Ugonna Onyenemezu
Grand Prairie,Texas
Summary
Detail oriented Post Closing specialist with over 5 years of experience in the mortgage industry and customer service. A good track record in reviewing original closing documents for errors and resolving issues while enhancing workflow efficiency. Strong background in customer service, data entry and communication skills, and ability to satisfy customers needs. Dedicated to delivering high quality service while maintaining exceptional attention to details in a fast paced environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Post-Closing Specialist
Mr. Cooper Mortgage Company/Contemporary staffing solution
09.2024 - 10.2026
- Imaged documents into prescribed imaging systems and managed daily work activity.
- Emailed Title for requests to correct the Exception on the Government National Mortgage Association document.
- Followed up and delivered final documents to the custodian.
- Cleared collateral and final document exceptions.
- Effectively worked with title companies to resolve escalated document exceptions.
- Worked with customer service to resolve document issues impacting the borrower.
- Reviewed and requested corrections on trailing documents.
- Reviewed original closing documents for errors and submitted all final signed mortgages, lien releases and deeds electronically.
- Combined documents and performed quality control review of all documents in the packages.
- Record documents through an electronic recording platform.
- Shipped required packages and managed daily work activity and checked accuracy and completion of all paperwork.
Post-Closing Specialist
Mr. Cooper Mortgage Company
09.2019 - 08.2024
- Imaged documents into prescribed imaging systems and managed daily work activity.
- Emailed Title for requests to correct the Exception on the Government National Mortgage Association document.
- Followed up and delivered final documents to the custodian.
- Cleared collateral and final document exceptions.
- Effectively worked with title companies to resolve escalated document exceptions.
- Worked with customer service to resolve document issues impacting the borrower.
- Reviewed and requested corrections on trailing documents.
- Reviewed original closing documents for errors and submitted all final signed mortgages, lien releases and deeds electronically.
- Combined documents and performed quality control review of all documents in the packages.
- Record documents through an electronic recording platform.
- Ship required packages and managed daily work activity and checked accuracy and completion of all paperwork.
Vault Clerk
Bank of America- Fort Worth Texas / BC Forward Agency
08.2018 - 09.2019
- Filed and retrieved mortgage loans from specific file locations within the vaults.
- Responsible for reviewing specific investor loans to ensure accuracy against their guidelines.
- Compared physical mortgage loan documents with an internal system of record to ensure accuracy.
- Performed quality checks to validate specific data if requirements are met on the documents. Scanned and performed data bump analysis to ensure collateral file counts are complete and accurate.
- Processed various miscellaneous transactions in the system for recording and receiving collateral files and master pools.
- Processed release requests for loans that are part of the vault transfer projects.
- Conducted end of day vault inspections to ensure all carts have work in progress sheets in the correct designated area in the vault.
- Performed quality checks within the vault to validate loans and ensure all documents are filed in correct sequential order.
- Effectively performed several ad hoc requests.
Warehouse Associate
Walmart -Fort Worth Texas
01.2017 - 06.2018
- Responsible for achieving production requirements.
- Received and processed warehouse stock products.
- Documented both processed and delivered orders.
- Followed department policies and procedures.
Data Entry Clerk/Administrative Assistant
Purolator – Toronto, Canada
01.2016 - 12.2016
- Prepared, compiled and sorted document for data entry.
- Entered data from source documents into prescribed computer data base, files and forms.
- Effectively scanned, photocopied, printed, filed documents when required and updated and maintained client database.
- Stored completed documents in designated locations.
- Combined and rearranged data from source documents when required.
- Received incoming phone calls and made outgoing calls when required.
- Complied with data integrity and security policies.
Customer Service Representative/Data Entry
Travel with Easy Vacation TPI (Intern) Toronto, Canada
09.2014 - 12.2015
- Entered data from source documents into prescribed computer data base, files and forms.
- Reviewed, recorded and distributed all incoming mail and fax to the appropriate departments in a timely manner.
- Effectively scanned, photocopied, printed and file documents when required.
- Updated and maintained client database.
- Managed customer service inquiries.
- Identified and assessed customers’ needs to achieve satisfaction.
Administrative Assistant
Dorvict Home and Health Care Services, Toronto, Canada
10.2012 - 06.2013
Operations Manager
Royal Crest Hotel and Suites, Nigeria
10.2009 - 06.2012
Education
Postgraduate Certificate - Global Business Management
The Business School, Humber College
Toronto, Ontario, Canada01.2016
Bachelor of Science - Economics
Imo State University
Owerri, Nigeria01.2007
Skills
- Proficient in Microsoft Office Suite (Word, Outlook, Power Point, Excel)
- Proficient in ReContrast, Encompass, TabFusion
- Attention to details
- Strong knowledge of mortgage processing, closing policies and procedures
- Proficient knowledge of loan closing processes, lending compliance regulations and loan documentation
- Strong background in customer service, data entry and leadership
- Excellent verbal, written, interpersonal communication skills
- Excellent verbal and written communication skills
- Understand business-to-consumer selling process and phone sales techniques
- Strong desire to succeed through self-motivation, customer service, and a great work ethic
- Highly proficient computer skills with multiple programs open, including Microsoft Office
- Dependable, including excellent attendance
- Flexible schedule with a willingness to work evenings and Saturdays
- Ability to quickly learn, analyze situations, and make decisions
- Effective customer service, time management skills and adequate attention to details
- Ability to handle multiple priorities and meet strict deadlines in a fast-paced environment
- Capable of preparing findings and reports
- 5 years in underwriting
Certification
National Institute of Adjusting, LLC. 2022 All line Adjuster prelicensing
COMMUNITY SERVICE
National Youth Service Corps at Ministry of Education, Nigeria, Nigeria, 2008-09, 2009-09
Timeline
Post-Closing Specialist
Mr. Cooper Mortgage Company/Contemporary staffing solution
09.2024 - 10.2026
Post-Closing Specialist
Mr. Cooper Mortgage Company
09.2019 - 08.2024
Vault Clerk
Bank of America- Fort Worth Texas / BC Forward Agency
08.2018 - 09.2019
Warehouse Associate
Walmart -Fort Worth Texas
01.2017 - 06.2018
Data Entry Clerk/Administrative Assistant
Purolator – Toronto, Canada
01.2016 - 12.2016
Customer Service Representative/Data Entry
Travel with Easy Vacation TPI (Intern) Toronto, Canada
09.2014 - 12.2015
Administrative Assistant
Dorvict Home and Health Care Services, Toronto, Canada
10.2012 - 06.2013
Operations Manager
Royal Crest Hotel and Suites, Nigeria
10.2009 - 06.2012
Bachelor of Science - Economics
Imo State University
Postgraduate Certificate - Global Business Management
The Business School, Humber College