Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Uinise Vaenuku

Provo,UT

Summary

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work. Capable bookkeeper with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.

Overview

7
7
years of professional experience

Work History

Seasonal Ramp Agent

Delta Airlines
10.2023 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.

Payroll Specialist/Property Bookkeeper

Wolfgramm Properties
06.2023 - Current
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Created new hire and termination documents for payroll.
  • Reviewed time records for 200 employees to verify accuracy of information.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.

Airline Customer Service Agent

Delta Airlines
08.2021 - 10.2023
  • Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
  • Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
  • Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
  • Streamlined reservation processes for quicker response times and improved customer experiences.
  • Played a key role in maintaining high levels of customer satisfaction, receiving consistently positive feedback from clients on performance evaluations.
  • Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
  • Provided thorough guidance on travel-related matters such as passport requirements and luggage restrictions, enabling passengers to adequately prepare for their flights.
  • Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
  • Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
  • Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
  • Contributed to increased company revenue by upselling additional travel services such as hotel bookings and car rentals.
  • Contributed to a positive work environment through collaboration with colleagues and adherence to company policies and procedures.
  • Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
  • Participated in ongoing training programs to stay current on industry trends and best practices, ultimately providing better service to customers.
  • Increased repeat business by building strong relationships with clients through attentive listening and personalized recommendations based on their preferences.
  • Supported the customer service team by promptly addressing inquiries and resolving issues related to reservations.
  • Assisted in reducing company costs by identifying opportunities for discounts or promotions during the booking process.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Production Worker

Nestle
02.2017 - 12.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Inspected and adjusted work performed to meet expectations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Participated in regular meetings with team members to discuss production updates.
  • Adjusted machines to increase productivity for runs.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Troubleshot production issues and provided timely solutions.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.

Education

Bachelor of Arts - Accounting

BYU Pathway
Remote
04.2026

Skills

  • Payroll Processing
  • New hire processing
  • Time sheet review
  • Payroll Administration
  • Accounts Receivable
  • Meeting deadlines
  • Financial reports
  • Accounts Payable
  • Payroll Auditing
  • Spreadsheet Creation
  • Interpersonal and written communication
  • Billing
  • Proficient in QuickBooks and Gusto

Additional Information

References:


Suzette Maile

(650) 722-0718


Edwina Wolgramm

Wolfgramm Properties, HR

(801) 842-2217

Timeline

Seasonal Ramp Agent

Delta Airlines
10.2023 - Current

Payroll Specialist/Property Bookkeeper

Wolfgramm Properties
06.2023 - Current

Airline Customer Service Agent

Delta Airlines
08.2021 - 10.2023

Production Worker

Nestle
02.2017 - 12.2019

Bachelor of Arts - Accounting

BYU Pathway

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Uinise Vaenuku