Ugur Baysak
Bodrum,Turkey
Summary
Knowledgeable with solid background in managing reservations and guest relations. Successfully overseen booking systems and enhanced guest satisfaction through effective communication and problem-solving. Demonstrated leadership and organizational skills in coordinating team efforts and streamlining processes.
Overview
15
15
years of professional experience
Work History
Reservations Manager
Mandarin Oriental Hotel Group
09.2023 - Current
Assistant Reservations Manager
Mandarin Oriental Hotel Group
04.2021 - 09.2023
CEA - Assistant Reservations Manager
Mandarin Oriental Hotel Group
11.2022 - 01.2023
Assistant Reservations Manager
Mandarin Oriental Hotel Group
04.2021 - 09.2023
CEA - Reservations Supervisor
Mandarin Oriental Hotel Group
11.2020 - 03.2021
Reservations Supervisor
Mandarin Oriental Hotel Group
05.2019 - 01.2021
Reservation Agent
SwissOtel Grand Efes Izmir
11.2016 - 05.2019
Sales Executive
Ideal Tourism & Travel Agency
11.2015 - 10.2016
Reservation Agent
Movenpick Hotel Izmir
06.2011 - 02.2015
- 15.06.2011 Starting Date / Position: Bellboy
- 01.07.2012 Promoted / Position: Receptionist
- 15.02.2014 Promoted / Position: Reservation & Revenue Officer
- Also 1 Month cross trainee in Sales Department
Cashier
HMS Host Travel Plaza
06.2010 - 11.2010
Trainee
Sirene Golf Hotel
04.2010 - 05.2010
Education
Graduation Degree - Tourism and Hotel Management
Anadolu University
06.2013
Associate Degree - Tourism and Hotel Management
Selcuk University
06.2011
High school -
Kipa High Scholl
06.2007
Skills
- Opera PMS
- MS office
- InforHMS
- Ind & Group Reservations management
- Phone etiquette - LQA - Forbes
- Sales
- Hiring and training
- Problem-solving
- Innovation management
- Team leadership
- Coaching and mentoring
- Guest satisfaction
Social Activities
- Hiking
- Paragliding
- Swimming
- Horse Riding
- Science fiction movies
- Literature
- Tree planting activities
- Blood donation
Personal Information
- Date of Birth: 09/26/90
- Gender: Male
- Nationality: Turkish
- Driving License: B
- Marital Status: Single
Certificates
- Job Security, Movenpick Hotel Izmir, 04/01/12
- Preparatory Class, 1 Year, Selcuk University, 09/01/09
- Digital Marketing, Istanbul Isletme Enstitusu, 03/01/19
- Leadership Course, Istanbul Isletme Enstitusu, 04/01/19
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Reservations Manager
Mandarin Oriental Hotel Group
09.2023 - Current
CEA - Assistant Reservations Manager
Mandarin Oriental Hotel Group
11.2022 - 01.2023
Assistant Reservations Manager
Mandarin Oriental Hotel Group
04.2021 - 09.2023
Assistant Reservations Manager
Mandarin Oriental Hotel Group
04.2021 - 09.2023
CEA - Reservations Supervisor
Mandarin Oriental Hotel Group
11.2020 - 03.2021
Reservations Supervisor
Mandarin Oriental Hotel Group
05.2019 - 01.2021
Reservation Agent
SwissOtel Grand Efes Izmir
11.2016 - 05.2019
Sales Executive
Ideal Tourism & Travel Agency
11.2015 - 10.2016
Reservation Agent
Movenpick Hotel Izmir
06.2011 - 02.2015
Cashier
HMS Host Travel Plaza
06.2010 - 11.2010
Trainee
Sirene Golf Hotel
04.2010 - 05.2010
High school -
Kipa High Scholl
Graduation Degree - Tourism and Hotel Management
Anadolu University
Associate Degree - Tourism and Hotel Management
Selcuk University
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