Ukhari Bradfield
Lakewood,US
Summary
Focused young professional bringing high enthusiasm and dedication to providing unforgettable guest experiences. Proven history of excellent customer service and communication skills. Friendly and reliable. Experience with sales, food and beverage service and working with social media to promote events.
Overview
5
5
years of professional experience
Work History
Client Services Coordinator
Aveanna Healthcare
06.2024 - Current
- Coordinating speech, physical and occupational therapy services for hundreds of kids living in Loveland, Englewood and Colorado Springs areas.
- Collected, verified, recorded and processed client demographics, referral and insurance information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Completed intake assessment forms and filed clients' charts.
- Assessed clients' needs and determined eligibility for intake services.
- Facilitated 20+ calls to patient's parents during every shift to answer questions or concerns.
Assistant Coordinator of Student Life/Inclusivity
Colorado Mesa University
01.2023 - 05.2023
- Contributed to process improvement initiatives within the department by identifying areas for optimization and proposing solutions accordingly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to head Coordinator.
- Managed, developed and trained staff.
- Established goals for the organization and continued to monitor progress throughout the semester.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Forged strong relationships with both internal colleagues and external partners through regular communication and excellent interpersonal skills.
- Managed schedules for multiple projects, ensuring timely completion and overall satisfaction.
- Coordinated events such as the annual fashion show, charity galas, fundraisers, presentations, etc.
- Coordinated food, alcohol, music and wardrobe for events.
- Served alcohol at large events such as Beer Fest. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Athletic Event Staff Member
Colorado Mesa University
09.2019 - 12.2022
- Assisted in the enforcement of venue rules and regulations, helping to maintain a safe and orderly environment for all attendees.
- Coordinated closely with fellow Athletic Event Staff Members to ensure seamless transitions between shifts or responsibilities throughout each event's duration.
- Contributed to successful events by adhering closely to established protocols and responding proactively when faced with unforeseen challenges.
- Facilitated smooth entry of attendees by efficiently managing ticket sales, scanning and ushering processes.
- Aided in the coordination of pre-game activities such as team introductions, national anthem performances, etc. enhancing overall event presentation.
- Provided timely information updates to visitors regarding event schedules, venue details, and other relevant announcements.
- Supported the overall success of athletic events by remaining flexible in assigned tasks, willingly taking on additional responsibilities as needed to ensure effective operations.
- Assisted in the setup and breakdown of event equipment and concession stands, contributing to efficient operations before and after each event.
- Assisted in inventory management, ensuring adequate stock levels for popular concession items during peak hours.
- Increased sales through upselling food and beverage items while maintaining a personable demeanor.
- Balanced register drawer at end of shift consistently without discrepancies resulting in accurate accounting records.
- Managed high volume of orders during peak times, maintaining composure under pressure while ensuring accuracy in all tasks.
Cashier
Rue 21
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Server
Wine Country Inn
04.2019 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Correctly calculated charges, issued bills and collected payments.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Possessed an in depth knowledge of alcoholic beverages and food items on menu to suggest to customers.
Education
Bachelor of Science - Nursing
Colorado Mesa University
Grand Junction, United States12.2022
Skills
- Critical thinker
- Fast learner
- Organization skills
- Strong Communication Skills
- Exceptional customer service
- Problem-solving abilities
- Adaptability
- Transactions and Cash Handling
- Food and Beverage Service
Accomplishments
Worked as Black Student Alliance (BSA) Coordinator at Colorado Mesa University from April 2022-December 2022
- Formed, maintained and executed BSA’s overall visions and initiatives.
- Coordinated communication with other clubs, advisors, administrators and the general public.
- Budgeted club finances for events.
- Hosted biweekly meetings as well as monthly events and fundraisers.
- Created flyers for upcoming meetings and events.
- Promoted all meetings and events in the community and on social media platforms (Ex: Instagram, Snapchat, etc.)
Skills
Excellent communication, conflict resolution, fast learner, organizational skills, problem solver.
Sales experience, cashier experience, food & beverage serving experience.
Familiar with Instagram, Facebook, Snapchat and Twitter. Familiar with Microsoft Office programs.
CPR and First Aid Certified.
Timeline
Client Services Coordinator
Aveanna Healthcare
06.2024 - Current
Assistant Coordinator of Student Life/Inclusivity
Colorado Mesa University
01.2023 - 05.2023
Cashier
Rue 21
05.2021 - 08.2021
Athletic Event Staff Member
Colorado Mesa University
09.2019 - 12.2022
Server
Wine Country Inn
04.2019 - 08.2019
Bachelor of Science - Nursing
Colorado Mesa University
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