Uke Aliaj
New York City
Summary
Dedicated IT professional with over 7 years of experience in Information Technology and Management. Skilled in building and leading highly organized, detail-oriented teams to efficiently handle internal and external requests, ensuring seamless customer and team interactions. Excels in challenging situations and prioritizes adherence to current industry standards to deliver successful, team-driven projects.
Overview
8
8
years of professional experience
Work History
Owner
EagleEaseIT
03.2023 - Current
- Oversee all business operations including client acquisition, project management, budgeting, and financial planning, driving growth and sustainability
- Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides, ensuring client transparency and ease of maintenance
- Deliver exceptional technical support by troubleshooting and implementing timely solutions, achieving high client satisfaction and retention
- Cultivate and maintain strong client relationships through superior service, clear communication, and a commitment to exceeding expectations
- Enhance productivity and reduce costs by optimizing business operations through process improvements and automation.
Assistant Operations Manager
Park Hyatt
08.2022 - 03.2023
- Ensure guest satisfaction by resolving issues in a timely and professional manner, utilizing excellent communication and conflict resolution skills
- Manage and train a staff of over 50 employees providing ongoing training, coaching, and performance feedback to improve service levels and performance
- Implement standard operating procedures to streamline operations and increase efficiency
- Maintain a safe and compliant environment for guests and staff, conducting regular inspections to ensure cleanliness and safety
- Assist the Assistant Director of Operations in managing all aspects of the hotel's operations, including front desk, bellmen, concierge, PBX, and F&B teams.
Co-Owner
KU Tech
11.2019 - 06.2022
- Recognized as one of the top 10 businesses in the area for outstanding business operations, consistently delivering high-quality results and exceeding customer expectations
- Managed all day-to-day business tasks, including operations, strategy, finances, analytics, forecasting, and profit/loss management, ensuring timely and high-quality task completion
- Completed 98% of projects within one-to-two days, leading to a 40% increase in repeat business and a 20% increase in referrals
- Designed and maintained LANs for over 200 devices, achieving a 99.9% uptime rate and a 25% increase in network speed
- Resolved 95% of network, software, and hardware issues within 24 hours, reducing system downtime by 30% and increasing employee productivity by 50%
- Optimized Active Directory, Microsoft Office, PuTTY, and other cloud-based services, increasing system efficiency by 20% and reducing IT costs by 15%.
Systems Engineer
Edu Tek Ltd
09.2018 - 11.2019
- Design and manage backup solutions and disaster recovery plans to ensure data integrity and business continuity
- Implement and manage network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and efficient communication
- Utilize virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) to create scalable, cost-effective solutions
- Implement and maintain monitoring solutions (SolarWinds) to track system performance, identify issues, and optimize resource utilization
- Create and maintain detailed documentation of system configurations, procedures, and troubleshooting guides
- Manage the deployment, patching, and updating of enterprise software applications to ensure they remain secure and up-to-date.
Hotel Supervisor / Manager
The Bowery House
06.2016 - 08.2018
- Ensure smooth operation of property management systems by working with ASSD, Opera, and Shift4
- Trained and onboarded new hires, resulting in a 25% decrease in employee turnover within the first year of employment
- Scheduled front desk and housekeeping staff, ensuring appropriate staffing levels and coverage, resulting in a 30% increase in guest satisfaction ratings
- Collaborate closely with the General Manager to maximize staff productivity and guarantee seamless hotel operations
- Serve as a liaison between departments and handle on-site and remote emails and phone calls.
Skills
- ASSD
- Opera
- Shift4
- HMS
- DOTN
- Microsoft Azure & Active Directory
- Cohort 11, Pomp's Crypto Course
- Leadership
- Collaboration
- Organization
- Project Management
- Verbal and written communication
Timeline
Owner
EagleEaseIT
03.2023 - Current
Assistant Operations Manager
Park Hyatt
08.2022 - 03.2023
Co-Owner
KU Tech
11.2019 - 06.2022
Systems Engineer
Edu Tek Ltd
09.2018 - 11.2019
Hotel Supervisor / Manager
The Bowery House
06.2016 - 08.2018
Similar Profiles
Sean SanchezSean Sanchez
Social Media Marketing Intern at Shop-BOBSocial Media Marketing Intern at Shop-BOB
Steven DuranSteven Duran
Certified Flight Instructor at Heritage Flight AcademyCertified Flight Instructor at Heritage Flight Academy
Samantha FeingoldSamantha Feingold
Senior Account Executive at Independence Financial NetworkSenior Account Executive at Independence Financial Network
Svetlana SayfullinaSvetlana Sayfullina
Server at Angelo's Coal Oven PizzeriaServer at Angelo's Coal Oven Pizzeria
Amit ShahAmit Shah
Owner at Zoom RoomOwner at Zoom Room