Ujwal Patel

• Documented and reported issues with compliance, standards of care, and quality assurance requirements.
• Assisted with planning of quality assurance testing projects following functional specifications.
• Improved quality assurance operations by inspecting materials and verifying delivery compliance.
• Assisted with regulatory binders and quality assurance and quality control procedures.
• Perform real time batch record review and make sure the mistakes get corrected in real time.
• Initiating and leveling deviations for deviating from the batch record to perform task and in the logbook as well.
• Make sure the suites are well organized, and all the expired materials are discarded immediately into the waste air lock.
• Perform logbook observations and note them in the Excel tracker and perform Batch record review and note them in the tracker as well.
• Attend meetings and give feedback on how to improve certain things that are observed during the shift.
• Supported material transfers, BDS, TFF bottles to freezer farm activities for downstream operations.
• Issued batch records, SMP's for upstream and central service department.

• Managed and optimized network infrastructures, including firewalls, switches, and routers, troubleshooting performance issues, and ensuring compliance with security policies
• Experience handling customer cases through phone, email, and web conferencing, delivering timely resolutions and ensuring high levels of customer satisfaction
• Assisted in creating training materials for new hires, ensuring a smooth onboarding process and ongoing knowledge development.
• Reviewing all the tickets submitted in the Service Now and escalating them to tier III for additional support.
• Knowledge and experienced with Layer 1 and Layer 2 troubleshooting, setting up accounts and workstations and monitoring performance and maintaining systems according to requirements.
• Troubleshooting VPN's servers and C3MP (Interaction Desktop) as well for the calling services

· Troubleshoot network connectivity issues and outages across a wide range of routers and switches

· Utilize the trouble ticket system to log all requests and activities including document of special requests and customizations considered important for future support

· Troubleshooting, support, and configuration of Active Directory, including adding and removing users' groups and password reset and providing computer help desk support via telephone and email with end-users

· Experience with troubleshooting of Microsoft Windows XP/Vista/7/10, Active Directory, Microsoft Office applications Remote Desktop, Adobe, Internet Explorer and anti-virus software.

· Experience in troubleshooting CISCO phones.

• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Set up and modified patient profiles to include current information such as medications and insurance details.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.