Ukamaka Ilukwe
Brooklyn,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
IT JERO Consulting
12.2021 - 08.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Applied effective time management techniques to meet tight deadlines.
Head, Forex Transactions
Wema Bank Nigeria
07.2018 - 08.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Created a process that eliminated unnecessary information during customer transaction
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Redesigned Finacle portal for effective and quick transfer of foreign currency
Team Lead, International Trade
Wema Bank Nigeria
09.2014 - 06.2018
- Audited team performance and compliance with CBN standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Funds Transfer Officer
Wema Bank Nigeria
01.2011 - 08.2014
- Leveraged advanced tools and technologies to automate repetitive tasks, enabling the team to focus on higher-value activities.
- Operated computers programmed with accounting software to record, store and analyze information.
- Identified opportunities for process improvements within the department, leading to increased efficiency and reduced turnaround times for funds transfers.
- Ensured regulatory compliance by staying current on industry regulations and adhering to bank policies in all fund transfer activities.
Administrative Assistant
ASA Advanced Technologies
02.2010 - 12.2010
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Arts - International Relations
University Of Nigeria, Nsukka
Enugu, NigeriaSkills
- Accounting familiarity
- Records Management Systems
- Paperwork drafting
- Complex Problem-Solving
Timeline
Administrative Assistant
IT JERO Consulting
12.2021 - 08.2023
Head, Forex Transactions
Wema Bank Nigeria
07.2018 - 08.2021
Team Lead, International Trade
Wema Bank Nigeria
09.2014 - 06.2018
Funds Transfer Officer
Wema Bank Nigeria
01.2011 - 08.2014
Administrative Assistant
ASA Advanced Technologies
02.2010 - 12.2010
Bachelor of Arts - International Relations
University Of Nigeria, Nsukka
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