David "Shane" Heltzel
Albany,OR
Summary
Multi-certified Senior Epic Client Systems Administrator/Engineer with extensive experience in designing, implementing, and optimizing Epic EMR environments. Demonstrates proven expertise in workflow analysis and system automation, significantly enhancing healthcare technology solutions. Skilled in building scalable, resilient infrastructures using Epic native tools and cloud technologies, with a focus on performance optimization to improve patient care.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior ECSA
Insight Global
Sacramento, CA
12.2024 - Current
- Led installation and configuration for Epic and ancillary applications, optimizing system efficiency.
- Drove automation, monitoring, and alerting strategies to enhance system reliability, performance, and uptime.
- Formulated best practices for maintaining secure and reliable systems.
Senior ECSA
Beacon Hill Staffing
Harrisonburg, WV
07.2024 - 12.2024
- Managed setup, maintenance, and optimization of Epic and related applications.
- Expertise in implementing and supporting FHIR, Interconnect, and MyChart solutions for system improvements.
- Orchestrated Epic system updates and upgrades conforming to industry standards and organizational best practices.
Senior ECSA
CSI Companies
Phoenix, AZ
01.2024 - 05.2024
- Administered Epic framework centered on Home-Based Care projects while ensuring protected and effective access for remote patients.
- Enhanced overall system operations while minimizing manual interventions.
- Increased operational continuity through better system monitoring and alerts.
Senior ECSA
St. Luke's
Boise, ID
11.2022 - 01.2024
- Directed upkeep of Epic ancillary system, maintaining stability for over 14,000 concurrent users.
- Orchestrated a disaster recovery strategy by implementing Epic Core EMR within Azure.
- Strengthened system robustness and extensibility through automated processes and preemptive monitoring.
Senior ECSA
MultiCare Health
Tacoma, WA
05.2022 - 08.2023
- Administered Epic infrastructure for an environment with over 17,000 concurrent users.
- Created efficiency-enhancing automation for operational improvement.
- Enhanced enterprise monitoring practices to optimize incident response.
Senior ECSA
Novo Healthcare
Appleton, WI
07.2021 - 05.2022
- Led Azure infrastructure implementations, boosting cloud-based Epic efficiency.
- Oversaw Citrix NetScaler configurations for optimal security in user connectivity.
- Supervised increased capacity of Epic environment to handle upwards of 1,000 active users.
Senior ECSA
Salem Health
Salem, OR
02.2017 - 07.2021
- Oversaw implementation and maintenance of Epic platforms, enabling support for 8,000+ active users.
- Deployed effective monitoring tools to optimize overall infrastructure efficiency.
- Implemented standards to ensure optimal security and reliability of systems.
ECSA
OCHIN
Portland, OR
12.2013 - 02.2017
- Directed large-scale Epic system maintenance facilitating operations for over 18,000 users simultaneously.
- Implemented strategies to enhance the scalability, performance, and security of systems.
- Decreased response times for critical issues through system optimization.
Computer, Network, and Switching Systems
United States Air Force
Portland, OR
07.1994 - 07.2002
- Completed service with an honorable discharge.
- Implemented and preserved robustly protected IT environments.
- Oversaw network and system troubleshooting, maintaining crucial uptime.
- Ensured adherence to strict security guidelines for confidential operations.
Education
Associate of Applied Science -
Heald College
Portland, OR07-2004
Skills
- Epic systems management
- Network troubleshooting
- Automation strategies
- System monitoring
- Performance optimization
- Disaster recovery
- User support
Certification
· Epic ECSA 101 – Hyperspace
· Epic ECSA 102 – Web BLOB (WBS), Business Continuity (BCA), Epic Printing (EPS)
· Epic ECSA 105 – Hyperspace Web (HSW), Interconnect, System Pulse
· Epic ECSA 110 – MyChart, MyChart Mobile, EpicCare Link
· Epic ECSA 115 – Care Everywhere
· Microsoft MCP
· ITIL Foundations
Timeline
Senior ECSA
Insight Global
12.2024 - Current
Senior ECSA
Beacon Hill Staffing
07.2024 - 12.2024
Senior ECSA
CSI Companies
01.2024 - 05.2024
Senior ECSA
St. Luke's
11.2022 - 01.2024
Senior ECSA
MultiCare Health
05.2022 - 08.2023
Senior ECSA
Novo Healthcare
07.2021 - 05.2022
Senior ECSA
Salem Health
02.2017 - 07.2021
ECSA
OCHIN
12.2013 - 02.2017
Computer, Network, and Switching Systems
United States Air Force
07.1994 - 07.2002
Associate of Applied Science -
Heald College
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