Ashley Atseff
Springfield,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
27
27
years of professional experience
Work History
Commercial Lending Assistant
INB
04.2021 - Current
- Daily balancing of Floor Plan Accounts and processing daily flooring/payoff requests.
- Processing end of month reports.
- Preparing packets for Senior Loan Committee/Executive Loan Committee meetings, completing follow up board meeting minutes.
- Completing Financial Annual Reviews for loans/lenders.
- File vault, checking IN and OUT files, labeling files, maintaining file vault.
- Supported complete and accurate loan file documentation.
- Processing out going wires for loans/construction draws.
Branch Manager
Woodforest National Bank
10.2009 - 04.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Increased new account acquisitions through effective cross-selling of bank products and services.
- Streamlined loan application process for customers, resulting in faster approvals and higher customer satisfaction.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
Kennel Manager/Receptionist Manager
Manlius Veterinary Hospital
06.2003 - 08.2009
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Collaborated with veterinarians to ensure proper medical care for all animals under facility's care.
- Conducted facility tours for potential clients, showcasing high-quality services provided.
- Ensured cleanliness of facilities by establishing rigorous cleaning schedule, improving overall hygiene levels.
- Oversaw hiring processes for new staff members, ensuring well-equipped team that maintained high standards of care.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Groomed and bathed animals to maintain hygiene and appearance.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Camp Counselor
YMCA Camp Iroquois
06.1997 - 08.2002
- Summer position while in Middle/High School
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
High School Diploma -
Manlius Pebble Hill School
Syracuse, NY05.2002
Skills
- Organizational Skills
- Time Management
- Teamwork Abilities
- Attention to Detail
- Effective Communication
- Administrative Support
Timeline
Commercial Lending Assistant
INB
04.2021 - Current
Branch Manager
Woodforest National Bank
10.2009 - 04.2021
Kennel Manager/Receptionist Manager
Manlius Veterinary Hospital
06.2003 - 08.2009
Camp Counselor
YMCA Camp Iroquois
06.1997 - 08.2002
High School Diploma -
Manlius Pebble Hill School
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