Bryan Hart
Augusta,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Head Security Officer
Aimbridge Hospitality
12.2023 - Current
- Handled sensitive information discreetly while maintaining strict confidentiality protocols in place.
- Investigated incidents thoroughly and provided detailed reports with recommendations for preventing future occurrences.
- Addressed security concerns proactively by staying updated on industry trends and adopting best practices accordingly
- Screened vendors and contractors before granting access to restricted areas within Hotel.
Arcade Manager
Stars And Strikes
12.2022 - 12.2023
- Hiring , training, coaching, developing, scheduling, evaluating and disciplining team members
- support department managers and oversee departments when department managers are on vacation and/or there are open positions.
- fostering team mentality and collaboration among employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
GSA Front Desk
Woodspring Suites Hotel
10.2021 - 12.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Phone Banker
Wells Fargo
09.2015 - 11.2019
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Handled over 100 incoming telephone calls, emails and chat requests.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Floor Supervisor
Teleperformance USA
09.2011 - 05.2015
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Tracked and prioritized work orders to meet daily production requirements
Night Club Supervisor
Freelance Security
05.2011 - 04.2015
- Enhanced customer service based on feedback from guests.
- Helped staff customize plans for specific groups based on age or ability level.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Participated in staff meetings, special events and professional development activities.
- Conducted regular patrols of key areas to spot and control security concerns.
- Permitted entry with escort for approved persons into secure locations.
Correctional Officer
South Carolina Department Of Corrections
04.2010 - 04.2011
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Completed intake paperwork, fingerprints and searches.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Conducted routine and emergency head counts.
Radio Communications Specialist
United States Army Reserve
04.2002 - 04.2006
- Completed inspections, followed maintenance schedules and completed repairs.
- Passed along phone messages and maintained records.
- Documented and processed incoming messages over communication systems for supervisor review.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Monitored emergency frequencies to detect distress calls and respond by dispatching emergency equipment.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed on-site evaluations, internal audits and customer surveys.
Education
Associate of Science - Human Services
Midlands Technical College
West Columbia, SC06.2023
Skills
- Telephone etiquette
- Office administration
- Decision-Making Abilities
- Sensitive Information Handling
- Cash Handling
- Filing
- Mail handling
- Security understanding
- Planning and Coordination
- Time Management
Timeline
Head Security Officer
Aimbridge Hospitality
12.2023 - Current
Arcade Manager
Stars And Strikes
12.2022 - 12.2023
GSA Front Desk
Woodspring Suites Hotel
10.2021 - 12.2022
Phone Banker
Wells Fargo
09.2015 - 11.2019
Floor Supervisor
Teleperformance USA
09.2011 - 05.2015
Night Club Supervisor
Freelance Security
05.2011 - 04.2015
Correctional Officer
South Carolina Department Of Corrections
04.2010 - 04.2011
Radio Communications Specialist
United States Army Reserve
04.2002 - 04.2006
Associate of Science - Human Services
Midlands Technical College
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