanced funds regularly.

• Handled and tracked staff personnel records to ensure accuracy and compliance. · Managed preparation of staff promotions and retirement records. · Coordinated voucher preparation and maintained accurate record keeping. · Aided in preparation of financial records and reconciliations.
• Coordinated schedules and meetings for senior management and staff, enhancing communication and workflow.
• Prepared financial reports and documentation for audits, supporting transparency and accountability.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.
• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules and meetings for senior management and staff members.
• Assisted in preparing financial reports and documentation for audits.