Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ujval Patel

McDonough

Summary

Dynamic and results-driven professional with extensive experience at Chick-fil-A and Captain D's. Proven expertise in operations management and staff development, enhancing team performance and customer satisfaction. Skilled in issue resolution and maintaining safety standards, consistently fostering a positive work environment while achieving operational goals.

Overview

4
4
years of professional experience

Work History

Shift Leader

Chickfila
07.2024 - Current

Oversees daily restaurant operations by managing team members, ensuring excellent customer service, and maintaining food quality and safety standards. Trains and motivates employees to perform efficiently in a fast-paced environment, handles customer concerns professionally, and ensures smooth shift transitions. Demonstrates strong leadership, communication, and problem-solving skills while promoting teamwork and a positive work atmosphere.

Trained new employees and delegated daily tasks and responsibilities.

Manager

Captain D's
03.2022 - 04.2024
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

Eagles Landing High School
McDonough
05-2029

Skills

  • Drawer assignments
  • Client support
  • Issue resolution
  • Problem-solving
  • Staff development
  • Operations management
  • Customer service management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.
  • Achieved 98% CEM by completing a shift with accuracy and efficiency.

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Leader

Chickfila
07.2024 - Current

Manager

Captain D's
03.2022 - 04.2024

High School Diploma -

Eagles Landing High School