Ukeima Gladney
Summary
Accomplished and energetic Administrative Assistant with a solid history of achievement in many areas. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellence in customer service, top notch in time management and fast learner of new concepts. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
11.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers in boarding and deplaning aircraft.
- Responded to passenger emergencies to provide first aid.
- Assisted passengers with storing luggage and helped locate seating.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Answered passengers' questions about flight, aircraft and destination.
Engineer/ Assistant to the Chief Engineer
Downtown Hilton
02.2016 - Current
- Prepare purchase orders and invoices
- Order maintenance parts and supplies
- Customer relations, taking care of our guest needs and complaints
- Changing light bulbs
- Assisting with QA inspections
- Keep all Engineering books updated and organized
- Assist housekeepers with maintenance issues
- Paint ceilings and doors
- Perform Maintenance duties as required.
Engineer 2nd
Downtown Hilton
02.2015 - Current
- Assist housekeepers with maintenance issues
- Paint ceilings and doors
- Perform Maintenance duties as required
- Customer relations, taking care of our guest needs and complaints
- Changing light bulbs
- Assisting with QA inspections.
- Performed preventative maintenance to keep tools and equipment functional.
Cross Utilized Agent and Compliance Coordinator
United Ground Express
10.2019 - 08.2021
- Lead and maintain all customer service needs
- Practice and promote standard operating procedures
- Oversee and ensure a safe work environment
- Manage time and attendance
- Provide coaching and training to team members
- Greet customers
- Communicate with customers and ensure they have information about their flights
- Assist customers with rebooking reservations and boarding passes
- Resolve disservice situations (ex: determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)
- Open/close aircraft door before flight departure and upon flight arrival, including operating jet-way when applicable
- Maintain compliance with UGE and Federal Aviation Administration (FAA) regulations and policies
- Load, unload, and transfer baggage, cargo on and off aircraft
- Drive and operate motorized equipment (ex: belt loader, cargo tug, Lektro, deice truck, all electric/gas ground equipment)
- Manage aircraft load sheets, checked baggage tags.
- Contributed to timely departures by coordinating pre-flight preparations with ground crew and airline staff.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
- Contributed to a positive corporate culture by promoting ethical behavior throughout the organization.
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Developed effective tracking systems for reporting potential non-compliance incidents swiftly and accurately.
- Evaluated vendor relationships for adherence to established standards, minimizing third-party risks associated with noncompliance.
- Enhanced company reputation by ensuring strict compliance with all applicable laws and regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Developed and implemented corrective action plans for non-compliance issues.
- Assisted with development of compliance objectives and strategies.
- Warned violators of infractions or penalties.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Completed field checks to verify licenses and permits for various business.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Kept informed regarding pending industry changes, trends or best practices.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
Administrative Assistant
Nesco Resources (Goodwill Industries)
02.2017 - 10.2016
- File donations letters
- Use computers for various applications, such as database entry, word processing
- Process payments and donations.
Flight Agent
Winner's Aviation
06.2016 - 07.2016
- Examine passenger documentation to determine destinations and assigned boarding passes
- Provide boarding or disembarking assistance to passengers needing special assistance
- Plan routes, itineraries, accommodation details, compute fares, fees, using schedules, rate books and computer
- Check baggage, cargo and direct passengers to designated locations for loading
- Prepare customer invoices and accept payment
- Determine specific space is available on travel dates requested
- Provide clients with assistance in preparing required documents and forms.
Data Entry Clerk
Adecco (Ebay)
11.2015 - 12.2015
- Create, maintain, and enter information into database
- Scan and fax items
- Resolve issues and find missing products in each order.
Vice President of Operations
ProActive Cleaning Service
08.2005 - 08.2015
- Manage staff, prepare work schedules and assign specific duties
- Implement policies, goals, objectives and procedures
- Determine staffing requirements, conduct and run interviews
- Train new employees and oversee personnel process
- Address and resolve client concerns
- Schedule meetings with clients
- Order client inventory
- Review and process staff evaluations to determine wage increase and/or promotions
- Approve days off and vacation time
- Interact with subcontractors and inventory suppliers
- Assist in resolving staff complaints/concerns
- Consult with HR Coordinator and report to the CEO.
Education
High School Diploma - General Education
Bryan Station High School
Lexington, KY01.1992
Skills
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Interpersonal communications
- Passenger Assistance
- Cultural Awareness
- Leadership Qualities
- Administrative tasks
- Emergency Situations Management
- Emergency Response Coordination
- Passenger safety management
- Company policy adherence
- Issue Resolution
- Conflict Mediation
- Guest Services
- Flight systems knowledge
- Emergency Care
- Relationship Management
- Schedule Management
- Cleanliness and sanitation
- Preflight briefings
- Aviation regulations
- Emergency Response
- Airline Operations
- Regulatory Compliance
- Business class service
- Report Generation
- Brand Promotion
- Equipment Oversight
- Ticket verification
- Cabin searches
- Detail Oriented
- Decision-Making
- Creative Thinking
- Passenger Interaction
- Safety Demonstrations
- Airline Policies
- Evacuation Procedures
- Crew Resource Management
- Quality Assurance
- Emergency Evacuation
- Data Entry
- Passenger Behavior Monitoring
- Aircraft Emergency Reports
- Aircraft Safety Checks
- Special Needs Assistance
- Ticket Checks
- Data Gathering
Timeline
Flight Attendant
Spirit Airlines Inc.
11.2022 - Current
Cross Utilized Agent and Compliance Coordinator
United Ground Express
10.2019 - 08.2021
Administrative Assistant
Nesco Resources (Goodwill Industries)
02.2017 - 10.2016
Flight Agent
Winner's Aviation
06.2016 - 07.2016
Engineer/ Assistant to the Chief Engineer
Downtown Hilton
02.2016 - Current
Data Entry Clerk
Adecco (Ebay)
11.2015 - 12.2015
Engineer 2nd
Downtown Hilton
02.2015 - Current
Vice President of Operations
ProActive Cleaning Service
08.2005 - 08.2015
High School Diploma - General Education
Bryan Station High School
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