Dynamic and results-driven professional with extensive experience at Chick-fil-A and Captain D's. Proven expertise in operations management and staff development, enhancing team performance and customer satisfaction. Skilled in issue resolution and maintaining safety standards, consistently fostering a positive work environment while achieving operational goals.
Oversees daily restaurant operations by managing team members, ensuring excellent customer service, and maintaining food quality and safety standards. Trains and motivates employees to perform efficiently in a fast-paced environment, handles customer concerns professionally, and ensures smooth shift transitions. Demonstrates strong leadership, communication, and problem-solving skills while promoting teamwork and a positive work atmosphere.
Trained new employees and delegated daily tasks and responsibilities.